Richard Willson Email & Phone Number

Amersham, Buckinghamshire, United Kingdom

Amersham, Buckinghamshire, United Kingdom

London, United Kingdom

• Arranging Check In/Out• Arranging cleaning at end of tenancy.• Utilities – setting up, cancelling and dealing with incorrect bills when sent to Crown• Researching and booking temporary accommodation/hotels• Putting together Welcome Packs.• Keeping Welcome pack and destination information up to date.• Setting up new files on the computer software (MATS & Interact)• Job costing files and disbursement invoices• Adding initiations to start log• Minute and note taking for weekly team meetings• Covering Reception duties• Setting up hard copy files for each initiation

• Taking customer phone calls & dealing with customer queries. • Updating customer database and customer write ups.• Various administrative and adhoc duties as required by manager.• Writing letters and emails to customers.• Working as part of a team.• Working with three different operational systems. • Completed training course on telephone technique.

London, United Kingdom

• Meet monthly and quarterly sales targets.• Monthly management meeting• Managing 15 staff• Responsible for opening and closing of concession.• Setting weekly shift rota• Recruiting staff• Reducing head count• Motivating staff• Staff appraisals and conducting staff disciplinary meetings.• Keep manpower hours in line with budgeted hours• Cash handling and managing float.• EFTPOS • Liaising with customer banks• Processing refunds• Fraud spot checks• Stock management• Direct face to face selling• Product launches• Operating concession within Selfridges guidelines• Various Admin Duties• Other adhoc duties include managing move of concession.

Watford, United Kingdom

• Oversaw and co managed opening of new club shop in Watford shopping centre.• Promoted to manager permanently during the busy Christmas period and met monthly sales target• On match days was acting manager and was responsible for 10 staff • Helped organised the launch of the team’s new kits which involved getting the kits ready for players to wear• Stock management• Cash handling• EFTPOS• Complete staff shift rotas • Keep manpower hours in line with budgeted hours• Processing mail orders and web orders• Organised shop lay out and displays• Dealing with customer queries• Help with the running of a pop up shop at Villa Park for a FA Cup Semi Final.• Key holder for the store for opening & closing duties.• Various Admin Duties

London, United Kingdom

• Customer service• Handling large amounts of cash• Customer refund and returns• Data entry• Taking telephone bookings• Customer Interaction• Filing Duties• Input invoices on Sage.

Bachelor Of Arts (Ba), Leisure & Sports Management

Education record