I have many years of experience in Human Resources, training, development and facilitation skills with specific expertise in customer service related leadership. I am an energetic and passionate leader with high customer service standards, emphasis on effective communication and development of innovative and relevant techniques that position HR as a strategic business partner and contribute to the bottom line. I have worked with some of the world's most respected and recognized brands (Whole Foods Market, Starbucks, Gap/Banana Republic, and Hard Rock) and I have personally trained thousands of participants and have spoken before tens of thousands in groups ranging from kindergarten to national conferences.I have received numerous awards for performance and possess high standards, incredible adaptability, impeccable professionalism and a great sense of humor.I have excellent written and oral communication skills, computer skills and am an effective leader and enthusiastic team player.Specialties: Master Facilitator, Curriculum Development, Job Competencies (extensive work with development and implementation tied to Performance Eval.), ADDIE model of training and development.SAM (Successive Approximation Model) for Training & Development VP of Education- Toastmasters Senior HR Training Strategist-Blue Stone Strategy GroupCertified Crucial Accountability InstructorCertification in OD (Organization Development)--Inst.of Org. Dev.Certified DiSC Behavioral Assessment InstructorCertified "5 Behaviors of a Cohesive Team" facilitatorFIU-Certification Instructional DeliveryFIU-Certification Instructional DesignCertified Instructor-Inside Out Coaching modelCertificate in "Gamification"--Wharton Business Sc Education Co-Chair---SWFL Diversity CouncilCertified Alcohol Awareness Instructor (TIPS),Certified Food Safety Mgr & Instructor
Listed skills include Training, Employee Relations, Recruiting, Leadership Development, and 46 others.