Richard A. Fortin, Cd Email & Phone Number

London, On, Ca

London, Canada Area

London, Canada Area

One of two senior managers who oversee and provides insight, direction and leadership for the recovery of major incidents in Canada; data center failures, multi-client major incidents and manage chronic accounts issues. In addition, develop, share best practices and deliver education for recovery management. Coaching is provided to internal and external teams globally at practitioner and executive level training. We mentor on recovery management through boot camps which could include real time incident management mentoring, facilitate outage reviews for complex recoveries. Anticipate and recommend actions for prevention across the Canadian portfolio of accounts. Provide direct status & reporting to Executives on the status of complex situations. Developed data analytics tools to analyze account trends, social media feeds to predict application end user issues and global metrics to manage North American accounts. Leader for quality, reporting, tools, analytics and client excellence programs for all Canadian accounts. Providing direction and leadership to global teams who provide data and analytics to manage accounts across all industries. Data is used to understand status, health and improve services. In addition I deliver a program to solicit feed back from our customers to obtain client feed back on satisfaction and areas for improvement.

London, Canada Area

The Delivery Project Executive (DPE) ensures client needs are satisfied by constructing partnerships between the Project Office, clients, vendors, and subcontractor organizations, and managing the implementation of these partnerships to ensure positive customer satisfaction.Build client satisfaction through formulation, development, implementation, and delivery of application, technical, and business solutions, responding to client requirements as specified in the contract. Work with the Project Office and delivery organization as a primary point of contact for client needs, requirements and expectations with regard to assigned IBM team operations.Provide account leadership to the midrange service delivery team and directs teams to develop program, project, product, and business strategies, implementing resulting solutions to meet contract deliverables.Responsible for contractual cost, schedule, and service or product deliverables from the Midrange Teams in Canada, India and Argentina. Coordinate IBM resources and client resources to deliver services and solutions to support the client organization.

London, Canada Area

Second in Command for SARM Canada, providing leadership for Compliance & Regulatory Program Management, Identity and Access, Infrastructure Protection, Security Operations Management lines. Led the transformation of Identity and Access Service line through Implementation of Global Delivery Framework and creation of standardized metrics and processes. Provided dedicated focus to Identity and Access Management in 2012 to transform service line and improve service execution.

Leading the Canadian Distributed Application Hosting and Database Management competencies, reporting to the US for business direction. Provided leadership to 9 managers and 260+ employees that provide services to over 100 accounts spanning multiple industries. Provided fiscal leadership to ensure all targets, financial challenges and personnel targets were delivered on time, responsible for an annual budget of $75 Million. As an Upline manager, my role was to find new possibilities that led to growth and improved results. Created a highly productive work climate through demonstrating our values and leadership competencies. Fostered effective talent across the organization ensuring that our staff were in the right roles where they could add value. Led the transformation of Application Hosting and Database Management Service line through Implementation of Global Delivery Framework and creation of standardized metrics and processes.

Leader of a team of fifty five senior technical employees who provide support to Financial Services, Insurance, Chemicals & petroleum, Automotive and Consumer Products sectors. The team manages 3500+ UNIX and Intel Servers. Responsibilities include leadership for team structure, client satisfaction, compliance (audit and processes), professional development, resources, a budget of 5.2 million and meeting cost challenges/goals for cost reduction and efficiency targets. Received higher than the national average scores and feed back through an annual anonymous manager’s survey.

Working for an insurance account to move distributed servers into an IBM data center. Responsible for Intel Servers and the methodology to move the customer’s data center from Halifax to Toronto. Combination of Windows 2000 and 2003 with servers that are SAN attached. Created test criteria, training and transition checklists for move activities.

London, Canada Area

The Cadet Organizations Administration and Training Service (COATS) primary role is the supervision, administration and training of cadets 12 to 18 years of age. Our mandate is to ensure the safety and welfare of cadets while developing in them the attributes of leadership and citizenship, promoting physical fitness and stimulating their interest in the sea, land and air activities of the CAF. I have held the following positions; Commanding Officer, Executive Officer, Training Officer. Staff training positions at summer training Centres.

Technical Supervisor for 27 effective team members who support 3 separate Novell environments with 69,000 objects, 215 Novell file servers, 84 Microsoft application servers, 6.9 terabytes of data, 13,000 users in 42 cities and 78 locations across Canada. Successfully completed the transition of new tools and processes as outlined in the out-sourcing agreement between IBM and TD Bank Financial Group.

Mississauga, On

Planned and integrated business grade DSL service with Rhythms Canada into Wisper’s Network. Rhythms Canada service partner provided layer 2 (ATM) support while Wisper Networks created and maintained layer 2 and 3 (ATM & TCP/IP) support. Wisper provided customer support for all services to 120 DSL and wireless customers.Co-developed and Beta tested I-Service products that consisted of virtual managed firewalls, VPN and security policies with the ability to offer managed anti-virus and content filtering to users attached to Wisper Wireless and Wisper DSL services. This was completed as a joint partnership with Nortel using the Shasta product and Wisper Networks

Toronto, Canada Area

Developed, planned and implemented a Fixed Wireless network (140 Square Kilometers) to offer customers lower cost high speed internet. Founded a new company WintraCom Corp., in Toronto Ontario. Created a business model that supported the sale of WintraCom and raised over 2.6 million in venture capital. WintraCom was purchased by Logicsys Inc (CDNX: LTI) for 10 million shares and 1 million options after 2 years of operation.

Esquimalt, Bc

Was responsible to operate, monitor and maintain the systems and drive machinery, auxiliary, additional and propulsion in ships. They inspect, test, maintain, repair, modify and pose hardware associated with mechanical systems on board.Part of the engineering department in marine engineering ship. Specifically, marine engineers monitor, operate and maintain the following equipment:high or low pressure boiler auxiliary and maingas turbine propulsion engines or dieselAdditional tours: fuel, lubricating oil, trees, main gearAuxiliary circuits: hot or cold fresh water, steam, air at high or low pressureelectrical, mechanical and hydraulic control circuits used in monitors, alarms and other marine equipmentEquipment air conditioning or refrigerationEvaporators and reverse osmosis déclinateursEquipment for directing the shipfilling circuits and transfer to water, fuels and lubricantsIn addition, I was responsible for reading and interpreting technical drawings and sketches, including drawings on fluid and pneumatic drawings, hydraulic, mechanical and electrical.Completed the following trainingShips Team Diver, Fleet Diving Unit, CFB Esquimalt, Victoria, BC.Naval Landing and Boarding Party, CFB Esquimalt, Victoria, BC.Marine Fire Fighter, CFB Esquimalt, Victoria, BC.Marine Engineer, CFB Esquimalt, Victoria, BC.Nuclear Biological Chemical Defense Training, CFB Esquimalt, Victoria, BC.Basic Training, CFB Cornwallis, NS

Computer Technician Management Program, Computers

Computer Technician Management Program. Studies included Novell, SCO UNIX, PC applications, support and installations in network.

Marine Engineer, Naval Architecture And Marine Engineering