Richard Franklin Email and Phone Number
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Richard Franklin personal email
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I am a lawyer turned Software Training Specialist with 20+ years of experience in launching and managing customer accounts in government and B2B arenas. While deftly teaching my customers using Adult Learning Techniques, I build relationships, uncover customer needs, and act as the internal voice of the customer. I am a quick learner as shown by my mastery of legal research, public records and identity fraud investigations, and law firm case management software. My primary focus is always on the customer experience to ensure customer satisfaction and drive retention and growth. #TrainingSpecialist #Onboarding #AccountManagement #CustomerSatisfaction #QuickLearner #SalesSupport #RelationshipManagement #VoiceoftheCustomer #Communicator #TechSavvy #Lawyer #TeamPlayer #LegalResearch #ProblemSolver #SubjectMatterExpert
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Ai Customer Success ManagerThomson ReutersMount Laurel, Nj, Us
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Chief Information Technology OfficerAbir Cohen Treyzon Salo, Llp May 2022 - Sep 2024Los Angeles, California, United StatesACTS Law is a medium-sized, civil trial practice law firm in Southern California focusing on personal injury, construction defect and property damage, and medical malpractice• Reconfigured and customized the firm’s case and document management software (SmartAdvocate)• Updated employee education plan, including creating new training materials and videos; onboarded all staff and conducted ad hoc trainings on new program features• Led the development of integrated case referral processes from outside firms to automate the creation of new cases within SmartAdvocate• Hired, trained and managed a team of 8 off-shore data entry specialists• Coordinated AI initiative to incorporate an external firm’s AI document review process into the firm’s document management system -
Customer Training SpecialistSmartadvocate Llc Sep 2020 - May 2022Port Washington, New York, United StatesSmartAdvocate sells comprehensive case management software, including document management, calendaring, and reporting features, specifically focused on the needs of attorneys and law firms. • Trained new and existing customers (end users and administrators) on all features of SmartAdvocate software through customized remote and on-site sessions• Revised online User Guide to incorporate 3 years’ worth of software upgrades• Hosted weekly online Q&A sessions -
Manager, Fraud Analysis – T&RLexisnexis Risk Solutions Dec 2017 - Jul 2019LexisNexis Risk Solutions is a global data and analytics company that provides data and technology services, analytics, predictive insights, and fraud prevention for a wide range of industries. • Managed a team of 4 fraud analysts supporting the $35 million Tax and Regulatory Government sales territory• Led development team to double the effectiveness of a main product resulting in a 10% increase in sales in the face of mounting competition -
Senior Fraud AnalystLexisnexis Risk Solutions Feb 2015 - Dec 2017• Supported sales team as Subject Matter Expert engaged in pre-sales demos, post-sales training/customer support/relationship building, and fraud analysis of customer data• Drove $900K sale by providing data analysis and customized, technical demonstration of fraud prevention solution for customer• Performed technical analysis and testing to develop a new fraud discovery solution, resulting in a $500K sale and opening a new market for sales• Identified tax refund fraud ring preventing over $750K in losses and leading to a criminal investigation by the customer
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Solutions ConsultantLexisnexis Risk & Information Analytics 2001 - Feb 2015• Engaged potential and existing state and local government agency customers through product demonstrations and training• Built customer relationships and identified additional areas of opportunities within accounts to help my sales team consistently meet and exceed sales goals• Executed onboarding initiative resulting in 100% state-wide product adoption by customer -
AttorneyHwang & Associates, P.C. Jan 1993 - Sep 2001Philadelphia, PaWorked as an attorney handling various civil matters focused primarily on litigation of commercial disputes.
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AttorneyRubin Quinn Moss & Patterson, Pc May 1989 - Oct 1992Philadelphia, PaWorked as an attorney in the Business Department, focusing on transportation law issues, including applications to and appearances before the Pennsylvania Public Utility Commission.
Richard Franklin Skills
Richard Franklin Education Details
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Doctor Of Law (J.D.) -
Magna Cum Laude
Frequently Asked Questions about Richard Franklin
What company does Richard Franklin work for?
Richard Franklin works for Thomson Reuters
What is Richard Franklin's role at the current company?
Richard Franklin's current role is AI Customer Success Manager.
What is Richard Franklin's email address?
Richard Franklin's email address is ri****@****ate.com
What is Richard Franklin's direct phone number?
Richard Franklin's direct phone number is +161724*****
What schools did Richard Franklin attend?
Richard Franklin attended University Of Pennsylvania Law School, Duke University.
What skills is Richard Franklin known for?
Richard Franklin has skills like Saas, Integration, Business Intelligence, Enterprise Software, Solution Selling, Sales Process, Account Management, Legal Research, Business Analysis, Lead Generation, Crm, Training.
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Richard Franklin
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Richard Franklin
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Richard Franklin
A Creative Problem-Solver And Storyteller Operating At The Intersection Of Strategy, Design, And Innovation.Denver Metropolitan Area2stickergiant.com, overtimeagency.com
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