Richard Matthews Email & Phone Number

London, Gb

Victoria, London, Gb

Victoria, London, Gb

London, Gb

London, Gb

I run IT services for 74,000+ MoJ employees, including all public prisons, courts, tribunals, national probation services, Legal Aid Agency, the Office of the Public Guardian, and all other MoJ agencies.To do this I manage Core IT services, that includes the desktops/laptops, mobiles, tablets, WAN/LAN/WiFi networks, identity & access management, workplace productivity tools (O365/G-suite), print/fax/scan (including bulk print) and all other elements that make up MoJ's core infrastructure. I manage a £200m+ budget for the full lifecycle of technology services, including managing relevant third party contracts and licences and drive initiatives to lower the cost of delivery and increase the quality of services in line with MoJ insourcing strategy and own our largest outsourced supplier service contracts.My role is to keep our core IT services secure and resilient to ensure the robustness of a number of live environments across a complex and varied technology estate and, providing 1st and 2nd line support and core operations to facilitate IT Service Management services (ITSM).I take ownership of on-going transformation across technology services to a service based model of delivery, including vision setting and leadership,process, governance and organisational change and significant culture and behavioural change across the function.I directly manage staff, contractors (over 200 FTE) and multiple third party contracts. I ensure correct deployment of people to meet agreed service levels within budget. I have responsibility for the drive toprofessionalism by supporting heads of profession as they raise standards within their community and across the team as a whole.Recent successes include the completion of the MoJ FITS/TTP Programme that delivered a refreshed end user IT service to 38,000 users (Windows 10/Office365) and the upgrades to key Prison infrastructure to support ongoing reform.

This is the complete Infrastructure overhaul of the aged legacy environment and involves the replacement of End User Devices, Networks (WAN/LAN, Voice and Video), Print (Managed and Bulk) and all elements of Live Service and Service Integration. This is across the whole of the MoJ landscape including the Courts, Prisons, Probation Trusts and HQ and impacts over 100,000 users. The Programme has moved away from the traditional outsource System Integration model to a tower based specialist model that uses specialist suppliers to deliver core elements of the infrastructure.Since taking over the Programme I have established a focus on user needs and transforming Justice through the enablement of the Digitisation of Justice via new technology. This has been challenging and I have had to deal with significant internal and external pressures to achieve the goal of starting to upgrade the old Technology in late 2016 with the aim of completing the rollout by the end of April 2018. Notable Achievements• I reset the Programme to start delivering and we have delivered new devices and new networks and brought the delivery back on track. User feedback has been incredibly positive.• Baselined the finances and plans with the MoJ Executive Committee, Treasury and Cabinet Office.• Reset and Re-established the Leadership and Management of the Programme by adding experienced staff and specialist resources

I am responsible for all aspects of MoJ’s technology infrastructure operations providing a secure, compliant, robust, reliable, scalable and efficient infrastructure and direct infrastructure support strategy and operations. A key part of this role is to deliver the technology required to support the provision of cutting edge Digital by Default services for the public and internal users to create a digitally-focused and agile organisation. I define long-term strategic goals to ensure that the technology supporting all digital services is designed, iteratively improved and exploited to support the GDS aim of Government as a Platform. I collaborate across organisational boundaries to support the vision of a unified experience for users of the justice system.From how Technology receives demand for services, to how it prioritises, shares and allocates resources, I make sure that the portfolios are able to embrace the opportunities provided by advancing technologies and allow MoJ Digital & Technology to deliver exceptional offerings to its customers and drive further savings and efficiencies. I lead the development of MoJ Digital & Technology’s live service strategy, being responsible for delivering and continually improving live services to MoJ Business Units and CJS partners. I play a leading role in shaping the future IT supply strategy and the subsequent procurement of all our major outsourced services.I am accountable for the delivery of efficient ICT services to all MoJ customer groups and across CJS, ensuring that these services meet operational and commercial requirements. I continually improve services while delivering savings through operational and commercial means. I also perform the role of intelligent customer in relation to Technology suppliers and develop and implement a Service Management strategy to modernise MoJ infrastructure, within the framework and standards set by the Chief Digital Information Officer.

I am responsible and accountable for the strategic interface between MoJ Technology and MoJ business units for the purpose of business/IT strategy development, solution discovery, project and programme management, risk management and relationship management. I am responsible for communicating decisions, priorities and relevant project information to appropriate levels of stakeholders regarding business unit requests, projects and initiatives. My role is to pro actively share knowledge of technology risks and opportunities to improve efficiency and effectiveness of business units. I focus on strategic initiatives and plans, proactive, anticipatory and driving in nature to provide significant value to business units. I facilitate the planning and execution of business changes through the use of technology and provide a lead role in enabling the business to achieve their objectives through the effective use of technology.I embrace innovation to identify changes and trends in computer and systems technology and interpreting their meaning to senior stakeholders. My goal is to participates in overall business planning, bringing a current knowledge and future vision of technology and systems as related to the organisation's goals. Determining long-term organisation-wide information needs and develops overall strategy for information needs, systems development and hardware acquisition, and integration.

I provide demonstrable experience, track record and passion for improving the track record of IT delivery, and a solid understanding of the benefits on offer from redesigning IS processes, strengthening organisational capabilities and implementing support tools I have:- Understanding of industry-wide Practices, Prince2 and ITIL v2 & 3 - Experience of delivering corresponding change programmes - Ability to lead the development of client relationship during sales and delivery - Experience of consulting-led and relationship-led selling - A background proven track record in technology delivery - application development and maintenance - Experience of transforming an IT organisation by exploiting leading Practices in IS methods, processes & tools- Experience of building peer to peer relationships with the CIO and IS leadership teams - Strong communication and presentation skills

I was responsible for managing a Team of Service Delivery Managers, Architects and Support Staff in a worldwide 24 x 7 Support Service. I was a Member of the Senior IT Management Team which reported directly to the CEO.Key Achievements • Implementing ITIL across the IT and business Organisation• Monitoring and Maintaining all SLA’s • Implementation of ITIL tools for Incident, Problem and Change Management • Maintaining very high levels of Availability and Support in a 24 x 7 environment• Managing Change Management Process• Service Delivery Management for Mainframe and Intel based global applications which are hosted by Logica • Managing the IT Services Budget and Cost levels • Development of IT Strategy and long term goals• Responsible for Business Case for relevant IT Projects• Maintaining very high levels of Availability and Support in a 24 x 7 environment• Management of Global WAN as provided by Cable and Wireless• Monitoring and Maintaining all SLA’s • Management of all key external suppliers.• Negotiating and Managing IT Service Contracts • Directing Purchasing for all worldwide Markets (Hardware, Software and Services)• Management of Internal and External Security Risks and PCI Compliance• Developing and enhancing IT Services to reach year on year improvements in support levels and using key methodologies such as ITIL and Prince2 to provide standardised process.

Hannover, Lower Saxony, De

Service Management of the day-to-day outsourcing contract with IBM UK Ltd. This included Service Management, daily Service reviews, project scheduling, work prioritisation and project management (i.e. Set up new Call Centre in Glasgow with 350 users). Developing the supplier relationship between Thomson Holidays Limited and its external IT suppliers. Evaluating performance to ensure targets are met.Development and establishment of a support desk for all overseas resort offices (4 staff looking after 50 locations employing 350 positions). This team won an Outstanding Achievement Award for 2000 & 2001.Managing IT Procurement (with year on year reduced spend). Success of this led to Procurement responsibilities on behalf of other group members such as Britannia and Lunn Poly. Introduced new working practices around Procurement and Supplier management.

Johannesburg, Gauteng, Za

Onsite project management at customer locations. These included Nissan UK Limited, London Electricity and Chris Ingram Associates.Management of a UK wide PC rollout using engineering support to install new technology and train all the Nissan garages (500 locations)Successfully reorganised and established Administrative Support Centre for all IT purchasing within London Electricity.Delivered focused induction training course for new software system for 350 employees (Chris Ingram Associates)

Armonk, New York, Ny, Us

Managing the relationship with IBM’s large resellers in the Midlands and East Anglia in the Server market for the Customer Services function.Negotiating contractsInterfacing with suppliers on a day to day basisAllocating and managing IBM resources to fulfil target commitments

Ba, History (Modern And Classical)

Major Projects Leadership Academy

Oxford Cyber Security For Business Leaders Programme, Cyber/Computer Forensics And Counterterrorism