Professional Profile and ObjectiveA committed and hands on insurance professional with over 10 years' experience within the sector. A demonstrable track record for introducing processes that have saved companies time and money, positively impacting bottom line profitability, Well respected Manager and Team Leader, passionate about investing in people and encouraging growth and development. Possess excellent communication skills, written and verbal, coupled with superb organising and planning capabilities. Customer focused and versatile, with a can-do attitude. Areas of Expertise• People management - Recognised as a talented Manager and Team Leader, who leads by example and empowers team members to meet and exceed targets and company expectations. • 6 Sigma - Experience of using 6 sigma methodologies to examine problems, evaluate probable causes and identify long term solutions.• Change Management / Process Development - Embraces change; adept at developing and implementing new processes to save both time and money.• Problem Solving - Thrives on the challenge of solving deep rooted problems • Customer Focus - Highly focused on addressing the specific needs of clients in order to meet and exceed expectations Claims ExperienceTechnically proficient in the handling of claims in the following classes of insurance:- • Payment Protection, PHI, Income Protection • Personal Accident, Critical Illness, Private Medical Insurance • Travel .