Richard Willson Email & Phone Number

Montreal, Quebec, Canada

- Employ User-Centered Design methodology to create engaging, exciting products that delight and inspire users- Explore and iterate upon multiple design ideas, through sketching and wireframing, to ensure the most cohesive and usable experience before executing final visual mockups- Conduct usability testing to validate designs and generate user feed-back- Provide research and testing results, mock-ups, prototypes and created assets such as logos and illustrations to clients/developers for hand-off- Demonstrate ability to strongly communicate and rationalize design decisions, as well as managing project expectations to stakeholders and clients

Toronto, Canada Area

- Designed wireframes, mock-ups and clickable prototypes for online payment processing software and brokerage sales site, working closely with development team - Conducted design audits and competitive research to identify areas for improvement and leveragable advantages- Created presentation decks and marketing materials, including designing illustrations and data visualizations, to showcase the product and company to potential investors and clients- Collaborated with team via a virtual office, utilizing Jira to manage weekly sprint tasks, Google Meet for weekly “stand up/sprint transition” meetings , Mattermost for internal communication and Confluence for internal file storage and hand-off.

Toronto, Ontario, Canada

- Created illustrations for new products such as stickers, greeting cards and childrens apparel, based on daily sketches posted to Instagram- Generated online sales of products, produced and maintained inventory, and managed shipping to customers from around the world- Showcased products in retail stores and trade shows such as Arts Market Toronto, Anime North Expo and the One of a Kind Show

2056 Danforth Ave, Toronto

-Managed a team of 15 staff members, ensuring daily KPIs were met and day-to-day tasks were accomplished - Implemented Head Office policies and procedures, and trained staff in those procedures, enabling and motivating them to deliver excellent customer service - Built long-term customer relationships by offering thoughtful product suggestions, mediating any disputes that arose, and always keeping customers’ best interests in mind

Certificate, User Experience Product Design

- Completed General Assembly's 400+ hour User Experience/Product Design Immersive Certificate Course - Developed fundamental UX and UI.

Certificate Of Cartooning, Cartooning

Integrated Media