Richard Abercrombie Email & Phone Number

Dallas-Fort Worth Metroplex

System Administrator at Kepro

Irving, Tx

For this leading provider of population health management and healthcare IT solutions, I was recruited to oversee all IT needs of the company’s TX office. I was responsible for maintaining/repairing business-critical systems and networking equipment (e.g., routers, switches, firewalls); updating crucial software; managing IT ticketing/tracking systems and help-desk operations; and consulting with users on assorted IT matters. Selected Achievements:▬▬▬▬▬▬▬▬▬▬▬► Enterprise… Show more For this leading provider of population health management and healthcare IT solutions, I was recruited to oversee all IT needs of the company’s TX office. I was responsible for maintaining/repairing business-critical systems and networking equipment (e.g., routers, switches, firewalls); updating crucial software; managing IT ticketing/tracking systems and help-desk operations; and consulting with users on assorted IT matters. Selected Achievements:▬▬▬▬▬▬▬▬▬▬▬► Enterprise Deployment: Co-led process creation and company-wide execution of Windows 10 deployment. Determined programs/services to be used; managed rollout to regional and remote sites; and coordinated stakeholder communications to ensure seamless, on-schedule, and on-budget upgrade supporting 450 users. ► RODC Launch: Guarded against web server threats as a member of IT project team overseeing the setup of new RODC for 7 U.S. offices using Windows Server 2016. ► System Security: Augmented system security by leading enterprise upgrade of all company firewalls to Dell SonicWall.► Complex Problem-Solving: Diagnosed and devised creative workarounds to circumvent problematic issues preventing Direct Access connectivity to office networks by end users. Recognized for quick, cost-effective solutions averting the loss of key accounts. Show less

Carrollton, Tx

In 2010 I founded and grew a successful computer consultancy. I provided small business customers and individual clients with networking, troubleshooting, hardware, software, security, and repair services and solutions.Selected Achievements:▬▬▬▬▬▬▬▬▬▬▬► Built a loyal client roster and strong repeat/referral base of highly satisfied customers due to reputation for premium service and technical know-how. Provided technology services to individuals and diverse-industry… Show more In 2010 I founded and grew a successful computer consultancy. I provided small business customers and individual clients with networking, troubleshooting, hardware, software, security, and repair services and solutions.Selected Achievements:▬▬▬▬▬▬▬▬▬▬▬► Built a loyal client roster and strong repeat/referral base of highly satisfied customers due to reputation for premium service and technical know-how. Provided technology services to individuals and diverse-industry businesses in legal, finance, architecture, food service, and other sectors.► Set up secure WiFi, LAN, and VoIP networks, leading client-server architecture, configuration, and performance-tuning of infrastructures. ► Traveled to customer sites to resolve service calls of varying complexity levels. Leveraged strengths in troubleshooting and issue diagnosis to deliver rapid resolution of issues including system crashes, network slowdowns, connectivity problems, security breaches, virus infections, and more. ► Earned client accolades for disaster recovery efforts achieved with zero or near-zero data loss.► Completed firewall installs/upgrades under tight deadlines and with minimal redundancy, and closing unnecessary ports.► Removed spyware, adware, malware, and viruses; equipped networks, computers, and mobile devices with intrusion-detection and anti-hacking solutions; and strengthened user passwords and authorized access. Advised clients on protocols and best-practices to ensure optimal and ongoing system security. ► Led dozens of implementations of new POS systems, Windows upgrades, email platforms, and software.► Relied on as a trusted advisor in helping clients evaluate new hardware, software, and systems. Translated complex “techno-speak” into understandable terms and provided knowledgeable cost/benefit analysis aiding informed decision-making on technology investments. Show less

Carrollton, Tx

Concurrent with my ACR consulting work, I was recruited by the CompuSolve Systems owner to manage small business servers, oversee daily backups, assist with consulting engagements, and provide Tier I-III support for client workstations. Selected Achievements:▬▬▬▬▬▬▬▬▬▬▬► Deployed, configured, and maintained enterprise servers (both physical and virtual), storage area networks (SANs), and data backup architectures. Analyzed and installed server components, network devices… Show more Concurrent with my ACR consulting work, I was recruited by the CompuSolve Systems owner to manage small business servers, oversee daily backups, assist with consulting engagements, and provide Tier I-III support for client workstations. Selected Achievements:▬▬▬▬▬▬▬▬▬▬▬► Deployed, configured, and maintained enterprise servers (both physical and virtual), storage area networks (SANs), and data backup architectures. Analyzed and installed server components, network devices, and office-automation products to ensure smooth, uninterrupted functioning.► Troubleshot and swiftly resolved software, networking, firewall, router, virus, security, and server issues to optimize system performance. ► Created and monitored domain user accounts, security permissions, and email accounts.► Assisted business clients in building and implementing fail-safe, cost-effective, and robust data storage and backup solutions to ensure business continuity in the event of an unforeseen crisis.► Built strong client relationships as a value-adding support-provider. Excelled at discerning current and future client needs to support business growth and continuous improvement through scalable, proactive solutions. Show less

Carrollton, Lewisville, Plano & Richardson, Tx

I taught a range of high school subjects, including computer technology, basic web design, and other IT-related disciplines. I became a “first-to-call” resource at multiple school districts for short- and long-term teaching assignments. I demonstrated the ability to fill in at a moment’s notice; follow a variety of lesson plans; and keep students motivated, engaged, and focused.

Lewisville, Tx

I earned a fast-track promotion from seasonal employee into a management role. I supported the store manager in all facets of store operations, including marketing, sales, merchandising, customer service, and employee supervision. I advised customers on video games, consumer electronics, and wireless services to achieve strong revenue results and exemplary ratings on annual performance reviews.

Bachelor’S Degree

Bachelor of Business Administration (BBA)

History

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