Richard Willison Email & Phone Number

Design and install Point Of Sale systems and networks. Perform remote information backups, server storage for backed up information, and disc backups stored in fire proof locations.Custom cabling.System Repairs of any kind.Cusom computer design and creation.Repair and upgrade of warehouse conveyor control systems. User training.Web Design.

Curtis Bay, Maryland

Complete hardware and software repairs and installations for all users local and remote.Repair all printers, Lexmark, Ricoh, Konica Minolta, Zebra, Xerox.Handle the moving of all hardware.Perform administrative tasks in active directory.Assign tickets using Service now and Track it.Perform administrative tasks in the AS400 and iSeries environments.Perform administrative tasks in the WCS environment. Perform tier two administrative tasks in the Stay Linked environment.Perform tier two administrative tasks in the Cisco Call Manager environment.Perform tier two administrative tasks in the Cisco Unity environment.Repair and image the Motorolla 9090, 9190, and gladiator series guns.Perform tier two administrative tasks in the winwedge program.Program and repair Metler Toledo, weightronix scales. Program and repair LS guns. Program and repair symbol bed scanners.Train users as needed.Train other help desk technicians as needed.Write technical documentation – How to knowledge base.Some knowledge of the SCCM environment.Perform tier two administrative tasks with iOS devices.Perform tier two administrative tasks with android devices.Perform tier two administrative tasks with windows mobile devices.DUO Mobile administration.Absolute Manage administration.Remote assistance using Goto Assist remote connection software.Remote assistance using Dameware remote connection software.Remote assistance using Windows RDP remote connection software.ADP time and attendance administration.

 Complete hardware and software repairs and installations for all users local and remote. Repair and add to the network all printers. Handle the moving of all hardware. Monitor the network activity. Add and disable users in active directory. Add hardware to the network as needed.

NOC and Data Center Maintenance, including installation and cabling of new servers.Perform installation of Operating Systems on newly racked servers.Perform building and configuration of employee desktop/laptop computer systems.Assist in addition of new users to the network, including creation of domain accounts and additions to the DHCP scope.Perform remote employee and client setups as well as perform continued maintenance of the installations.Maintain the IT office and storage areas.Perform the maintenance of miscellaneous office equipment. (printers, etc.)Assist with other office maintenance tasks. (moves, organizing, ect.)Maintain a working inventory.