Richard A Alba Email & Phone Number

United States

Position: In charge of PA (Presumed Authority) for 3 Sites.Network Management:Responsible for configuring, maintaining, and updating network routers, switches, and firewalls. Ensure the security and optimal functionality of network infrastructure.End User Support: Provide comprehensive end-user support, including troubleshooting hardware and software issues.Maintain and manage computers, services, and printers to ensure smooth operation.Documentation Management:Keep detailed and up-to-date documentation for all network and IT systems, configurations, and changes.Ensure network and system documentation is readily available for reference and auditing.Network Troubleshooting:Address network issues, including routing protocol problems (OSPF, EIGBP, BGP), VLAN configurations, and wireless access point issues.Implement solutions to enhance network reliability and performance.

Santo Domingo De Guzmán, Distrito Nacional, Dominican Republic

Supervises the receipt, dispatching, and storage of goods. Manage warehouse staff, vehicles, and other equipment, and oversee security, sanitation, and administrative functions.

Santo Domingo, Distrito Nacional, Dominican Republic

Role 1: Senior Network AdministratorResponsibilities:Managed network infrastructure in a contact center environment, including routers, switches, SIP phones, PBX systems, QoS (Quality of Service), VLANs, and network segmentations.Proficient in routing protocols, such as OSPF, BGP, and EIGRP, to optimize network performance.Implemented and maintained a high level of network redundancy using FHRP (First Hop Redundancy Protocol) technologies like HSRP, VRRP, and GLBP.Ensured network uptime and failover routes for critical services.Regularly updated network devices and replaced equipment according to company specifications.Played a key role in network troubleshooting and problem resolution.Role 2: IT Systems Support SpecialistResponsibilities:Provided comprehensive support for systems, workstations, mobile devices, printers, and peripherals.Responded to user service requests and efficiently resolved trouble tickets to minimize downtime.Maintained system security across desktop, mobile, and cloud environments to protect company data and assets.

Santo Domingo De Guzmán, Distrito Nacional, Dominican Republic

Provided comprehensive customer support, including troubleshooting hardware and software issues and addressing technical problems related to MSP services.Acted as a point of contact for tech support, escalating complex issues to the appropriate technical teams and ensuring effective resolution.Managed high volumes of incoming phone calls, efficiently handling inquiries and resolving customer complaints to maintain high service ratings.Coordinated with MSP teams to manage and track service tickets, ensuring timely follow-up and resolution of technical issues.Assisted customers with understanding and utilizing various products and services, improving their overall experience and satisfaction.