Rich Krause Email & Phone Number

Mumbai, Maharashtra, In

Long Beach, California, Us

• Responsible for the support and maintenance of all end user technology to include laptops, desktops and tablets for 300+ local and remote staff.• Responsible for imaging of all local assets using Altiris Management solution.• Provide phone support and remote assistance for work at home staff.• Responsible for the upkeep of 4 training centers. • Responsible for the asset management of local IT assets.• Assist in local support for network assets.

Milwaukee, Wi, Us

• Responsible for the service and upkeep of all end user technology to include pc desktop, laptops, tablets, printers and other assorted devices.• Provided phone support to staff faculty and students for office products, email, proprietary software and general connectivity issues.• Configured and managed the Altiris Management solution.• Configured and managed the Microsoft System Center 2012 management system.• Setup and maintained WSUS server.• Created and distributed Windows XP and Windows 7 operating system images along with supporting software packages such as MS Office 2007 and 2010. • Trained support staff in the use of computer management systems.• Managed the print management solution.• Monitored the antivirus solution. • Primary contact for virus remediation. • Assisted in acquisition and deployment of new computer and printer hardware.• Assisted in annual inventory of assets.

Milwaukee, Wi, Us

• Responsible for the service and upkeep of all end user technology to include pc desktop, laptops, tablets, printers and other assorted devices.• Provided phone support to staff faculty and students for office products, email and general connectivity issues.• Configured and managed the Microsoft System Center 2012 management system for the university.• Assisted in acquisition and deployment of new computer and printer hardware for the University.• Assisted in annual inventory of assets.

Brookfield, Wi, Us

• Responsible for the service and repair of all customer laptop computers. Also issued reports to customers concerning ongoing service issues.• Preformed repair and maintenance on all customers laser printers• Assisted in Bi-annual deployment of laptops at UW Stout. Also was responsible for service and maintenance of same laptops.

• Responsible for the service and maintenance of all point of sale equipment. Also issued reports to customers concerning ongoing service issues and filled out service tracking log.• Preformed repair and maintenance services on all customers network laser printers.• Responsible for personal inventory of repair parts. In addition responsible for quarterly parts usage reports. Preformed shipping of used and defective parts to rework centers.