Richard Winters is a Director - Business Solutions Architecture at Expert Global Solutions. He possess expertise in call centers, performance management, process improvement, vendor management, team building and 35 more skills. Colleagues describe him as "Richard is the smartest, most insightful manager for whom I have worked. His ability to see the smallest details while keeping the big picture in mind is an ability to which I aspired throughout my time working with him. Not only did he achieve significant results with the site, he continually challenged me to grow into and through my role there. Richard is a true leader, in every sense of the word." and "Richard Winters was the most honest, fair, and intelligent manager I have ever had the pleasure of working with. Richard made the effort to get to know everyone on his team, from his direct reports to a CSR. He has the ability to make anyone feel at ease. He was always open to new suggestions and comments."