Richard Lewis is a Head of Service Design at Royal Free London NHS Foundation Trust. He possess expertise in user experience, user centered design, user interface design, experience design, user experience design and 32 more skills. Colleagues describe him as "I had the pleasure of working with Richard at Sea, where he led our UX team. He played a key role in driving the success of our intelligent marketplace for fixing freight by making significant contributions to transforming our approach. We started with product trios and continuous discovery habits. Richard demonstrated incredible leadership and empathetic customer understanding while navigating a highly complex regulated customer workflow. He also led the team in designing a new design… Show more" and "As Consumer Affairs relationship manager for RNIB, I worked with Richard on the project to improve accessibility for NatWest digital customers including the launch of the first RNIB accredited mobile banking app (Natwest iPhone and Android) & the training/upskilling of digital journey managers. His drive, knowledge and collaborative style was key to delivering these important initiatives for our customers & I learnt a great deal working with him."