Handle all customer technical support requests via phone and email. In addition, process and test all customers be quiet! power supply and water cooler with RMA requests. Bookkeeping and record-keeping of day-to-day operations for the local office. Managed local staff to ensure smooth operations for all after-sales service requests, including shipping and receiving, to maintain the highest customer service satisfaction.Oversee support for be quiet! customers with both technical and warranty requests. Ensure we provide flawless communication skills and the ability to interact with end users and ensure their experiences exceed expectations.*Set a clear strategy for customer service with a customer-centric approach.*Develop service procedures, policies, and standards.*Work closely with the home office in Germany to review and implement solutions to provide high-quality customer service.*Take ownership of customer issues and follow problems through to resolution.*Provide bookkeeping and record-keeping of the day-to-day operation of the local office.*Ensure all pending orders are processed and shipped within one-two business day.

such as people shoots in studio settings and photographic coverage for birthday/graduation/engagement/wedding parties.Provide consultation service for project concept and final product presentation. Negotiate shoot dates, location, and time to meet both customer expectations and budget.

• Assisting and resolving ordering issues customers may have with their purchases.• Assisting other departments to ensure faster and secreted payment processing.• Developing and executing new procedures to help streamline everyday operations

Star performer in NHRA photography team. Expertise in photographic event coverage for company's annual races at multiple venues across the United States.Designated as the Team Lead for multiple national race events. Experienced in managing projects and tracking issues.Artwork regularly selected and showcased on NHRA website homepage, photo galleries, and the weekly National Dragster magazine. In-depth knowledge in color correction and photo layouts. Super-user in PhotoShop and Quark Express.Excellent skills in handling 35mm and medium-format cameras, managing darkroom and chemicals, developing/scanning/printing photographs, and editing or enhancing digital images.Streamlined the production and storage process of web or print photo materials with cross-functional business teams to reduce turnaround time.Provided on-going creative inputs to Print Production and Web Production Team concerning art concepts and layouts.

Responsible for store operations, merchandising, and staff training.Provided creative solutions for merchandising display to increase sales.Loyal, net promoter of Disney Corporation.