Richard Wilhelm Email & Phone Number

Racine, Wisconsin, United States

Responsible for creating and executing the technology strategy for Performance Technologies, ensuring appropriate alignment with Modine enterprise and segment strategies and the delivery of the capabilities required to achieve business success.

United States

I am looking for opportunities where I can help drive change and transformation through IT leadership and play a valued role in achieving aggressive goals. I can be reached via LinkedIn messaging or at rickwilhelm@outlook.com or by phone at +1 262-994-8447.Key SkillsBusiness Management | Financial Management | Budget Planning | Cost ControlIT Planning | IT Project Management | Portfolio Management | Infrastructure | Operational Excellence | IT ServicesIT Strategy | IT Planning | Product Management | Business Process Improvement | Change ManagementOutsourcing | Vendor Management | Contract Management | Negotiation | GovernanceGlobal Cross-functional Team Leadership | Organizational Development | Coaching

Hershey, Pa

Worked with the CIO to develop and implement an IT strategy for International Markets.• Responsible for effective implementation and adaption of international enterprise technology strategy with a focus on critical business issues: sales, marketing, technology, process investments.• Coordinating the migration from a strategy document to real-life business processes and practices.• Implementing and facilitating an effective communication plan.

Hershey Pa

Led the International IS team, Amplify integration, and M&A activities by partnering with general managers, process owners, senior leadership, and end-users to ensure technology is fully leveraged to achieve strategic goals and objectives.• Developed and implemented an international enterprise technology strategy with a focus on the critical business processes needed to drive growth• Led the reorganization of the international IS teams in Canada, Mexico, China, Brazil, India, and the LATAM and AEMEA regions• Created and staffed an International IS Center of Excellence in Mexico aligned with business verticals

Racine, Wi

Directed development of strategic partnerships with global and regional sales, customer marketing, consumer insights, business analytics, and marketing leadership teams, focusing on maximizing the value of technology and process investments to increase performance and revenue. • Developed valued relationships with global and regional leadership teams, documented current application technology landscape and gaps, assessed future business needs, identified emerging technology trends, and developed a prioritized multi-year investment roadmap. • Led a cross-functional team of business and IT subject matter experts who defined Demand Signal Management requirements, reviewed potential vendor solutions and developed recommendations for executive leadership’s strategic planning. • Coordinated multiple IT and business teams to migrate from an internally developed document repository to a managed service knowledge management solution reaching 1,000+ global users. • Oversaw implementation of a Retail Execution managed service contract, supporting traditional (China) and modern (Europe) trade; worked with business and vendor leadership to define and implement service governance process to manage service requests and enhancement prioritization. "The first thing that comes to mind when thinking about Richard, is his passion for learning and helping connect the opportunities for our business partners as they relate to business process and technology enablement…I would recommend Richard to lead an area in need of improvement or new capability enablement.”--- Dave Litos, Senior Director, Information Management at SC Johnson“Rick is the essence of strategic IT leadership...He built relationships with multiple stakeholders throughout the organization and became their trusted advisor. He worked closely with his executive management to ensure the most valuable outcome from their investments."--- Lawrence Imeish, Digital Transformation Leader at Digital Workplace

Racine, Wi

Created an enterprise collaboration technology strategy, empowering employees and business partners to achieve business objectives, make timely and informed decisions, and share knowledge effectively and efficiently. Oversaw Unified Communications, Knowledge Sharing, Personal Productivity, Workspace Solutions (physical and virtual team rooms) and Social Collaboration technology tools and services. • Identified need and gained approval for 5-year, $21M managed service agreement to upgrade and support enterprise unified communication services. • Directed a cost-neutral migration of 11,000 users from Lync 2010 on-premise solution to Skype for Business private cloud solution resulting in a $20M+ cost avoidance. • Recommended and implemented migration of 15,400 in-house mailboxes to Office 365, delivering a $5M cost avoidance when compared to replacement with an in-house system. • Implemented Yammer (including mobile) enterprise social network solution to improve collaboration • Introduced Bluescape, giving teams virtual workspace to meet, share, and develop ideas with cloud-based software. • Delivered live and recorded broadcasts for senior executives' global presentations.“I've rarely worked with a client that consistently thinks strategically. Rick does a great job balancing business value, innovation, and practicality. With limited resources available to him I think Rick achieved a lot in the time we worked together.”--- Oliver Richardson, Executive at Avanade“Rick was my client at SCJ and of the many clients that I've had in my 20 years of ICT consulting he was one of the best. Rick uses a very pragmatic and effective approach in running highly complex projects and delivers meaningful and measurable results. His technical and business knowledge is impressive and his ability to communicate effectively with all levels of the organization is admirable.”--- Joe Schmidt, Project Director at TechCaliber Consulting LLC

Racine, Wi

Oversaw Unified Communications, Basis, and DBA services and introduced new methodologies to maximize business value through all phases of the service lifecycle. • Significant achievements included stabilization of Lync upgrade, delivery of Telepresence, HD Video, and Smart Board services, supporting SAP expansion into new geographies and overseeing multiple version and security upgrades, and consolidation of numerous SQL applications. • Defined user requirements using user-centered design, developed and implemented new services using Agile, maximized current investments by improving user adoption, and drove out cost using Lean Six Sigma.• Initiated and completed a sourcing strategy for Basis/DB2 support and SQL hosting services. “Rick sets clear but challenging goals for his team and provides the coaching and empowerment that promotes high levels of achievement. He brings vision and strategic focus on long term value creation to the technology portfolios he manages. Rick conducts himself with the highest integrity, which helps him to build the trusting, collaborative relationships that span organizational boundaries and enable the achievement of strategic organizational goals.”--- Steve Shibley, Global Director, Enterprise Architecture at SC Johnson“…a true business champion of Information Technology services…You will find in Rick a leader’s leader – a director who is a great team builder, who inspires his teams to deliver according to targeted business outcomes, often in constraints that include tight budgets and compressed timelines…Rick is one of those guys you want to talk to before finalizing recommendations and decisions to be made so you can get a perspective on whether there are even more angles that can benefit a project or endeavor. This richness is really the smoothness that results from years of solid experience, delivery, and leadership on a global basis.”--- Robert Burns, Enterprise Architect at SC Johnson

Rolle, Switzerland

Oversaw all technical infrastructure, advised internal clients on information technology, managed vendors and technical support staff, and developed and managed country operational and capital budgets for all locations throughout Europe, Middle East, and Africa. • Led technical track for Europe’s migration to a new business operating model resulting in two Officer’s Awards from the EMEA Executive Leadership team. • Defined, implemented all technology requirements for new headquarters in Rolle, Switzerland. • Oversaw technical design and implementation for Europe’s Salesforce Automation project. • Combined application and technical business relationship management roles, providing a single point of contact for business partners. • Saved $600K+/year by combining regional and global service desks, with no adverse client impact. "Rick is a global IT leader whose collaborative style of management fosters innovation, personal and professional growth for those he leads, and a close partnership with the business. His strategic thinking, trying new concepts and structures, and his drive for continuous improvement has been an inspiration to me and made me a better leader over the years as a resource, direct, and later on as an IT business partner. What sets Rick apart as a leader is his emotional intelligence, business partnership, and stakeholder management.”--- Anthony Papantoniou, Director of IT Europe, Middle East, & Africa at SC Johnson “Rick is a great people manager. He is very supportive of his team and leaves space for them to determine how to deliver objectives enabling personal accountability and growth for the individual which is highly motivating...He is passionate and acts with integrity at all times. He is also very calm in the face of problems which is very helpful for the team when acting under pressure.”-- Dana (Brealey) Golding, Senior Programme/Project Manager at SC Johnson - United Kingdom

Racine, Wi

Headed the Program Management Office for a $66 million project to establish a global shared service center organization with locations in Europe, Asia, and South America. • Obtained Board of Director’s approval for the business plan, including location selections, organization design, governance model, detailed scope, and financial cost/benefit case. • Managed budget and financial metrics resulting in underspending the budget by almost 11%.• Stepped in and managed the facilities plan and conceptual design for the Manila, PL Center. • Successfully piloted the new shared service center business model in Buenos Aries, AR.

Racine, Wi

Responsible for Financial Management & Reporting, Portfolio, Governance, Budget, Cost Optimization, and Asset Management processes for $50M global department. • Established a best-in-class procurement and contract management model for SCJ Global Network resulting in 6-digit savings and improved service delivery.• Managed sunset of 1998 IBM European outsourcing contract 11 months early without any early termination penalties, saving the company $7.3M and earning an Officer’s Award.• Directed the negotiations of new global telecommunication services contracts generating annual savings of nearly $2.6M when compared to a pre-project benchmark.• Led development and implementation of the Asset COE delivering hard savings of $2.2M, exceeding business case target of $1.5M by 47%, and an additional $700M in soft savings.“As a third-party consultant, I have not worked with a more collaborative and positive energy project lead…Richard was able to bridge the interests across the technical, commercial and legal stakeholders, find common ground and build consensus across the team…it was always a pleasure to see an incredible leader, problem solver and an employee who always had the best interest of his company in mind.” --- Larry York, Project Director Consultant at TechCaliber Consulting LLC

Racine, Wi

Responsible for the company’s global data, voice, and video networks.• Developed and administered an annual operating budget of $12.3 million.• Negotiated new global telecommunication services contracts generating annual savings of $1.4 million.• Negotiated new cellular services contracts that reduced unit costs by 35% or $284M annually.• Organized the collaboration between SCJ and JohnsonDiversey allowing all Johnson Family businesses to maximize their aggregate telecommunication purchasing power.• Leveraged global telecommunication services contracts to reduce IBM WAN expenses in Europe by 43% or £550M per year.• Led a “Cost Take Out” initiative that saved over $600K in soft savings and $500K in hard savings in FY0203.

Racine, Wi

Directed all non-ERP application development and support. Responsible for the overall design, development, and implementation of automated systems to support the North America business objectives.• Developed and administered an annual operating budget of $7.7 million.• Oversaw $1.3 million of non-budgeted, discretionary projects. All projects completed within the plan and budget.• Directed the $12 million, 3-year legacy system outsourcing relationship. Met yearly budget guidelines and undercut all MEA financial targets while attaining agreed to service levels. • Supported all Project 1 initiatives related to legacy systems. Developed and implemented an approach for the decommissioning of legacy and MVS applications.• Developed and implemented changes to the Sales Key Account Office Support Strategy.• Directed the Windows 2000/PC upgrade and High-Speed Remote Access projects for Sales.

Brown Deer, Wi

Led and facilitated cross-functional teams in applying process improvement tools and techniques. Created and promoted an environment that encouraged employees to come up with innovative ideas in support of corporate goals.• Solicited, reviewed, and implemented selected employee-generated ideas to help reduce expenses. One-time 1996 savings totaled $1.7 million. Recurring savings forecasted to surpass $6.0 million annually.• Facilitated an application development effectiveness assessment using the Software Engineering Institute’s Capability Maturity Model.• Organized and coordinated a cross-functional steering committee of executive and senior managers to develop and implement a companywide application development improvement strategy.• Created the Application Development Effectiveness Improvement Proposal and secured approval from executive and senior-level managers. The 1998 budget included $1.8 million for application development process improvement activities.• Developed a comprehensive 1998-99 project plan based on the Software Engineering Institute’s IDEAL process improvement methodology.

Brown Deer, Wi

Managed all activities related to the Customer System’s product line, which included the Customer Information, Relationship Packaging, and Relationship Management Systems. These products served the Service Bureau (over 600 customers nationwide), Premium Service Bureau (Bank of America), Licensed Software (over 30 customers worldwide), and Utility Industry (Wisconsin Energy) business segments. Provided entrepreneurial spirit and energy in the areas of product management, sales, and marketing support, software development, customer service and support, and product delivery. Primary responsibilities included maintaining profitable growth, creating customer value, and promoting employee enhancement and development.• Directed five project managers that supervised 35 IT professionals.• Administered an annual expense budget of over $3.8 million.• Coordinated and established the development of policies, procedures, and standards consistent with providing optimum service to four different business segments.• Initiated and managed relationships with customers, service agencies, and software vendors.• Initiated migration of product line to open systems architecture using client/server technology. Prototyped a three-tiered architecture using UNIX, Oracle, and UniKix. • Developed a graphical user interface using PowerBuilder and user-centered design techniques.

Master Of Business Administration (Mba), Finance

Summer Program, European Economic Community Studies

Bachelor Of Business Administration (Bba), Management Information Systems And Finance