IT Manager for Oakland-based nonprofit philanthropic foundation with office in Boston- Establish in-house IT Department, set up and staff Zendesk service desk, reduce response time, increase quality of service. Supporting Windows 10, Mac OSX, iOS, Windows Server, VMware, Cisco Meraki, Office 365, SharePoint Online- Develop and implement IT security enhancement project, introduce KnowBe4 security awareness training, Okta single sign on- Analyze historical spending and projected future needs to develop department budget- Increase conferencing and AV capabilities with Zoom Room technology- Negotiate hardware, software, IT equipment purchases and contracts with IT vendors

IT and Business Consultant for small to midsize businesses.

Global IT Director for nonprofit organization with offices in San Francisco, New York, Paris, Copenhagen, Guangzhou, Shanghai, Tokyo and Hong Kong.- Creating long term IT vision, developing strategy, policy and governance.- Developing and managing annual global IT budgets.- Managing global Zendesk service desk to quickly and efficiently resolve assistance requests from system users worldwide. Reduced response times by up to 75%. Supporting Windows 10, Windows 8.1, Mac OSX, iOS, Android, Windows Server, VMware, Cisco Meraki, SonicWALL, Office 365, SharePoint, Salesforce.- Managed global migration from Exchange and SharePoint Server to Office 365 and SharePoint Online.- Securing networks with Cisco Meraki firewalls, Barracuda Email Security, Office 365 DLP policies and KnowBe4 security awareness training / testing.- Negotiating hardware, software, IT equipment purchases and contract with local vendors for opening of new offices, and ongoing IT support of global offices.- Partnering with Finance and Operations to manage software projects integrating data in Microsoft Dynamics, SalesForce, Intacct, Microsoft SharePoint Online.- Directing and mentoring all internal IT staff, managing external vendors and contractors on multiple software and infrastructure upgrade projects. - Reviewing all IT and Telecom contracts, negotiating with vendors, reduced costs up to 30% on major contracts.

Directed all aspects of IT and business operations for North American based Adventure Travel company.- Networking / Communications: Connected 5 offices in USA and Canada via MPLS. Designed and maintained network to prioritize VOIP and Data traffic, migrated all locations to Digium Switchvox Asterisk VOIP phone system.- Technology Standardization: Migrated multiple business locations to Google G Suite, upgraded hardware to common platform. BPM and workflow redesign for maximum efficiency. Standardized software across 5 office locations.- Migrated data from multiple legacy systems to a centralized, cloud-based CRM / ERP solution.- Staff and Vendor Management: Managed developers, designers and programmers on multiple IT projects.- Websites: Design, Maintenance and Management of eCommerce websites with multiple vendor XML inventory data feeds.- Helpdesk: Set up and managed Spiceworks helpdesk to resolve assistance requests from staff and website visitors throughout the USA and Canada.- Social Media Strategy: Created and implemented strategy to leverage social media, especially Facebook.- Newsletters: Managed design and distribution of email newsletters. List management.- Intranet: Redesigned, built and managed corporate Intranet

- Rapid development of eCommerce websites: Project managed rapid development and deployment of up to 12 eCommerce enabled travel websites annually utilizing Microsoft SQL Server and IIS.- Restructured IT department: Reduced budget by 30% and improved efficiency of department.- Disaster Recovery and Business Continuity: Co-located all servers, designed and implemented server redundancy and failover plans.

- Fully responsible for day to day management of busy adventure travel company, with staff of 26.- Budgeting and accounting.- Website design: Managed design and development of websites.- Marketing: Designed and created website, catalogs, print and email newsletters- Promotions: Featured speaker / presenter at Travel Shows, gave radio and TV interviews.- CRM design and development: Developed custom DB applications to enhance and manage client

- Led 2 to 7-week photographic wildlife safaris in East and Southern Africa- Led 4 and 5-month Transcontinental Africa Expeditions traversing the Sahara, Congo, East and Southern Africa- Negotiated issue of permits / visas with embassy officials / border guards- Supervised assistant leaders / camp staff- Maintained 4WD expedition vehicle in remote desert and jungle conditions- Re-routed trips as needed due to political turmoil, bush fires, road closings etc.- Consistently brought trips in on time, within budget- Provided 24/7 customer service- Ensured clients had trip of a lifetime!