Richard Clarke Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Au

Salesforce Program Architect supporting the ANZ Plus program

Brunswick, Victoria, Au

DoWhat is a Salesforce ISV (Application Development) partner.

Melbourne, Vic, Au

Our team specialises in Salesforce implementations which are complex due to the degree of custom development, the number of system integrations, or the number of users/communities. We optimise business outcomes by deploying small teams of highly skilled Salesforce experts who deliver disciplined software engineering services following agile principles.We address the needs of mid to large sized corporations for whom Salesforce is a mission critical system which requires an agile yet disciplined approach to program delivery. A well balanced small team of experienced technologists who take pride in their engineering “craft” always outperforms teams of “hobbyists” who lack enterprise experience and the bulky on-shore/off-shore resourcing models utilised by the global management consulting companies.

Southbank, Vic, Au

At Oliver Hume I am responsible for successful delivery of multiple Salesforce projects running concurrently together with management of the Salesforce partners delivering those projects. I am responsible for Salesforce Architecture, Enterprise Architecture and support of the CRM Team as they manage Salesforce operationally. Other responsibilities include best practice guidance on information strategy, deployment processes, change control, risk management, custom application development and data migration.

Nelson, Nz

FuseIT Australia delivers information technology consulting services to government and large enterprise clients. Services usually relate to the delivery of integrated technology to support interaction with clients, either CRM (Customer Relationship Management) or CMS (Content Management System) systems. Salesforce Certifications: http://certification.salesforce.com/certification-detail-print?conId=003G0000017E271IAC

Nelson, Nz

Developing and executing all IT and business planning, growing the company to be a respected Salesforce.com Consulting Partner and a Microsoft Gold Certified Partner with corporate customers in NZ and the USA. Recognitions include "2006 High Achievement Award for Innovation", "2006 Exporting Award" and “2006 Deloitte Fast 50 - 25th fastest growing company in NZ in 2006 and the fastest growing technology company in Christchurch and the top half of the South Island”. Analysing business opportunities, preparing business plans and contributing to financial planning. Providing leadership and direction to the management team. Managing relationships with customers, business partners, vendors, professional advisers, investors and shareholders. Handling joint venture and contract negotiations.

Victoria, Au

At Lumo Energy I was responsible as the Salesforce technical architect to work with the program director to ensure the successful deployment of Salesforce in June 2015. Defining a strategic roadmap helped optimise how the organisation will be enabled by the platform and return on investment maximised.

Melbourne, Victoria, Au

Responsible for solution architecture on the eParcels Product Catalogue and Pricing Standardisation project.Provided strategic advice on the configuration, customisation and optimal deployment of Salesforce.com.Architected an online customer on-boarding process using Force.com sites. Lead architect on the Digitising Australia Post Products and Services program which integrated a range of back-office systems to the Australia Post's digital mailbox.Part of the Australia Post Architecture Practice which won the InfoWorld / Forrester Architecture Award in 2014 for Focussing on Customers.Received multiple awards from the Australia Post Applaud Reward and Recognition during 2014 for Accountability and Speed of Action

Melbourne, Victoria, Au

I translated business requirements into a solution approach compatible with Salesforce.This involved rapid prototyping to explore solution options with clients then selecting an optimal approach. I supported requirement gathering and defined the optimal Salesforce architecture to deliver required business outcomes.

Canberra, Act, Au

Providing ongoing strategic guidance to the department's deployment of Salesforce.com CRM and development of applications on the Force.com cloud platform.

Canberra, Act, Au

Report to: Manager Projects OfficeDirect Reports: Up to 16 at project peak.* Architected and deployed a large implementation of Salesforce.com CRM to over 1000 users. * Managed a multi-million dollar budget and a team of technical specialists working on data migration and business process optimisation/change. * Experience with large scale business applications delivering services over the Internet, Salesforce.com CRM and PRINCE2 project management certification, led to the approach to head this project. Being the largest deployment of Salesforce.com into Australasian government, this strategic project is closely supported by Salesforce, and sets a benchmark for state and federal deployment. This role has full project management responsibility and sets the direction for a department wide implementation to over a 1000 users. The role touches over 30 senior stake-holders spanning both business and IT functions.* Vendor negotiation and contract management.* Business stakeholder management, business requirement analysis and business process optimisation.* Solution architecture and customisation of Salesforce.com CRM.* Internal champion for a whole-of-department view of customer interaction.* Reference point for other state government agencies wanting to follow the pattern set by the project.* Budget responsibility for contractor/consultant engagement and management.* Managed data migration, legacy system decommissioning and staff retraining.

Report to: Chief Executive Officer.Direct Reports: Up to 6 at project peak.Employer: Early stage, Internet-based service providing corporate customers with dynamic, on-demand, tailored direct marketing materials that meet specific customer demographic criteria, integrated with Salesforce.com CRM. Transformed outdated legacy system devoid of CRM integration into a contemporary web-based solution incorporating customer data into print and email media, and seamless links to leading CRM program.Prior relationship with the Chief Executive Officer in an earlier project, prompted approach to act as the Chief Technology Officer for this innovative start-up. The role, evolving over 18 months, aimed to initially revitalise a stale legacy website suffering from ad hoc amendments and old technologies, and position it to drive increased print business to a new acquisition. As time progressed, a turnaround in business decision-making prompted a new model and new directions for the business to act as a print broker—challenging existing project deliverables and requiring a different approach to system functionality.

Houston, Texas, Us

SNAPSHOT:Company: Subsidiary of Stewart Title, a leading provider of title insurance and services to the real estate and mortgage industries. Report to: VP of Technology, Stewart Realty Solutions. Direct Reports: 5 (Managers of Development, Projects, Testing, User Experiences and Infrastructure). Increased team by 230% in 18 months and evolved newly acquired product to meet new deliverables for greater revenue growth.Product: SureClose: an electronic real estate transaction system designed to streamline the documentation surrounding real estate purchases through real-time document exchange and collaboration tools. In mid 2008 SureClose held 3.9 million encrypted real estate transactions representing 50 million digital documents.Adapting to significant cultural change became the immediate imperative following Stewart Realty Solutions’ acquisition of the SureClose product from RealtyAssist. Transitioning from a small, agile entrepreneurial team to a multinational prompted the need to double the team size and introduce new SOX compliant development processes. Immediately recruited additional team members in New Zealand and California, kick-started training, and adjusted internal operations to ensure compliance.

Company: Early stage technology company operating in the real-estate space. Reported to: Chief Executive Officer. Direct Reports: Software Developer and ICT Manager (US-based). Product: SureCloseContinued to develop the SureClose system following purchase from TransactIQ. Despite limited resources, re-aligned the product to meet RealtyAssist’s business plan to create a technology solution that would become indispensable to large enterprise operations in the real estate sector. Presided over technical strategy, architecture, and buy/build decision making for technology components, and later, upon interest from Stewart Title, contributed to acquisition discussions, due diligence and planning for handover.

Reported to: Chief Executive Officer. Direct Report: Software Developer. Product: Internet-enabled SaaS solution for vehicle tracking, asset/fleet management and supply chain integrity.Delivered groundbreaking enterprise-grade web application for tracking vehicles and freight across the USA. With insufficient cell phone coverage outside urban areas and lack of power sources to track unhooked truck trailers, the solution called for innovation. The result: a technical breakthrough for the transportation industry—a web-based solution that tracked truck trailers equipped with solar panels for power and transmitted data via satellite.

Reported to: Chief Executive Officer. Direct Report: Software Developer. Product: SureClose.Co-founded and launched technology start-up, serving dual roles as a key member of the management team working with investors, industry bodies and charter customers, and assuming control of technology innovation and product development. Gained distinction as one of just 16 companies chosen to present to the Seattle Ventures Forum to raise investment finance, closing deal for US$1.25M in just five days. Identified business opportunity in the US financial services and real estate industries that evolved into the product called SureClose. Established the first team to develop and deploy the product that went on to become a significant product generating US$20M across eight years

TerraDatum was a start-up company based in Seattle with 20 staff distributed over a number of international locations. TerraDatum created a SaaS web application to aggregate real estate listing information (a multiple listing service).

Worldwide, Oo

Managed the technology team within the UK audit function. Analyzed business process and opportunities for automation, then designed and implemented the resulting technology platform on a national basis. Contributed to international technology strategy. Post-merger between Deloitte and Touche Ross, represented the UK on an international project to unify technology platforms, working extensively in Amsterdam and Princeton, New Jersey. Reported to the partner responsible for IT within the UK audit function.

Melbourne, Vic, Au

Paxus was a large IT company operating in several countries and had a general business product. Served as Project Leader with responsibility for analysis and development.

Developed software for the farm economics division.

Bsc, Computer Science & Operations Research

University Entrance, Physical Sciences