Richard Witkowski Email & Phone Number

Alpharetta, Georgia, United States

Collaborated with a large design and coding team of 30+ individuals to ensure customer needs were met and covering a myriad of email delivery strategy such as value propositions, credit line increases, authorized user and lost/stolen accountsLead efforts to reengineer our email products to work on a new system during a large software platform migration while ensuring a consistent brand message and customer experience throughout the processLed an international team of three to triple Synchrony's automated email campaigns from 130+ to nearly 400, resulting in a 25% increase in net new setups year over year, leading to $160M in incremental sales and sending 1 billion emailsManaged three junior resources of campaign operations specialists in the development and execution of multi-channel marketing initiatives, resulting in a 20% increase in campaign effectivenessManaged designated email platforms to create automated Sequences, conduct test files, execute re-waves, A/B testing, and launch efficiencies to help drive data and customer insights on their specific campaignsOversaw all project management duties including a campaign tracker to monitor project status and completion dates of daily launches, providing client specific metrics and insightsImplemented real-time process improvements, audit, and reporting assets utilizing tools such as Splunk, Tableau, and Workfront project management toolReceived the Marketing Solutions President Award in January 2018, a prestigious end-of-year business unit award chosen by C-Level managementLed research, documentation, and resolution of campaign error remediations across multiple business units for senior leadershipImplemented process improvements to streamline campaign workflows, reducing turnaround time by 30% and increasing team productivityAnalyzed campaign performance data to identify trends and opportunities for optimization, resulting in a 15% increase in conversion rates

Alpharetta, Ga

● Managed and delivered on all aspects of credit project workstreams: discovery, design, project management, financial analysis, risk assessments and execution.● Consulted with customers on functional aspects of solution design, project delivery and support.● Responsible for planning, documenting requirements, and creating projects that fulfill customer needs while maintaining process efficiency to maximize profits.● Maintained positive customer relationships while responding to deadlines and requests.● Provided in depth research for customer issues on a systematic and data level.● Lead weekly and monthly calls/scrums to improve customer processes, functionality, and experience.● Provide resolutions through process research and provide detailed explanations to clients.● Coordinated with internal teams to onboard new clients, set up their processing, and finalize their deliverables.

•Received two Global Impact Team Awards in 2013•Coordinated with internal teams to onboard new clients, set up their processing, and finalize their deliverables.•Developed subject matter expert level knowledge of keying/tagging data and have become the point of contact for multiple business units.•Established high levels of rapport across the enterprise by always meeting deadlines and delivering on important projects.•Involved in planning, documenting requirements, and creating projects that fulfill customer needs while maintaining process efficiency to maximize profits.•Consistently documented and recorded processes through Rally tickets in order to maintain accuracy on project design and implementations.•Investigated customer problems on data files and made adjustments for better results. •Review specification documents with customers to organize, design, and implement requirements into development for go-live processing. •Provided in depth research for customer issues on a systematic and data level.•Explained ambiguous proprietary logic to customers in order to provide some insight to their results while maintaining confidentiality. •Used proprietary software in a number of facets, from data attribution to credit processing for portfolios of millions of people. •Used proprietary software to assign a unique key that traces an individual throughout our organization regardless business unit systems being unable to communicate.•Ran extensive test case scenarios through our system to test code and provided feedback to the development team to make improvements as needed.•Performed operational duties to provide 24/7 on-call support for multiple servers Reported monthly statistics, volumes and metrics on client data

• Presented process improvements to a major client that helped both parties enable cost-saving process initiatives. • Created a new process, over three months, that allowed our department to use employment data and models to enhance customer portfolio review projects. • Completed multiple custom fulfillment projects for high profile customers such as Capital One, Citibank, AT&T and Discover• Developed subject matter expert knowledge of data attribution and portfolio performance measures• Designed five projects for the largest sales initiative in 2008--Capital One Trigger Projects Participated as a vital member in a Lean Six Sigma workshop and Kaizen event, with an estimated $250,000 of annual-savings• Recognized for Equifax’s Chairman’s Circle of Excellence Award for the vital role played on the Capital One/Premium Customer Portfolio Review Team in Q2 2009

Installed network wiring and various telecom hardwareSpliced fiber-optic lines for faculty and student networks

Analyzed and solved faculty/staff computer and networking problemsAssembled new computers and upgraded old computers

Master Of Business Administration, International Business

Bachelor Of Science, Finance; Economics