Richard West Chpp Mapm Email and Phone Number
Specialism: Transformation, PMO, complex projects, Security SC cleared.An experienced leader and chartered Programme Manager (APM) with a proven track record in leading large-scale Business and Functional transformational change, complex projects, and IT enabled change Programmes.Key personal strengths include strong leadership, creating high energy and winning teams, interpersonal effectiveness, strong presentation, facilitation and persuasion skills and the ability to impact at all levels of a business. This is underpinned by a solid academic base including a first-class degree, leadership development at Wharton School / University of Pennsylvania and wide-ranging practical experience across multiple sectors.I am currently COO on the Board at Intercity where I lead the transformation of Product, PMO, Operations and Customer delivery, delivering a NPS score of +63 (from +12) and tripled project WIP.Previously, I have successfully led large scale, technology and information enabled change Programmes such as; BAE’s “Air sector” Integration programme to create a circa £9Bn Air Operating group, including target operating model, and resulting change across 25,000 employees globally, reporting to the Managing Director.-BAE’s Global Security transformation to deliver integrated physical, information and cyber security (accountable to CEO)-UK wide HR Transformation to deliver standardisation of HR processes, HRIS and payroll-Global crisis management including governance, systems and crisis facilities; and establishing International IT Shared Services across 5 countries.Co-founder and Board member of a successful Autonomy plc “big data” OEM business from 2001 to 2008 with a global customer base including ITN, ABN AMRO, Airbus, Whitbread, City and Guilds, US Air Force and Burgess Samon. Regularly published over the last 12 years including articles in the FT and Wall Street Journal, I’ve also been a regular keynote speaker at global conferences including leading seminars at Henley Management School.Combining these skills and experiences, I am well placed to lead a large-scale complex projects or Programmes, Business or Functional transformation, and technology enabled business change initiative.
Intercity Technology Ltd
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Chief Operating OfficerIntercity Technology Ltd Nov 2019 - PresentBirmingham, West Midlands, GbPromoted to the Board January 2020 transforming Product, PMO, Operations and Customer service. Delivered critical transformation tripling project WIP throughput, NPS increased from +12 to +63. Led delivery of key projects such as British Transport police.
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Projects And Operations DirectorIntercity Technology Ltd Jan 2019 - Nov 2019Birmingham, West Midlands, Gb
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Head Of Programme - Air Sector IntegrationBae Systems Aug 2017 - Jan 2019London, GbLed programme to integrate BAEs international air sector, creating a circa £9billlion business with over 25,000 employees across UK, Saudi Arabia and Australia. Working to the Operating Group COO and responsible for successful launch including operating model, OD, systems integration, employee and union engagement, customer and press engagement, legal entities and financial delivery. -
Global Security Transformation DirectorBae Systems Jun 2014 - Jul 2017London, GbResponsible for all aspects of £12.5m global security transformation programme within Office of the CEO . Implemented global Function, policy, risk and compliance technologies and security operations. Awarded a Chairman’s Award demonstrating risk reduction, 15% cost base reduction (guarding and Security technologies), £1.8m savings on insurance, and 6 successful external bids using established IP.
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Group Head Of Security Strategy, Function And TransformationBae Systems Jan 2015 - Apr 2017London, GbLeading Global Security Transformation programme from within the Office of the CEO to transform Security including; implementing global Strategy, deploying the global function, functional capability development, policy and controls framework, intelligence function and developing the company’s security culture.
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Hr Transformation Programme DirectorBae Systems Oct 2012 - Jun 2014London, GbHead of Programme - HR Transformation, BAE Systems UK (October2012 –June 2014)• Responsible for all aspects of this £37m Programme accountable to MD Shared Services.• Implementing HR Strategy across 12 Business Groups through a new operating model, standardisation of processes and technology, reducing cost, improving service and providing a future proofed/scalable solution.
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Global Crisis Management Project DirectorBae Systems Feb 2012 - Nov 2012London, GbGlobal Crisis Management (CM) project lead reporting to Global CIO. Responsible for maturing company wider CM Governance, Command and Control structure, Policy, Processes, Handbook, Facilities, training/awareness for new CM framework for the plc Board and Executive Committee, Assurance approach and validation through Crisis Simulations and desktops.Project succesfully delivered and covered all home markets and a key deliverable into CEO and plc Board.
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Head Of Business DevelopmentBae Systems Apr 2010 - Feb 2012London, Gb• Led the successful campaign extending BAE Shared Services 'Service Integration' model into the Foreign and Common Wealth Office. Solution will provide integrated IM&T services into FCO.• Responsible for developing an extending Shared Services Model into Home Markets across India, US, Saudi Arabia, Australia and South Africa.• Managing a Bid Portfolio of over £200m• Managed the International business in above countries.
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Head Of Knowledge Sharing And CollaborationBae Systems Jan 2008 - Apr 2010London, GbDeveloping a Knowledge Sharing and Collaboration capability for the organisation that enables cross company sharing of information, documents, best practice and expertise; aligned with a central governance framework/structure and policies. Delivery of a recognised and leading edge Organisational Learning Framework, together with on-line resources for learning, impacting 100,000 learners. The products developed by my team are recognised as best practice. The BAE Systems Virtual University received the international Corporate University Exchange Award for Technology (for the provision of a continuous learning environment), based on these tools.• KS&C strategy and working to deliver corporate integration and alignment of learning and knowledge transfer.• Establishing Business Improvement Shared Service consultancy providing a range of Change Management, OD, KM and Learning support services to the enterprise.• Workings with Office of COO, BG boards and Management Committees facilitating KM initiatives • Embedding Best Practice Sharing and Learning From Experience
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Head Of Organisational And E-LearningBae Systems Jan 2004 - Dec 2007London, GbHead of Organisational and e-Learning at BAE Systems. Established Organisational Learning strategy and lead the development of advanced web based e-learning, knowledge management and learning support tools, working to deliver the strategy of corporate integration and alignment of learning, knowledge transfer and research.• Establishing policy and strategy in e-learning. Working with senior stakeholders to discharge strategy.• Leading the development of advanced web based e-learning, knowledge management and learning support tools. These are aimed at transforming individual and organisational learning, and include on-line learning; virtual learner support; advanced knowledge management systems.• Accountable for multi-million pound e-learning budget and value stream.• Integrating e-learning into overall Learning and Development framework of the company.• Developing and delivering a business re-charge model for e-learning service and achieve 'cost neutral'.
Richard West Chpp Mapm Education Details
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The Wharton SchoolAdvanced Management -
University Of HertfordshireElectrical And Electronic Engineering
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Sandy Upper SchoolElectrical And Electronics Engineering
Frequently Asked Questions about Richard West Chpp Mapm
What company does Richard West Chpp Mapm work for?
Richard West Chpp Mapm works for Intercity Technology Ltd
What is Richard West Chpp Mapm's role at the current company?
Richard West Chpp Mapm's current role is Chief Operating Officer at Intercity Technology Ltd and Chairman at not for profit organisation.
What schools did Richard West Chpp Mapm attend?
Richard West Chpp Mapm attended The Wharton School, University Of Hertfordshire, Sandy Upper School.
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