Richard Aleman Email & Phone Number

Rockville, Maryland, United States

- Facilitated retail sales of cellular phones and cable services to the general public- Created additional sales opportunities through creative marketing campaignsLearning and Developing new telecommunications products and services- Observing the sales teams selling process, teaching best practices and ensuring delivery of top-tier customer service- Seeking additional sales through creative marketing and community outreachDeveloping and monitoring action plans for the accomplishment of daily/month sales goals- Facilitate new hire sales training program and ensuring that are required modules are completed- Pre-screening of job applicants and conducting all interviews- Hiring of new employees with approval from the District Sales Manager- Manage shift scheduling

The Washington Metropolitan Area (Multiple Clients)

- Record financial transactions and maintain payroll timesheets using multiple versions of QuickBooks for multiple clients. - Enter Accounts Payable in QuickBooks-- approximately 30-50 bills per week -- make sure all bills are correct. Call any vendor with any discrepancies on the bills.- Process weekly accounts payable for both clients, including printing payroll checks. - Oversee reconciliation of financial activity, including bank and credit card statement.- Increase operating efficiency, accuracy, work flow and communication for both clients through organizational systems and QuickBooks proficiency. - Evaluate profit margins and cash flow to maintain awareness of the financial status of the business. - Manage customer accounts including creating proposals, contracts, and invoices. - Work with accountant to create financial reports for client and CPA.

11800 Tech Rd

- Primary point of contact for selling and problem solving pertaining to excessive charges, technical issues, billing, and contract renewals. - Opened each call with an effective and enthusiastic greeting. - Engaged each customer by first building rapport and identifying their needs. - Probed for information by asking both open and closed ended questions. - Provided customers with the features and benefits of the service and educated them on the complete value.- Overcame customer objections by sharing experiences and asking questions which kept the conversation going in a positive direction. - Successfully took ownership of each interaction and provided every customer with a memorable experience. - Successfully closed 78% of my sales.- Helpful experience of listing to my own sales interactions, which in turn improved my sales techniques.

Tampa, Fl

- Directed 6 associates and helped them improve their rapport on the phone. - Hired and trained representatives on handling customer interactions.- Encouraged each representative by offering them incentives and sharing experiences on the phone with one another. - Motivated the sales team by maintaining a great culture and providing them with competitive goals and benchmarks.- Reviewed weekly sales metrics and performed quality assurance through one on one coaching. - Specialized in the formation of a fully integrated training manual which included valuable sales scripts.- Optimized performance of sales team by offering them different sales techniques and ways of overcoming objections. - Installed recording software to assist with coaching- Improved sales team performance by reviewing their calls and offering them feedback. - Developed weekly goals and measured the sales teams performance. - Accomplished many of my set goals and assisted upper management with forecasting.

4900 Nicholson Court Kensington, Md 20895-1076

- Directed 6-9 representatives daily to achieve call center operations.- Provided leadership and development to associates by sharing my experience.- Monitored call center associate and provided feedback from reviewing their interactions. - Assisted with scheduling and coordinating shift coverage.- Set-up and updated orders for customers including dispatching as needed. - Established a first-class relationship with my fellow associates. - Tracked and reported metrics to upper management. - Primary point of contact concerning difficult calls and complaints. - Strictly enforced company policies and procedures of cab drivers.- Maintained a quality customer service and instilled the same drive for quality into my staff.

- Assisted in the development of a large shopping center, Westfield Mall.- Provided administrative services to their construction contractors and architects.- Maintained contracts in order through strong organizational skills and file management. - Utilized computer system to produce Microsoft Office documents. - Performed basic accounting by retrieving data and analyzing information for upcoming audit. - Provided secretarial service to contractors via telephone, fax and e-mail.

Part-Time Studies, Business Management

Part-Time Student

Part-Time Student, General Studies

High School Diploma, High School/Secondary Diplomas And Certificates