Joined the Managed Security Department early after creation and worked with Security Management to help build and grow the department * Respond to security events reported by customers, internal teams, or automated alerts and provide mitigation recommendations, investigation guidance, and lessons learned to management and customers* Lead investigations and remediation response when internal security incidents are detected by using clear communication, great teamwork, and security… Show more Joined the Managed Security Department early after creation and worked with Security Management to help build and grow the department * Respond to security events reported by customers, internal teams, or automated alerts and provide mitigation recommendations, investigation guidance, and lessons learned to management and customers* Lead investigations and remediation response when internal security incidents are detected by using clear communication, great teamwork, and security expertise * Utilize Indicators from Threat Intelligence feeds to Threat Hunt in our security systems (SIEM, Network Analyzer, EDR, etc) and create custom signatures and alarms for future detection * Perform proactive threat hunting searches based on IoC provided by external threat intelligence feeds. * Manage, deploy, and investigate alerts in EDR tools SentinelOne and Cylance* Manage, configure, evaluate, and troubleshoot Next Generation Firewalls and Intrusion Prevention/Detection Systems such as Fortinet, Palo Alto, and Meraki * Create Cyber Security Playbooks and Decision Trees which resulted in quicker new agent training, increase in department performance, and standardization * Perform monthly and quarterly firewall reviews and customer briefs which results in higher customer satisfaction and an efficient firewall tuning process * Manage, troubleshoot, and handle day to days tasks for Fortinet tools FortiAnalyzer, FortiManager, FortiGate, and FortiWeb* Create custom event handlers in our security tools, such as SIEM and Network Log Analyzer, based on Indicators from external threat intelligence feeds, internal reports and TTPs, or investigation findings. * Use tools such as Alienvault and Nessus to perform Vulnerability Management tasks * Evaluated and chose new Network Monitoring tools which resulted in reduced man hours to deploy, better network mapping and monitoring, and improved investigations Show less

Clubspeed is the leading venue management SaaS for family entertainment centers (500+ customers in 40+ countries). In 2019 I was named to the Director role by a new CEO to lead a four-member internal team and eight offshore team members that include Software Engineers, BAs, QA, Project Manager, and DevOps. My initial focus was on rebuilding the team and processes with a renewed focus on improvements to the legacy product after the prior leadership team failed to deliver a new product… Show more Clubspeed is the leading venue management SaaS for family entertainment centers (500+ customers in 40+ countries). In 2019 I was named to the Director role by a new CEO to lead a four-member internal team and eight offshore team members that include Software Engineers, BAs, QA, Project Manager, and DevOps. My initial focus was on rebuilding the team and processes with a renewed focus on improvements to the legacy product after the prior leadership team failed to deliver a new product. My work included implementing Agile processes and Scrum artifacts (i.e. sprint planning and review, retrospectives, backlog grooming, regular 1:1s, etc.) and an increased focus on test automation and unit testing that led to 2x production per sprint and a six-week deployment cadence for new versions. I also worked with the leadership team to define long-term goals, which resulted in a migration to modern languages when possible for all new feature development and introduction of cloud infrastructure. I also established our first offshore development program to improve our ability to flex up/down based on demand. Project successes included delivery of a gift card purchase portal on the new modern tech stack, a complex online booking integration that enabled a new revenue stream, an automated software upgrade deployment program to reduce manual effort, and delivery of new features that unlocked opportunities and led to sales with multi-location customers. Show less

In 2016 I was promoted to manage nine support technicians, two developers, and a support supervisor. Responsibilities included hiring, managing maintenance, and feature delivery of the legacy product, and hands-on work including coding and debugging (SQL, Node.js, Python, PHP, .NET, HTML) as well as support for server issues (DHCP, DNS, IIS, SMTP, Active Directory, etc.).Project highlights included managing rollout for Paychex and ADP payroll systems and leading an initiative to… Show more In 2016 I was promoted to manage nine support technicians, two developers, and a support supervisor. Responsibilities included hiring, managing maintenance, and feature delivery of the legacy product, and hands-on work including coding and debugging (SQL, Node.js, Python, PHP, .NET, HTML) as well as support for server issues (DHCP, DNS, IIS, SMTP, Active Directory, etc.).Project highlights included managing rollout for Paychex and ADP payroll systems and leading an initiative to document SOPs, implement and design new processes, and define accountability within the support organization. I also designed and introduced metrics and productivity standards to improve ability to identify areas for improvement. Show less

In this role I provided level 1 technical support for customers with issues related to the POS system, servers, databases, and SMTP servers. Day to day work focused on assisting customers with tasks (setup of Active Directory Domains and networks, installations/upgrades, router configurations, etc.). I also led a security hardening effort, created new training procedures and material for onboarding, and designed a scheduling strategy for support coverage to increase efficiency. During my tenure… Show more In this role I provided level 1 technical support for customers with issues related to the POS system, servers, databases, and SMTP servers. Day to day work focused on assisting customers with tasks (setup of Active Directory Domains and networks, installations/upgrades, router configurations, etc.). I also led a security hardening effort, created new training procedures and material for onboarding, and designed a scheduling strategy for support coverage to increase efficiency. During my tenure support tickets were reduced 48%. Show less

As an Area Supervisor, I managed between 25 and 60 associates to ensure timely and accurate processing and distribution of merchandise, with responsibility for prioritizing daily work orders and staffing needs using Six Sigma methodology and 5s. I also oversaw the group’s technical needs (software, peripherals, etc.).