Strategy & Operations Ops Transformation | Financial Services Industry (FSI) | Asset ManagementMy role within the financial services industry (FSI) practice at Deloitte Consulting is focused on providing assistance to firms within the areas of asset management and securities operations.

Strategy & Operations Ops Transformation | Financial Services Industry (FSI) | Asset ManagementMy role within the financial services industry (FSI) practice at Deloitte Consulting is focused on providing assistance to firms within the areas of asset management and securities operations.

As the lead ETF middle office liaison, I was responsible for working with a variety of stakeholders throughout the numerous organizations ensuring smooth operational performance for the Flex Shares lines of ETF products.My responsibilities included ensuring accurate and on time delivery of deliverables, monitoring for operational risks and escalating them through the appropriate channels, and working with operational staff to identify strategic directions for a greater efficiency of delivery. In addition to these duties, I was responsible for providing subject matter expertise to other areas of the department such as client reporting, project management, trade support, reconciliations, account opening and closing, corporate action, cash, and FX.

-Provides wide ranging subject matter expertise for global fixed income, equities, derivatives, and currencies to all areas of middle office operations in support for institutional portfolio management teams. -Researches, analyzes, and develops both long and short term strategic solutions to a variety of operational and regulatory challenges achieving considerable cost savings, operational risk reduction, and operational efficiencies.-Monitors ongoing project developments and testing to identify risks and provide midstream changes as challenges are identified. -Independently monitors ongoing operations across numerous multifunctional teams to identify and highlight financial and operational risks to clients and organization at large. -In depth exposures to client reporting, tax tables reclaims, equity and fixed income trade support, reconciliations, corporate actions, derivatives, fund accounting, custody, cash management and wiring, SWIFT messaging, collateral management, and FX support.-Developed training curriculum and provides mentorship for client reporting staff to foster environment of highly successful delivery of quality information and communications to clients, portfolio management, operational support team, and other interested third parties.-Designs and implements processes for new operational functionality and supports migration of processes to other areas of organization globally.-Successfully mitigated market risks to ETF product through leading the successful 98 percent reduction of outstanding reconciliation differences between investment manager books to record and those of fund accounting and custodian.-Relationship development expertise with market participants, operational support structure, portfolio management teams, and clients enabling an outstanding level of quality delivery and a track record of highly successful client facing exposures.

-Strengthened departmental process controls through development of comprehensive documentation libraries for all processes performed within team.-Successfully mitigated portfolio management risks through reconciliation process redevelopment thereby reducing accounting exceptions by 95 percent.-Assisted management in the monitoring of team members for compliance with team risk controls, procedures, and reconciliations.-Developed training program for the training of all incoming staff members.-Responsible for mentoring new staff additions along with transition for team leadership.-Subject matter expert for all equity and fixed income corporate actions providing exceptional analysis of complex events and for any risks or process errors.

-Performed research, analysis, and communication of terms for equity and fixed income corporate actions events to portfolio management teams on a daily basis.-Communicated frequently with custodians, clients, and internal support partners to provide subject matter expert opinions on corporate events and their relation to day to day operations.-Ensured daily accurate projections and reconciliations of events within various accounting systems in support of portfolio management.-Collaborated with technology partners to develop requirements for operational efficiency and risk reduction process changes.-Provided new staff training and performed quality control functions as required.