Richard Mccue Email & Phone Number

Arlington, Texas

Conduct business analysis, project assessment and feasibility determination for new initiatives. Strategize project scoping and develop specification documents to clearly communicate the project objectives and IT deliverables. Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements. Develop workflows, test and implement software applications to support business functions.Analyze software releases, updates and patches for… Show more Conduct business analysis, project assessment and feasibility determination for new initiatives. Strategize project scoping and develop specification documents to clearly communicate the project objectives and IT deliverables. Gather customer requirements to provide innovative solutions and recommend system, product and process enhancements. Develop workflows, test and implement software applications to support business functions.Analyze software releases, updates and patches for relevance and functionality. Develop and execute test plans for verification and acceptance. Research, document and present findings to IT management and vendors. Design and execute implementation plans in accordance with SDLC and audit specifications working closely with internal business units to facilitate project completion.Act as customer liaison for IT department to support business functions in municipal government.Lead solution development efforts that best address customer needs, coordinating the involvement of all departmental SME’s and vendors, and ensuring the stated project/request objectives are accomplished.Develop and execute scheduled maintenance activities, monitor infrastructure stability and application(s) performance ensuring optimum availability and customer satisfaction.Own customer reported software errors, investigate, assess and recommend viable solution(s), then manage internal and external resources in the implementation of recommended solution.Maintain vendor supplied training materials and develop enhanced business specific documentation for reference and application maintenance. Consult with application owner(s) and vendors to update documentation relevant to new application functionality. Show less

Dallas, Texas

Liaised with departmental and senior management to determine information needs. Develop, test and implement custom production and ad-hoc repots to support strategic planning, forecasting and business management. Provide hands on technical support on AIX, Sybase and ancillary external system interfaces utilizing system tools and monitors. Provide analytical and technical support for in house and vendor application software. Created and implemented departmental change management procedures for… Show more Liaised with departmental and senior management to determine information needs. Develop, test and implement custom production and ad-hoc repots to support strategic planning, forecasting and business management. Provide hands on technical support on AIX, Sybase and ancillary external system interfaces utilizing system tools and monitors. Provide analytical and technical support for in house and vendor application software. Created and implemented departmental change management procedures for Sarbanes Oxley compliance. Analyze application system requirements; develop technical specifications, conversion plans and balancing procedures. Develop, test and execute programs to export legacy data ensuring complete and accurate conversion of a 300 gigabyte database Show less

Dallas/Fort Worth Area

Managed IT Operations for a multi-location fiberglass manufacturing company. Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand. Produced and spear-headed numerous reporting information systems to increase senior and departmental management awareness. Met with senior and departmental management to analyze sales initiatives and develop IT related solutions.

San Antonio, Texas Area

Developed and managed numerous IT projects in support of core business initiatives. Provided functional assistance to clients regarding the use and maintenance of application software. Reviewed and recommended process improvements in departmental workflows to maximize application software efficiencies. Troubleshoot, repaired, replaced, and installed PC hardware and software equipment / programs. Designed, tested, and implemented "Discovery Recovery" plans. Planned and executed IT… Show more Developed and managed numerous IT projects in support of core business initiatives. Provided functional assistance to clients regarding the use and maintenance of application software. Reviewed and recommended process improvements in departmental workflows to maximize application software efficiencies. Troubleshoot, repaired, replaced, and installed PC hardware and software equipment / programs. Designed, tested, and implemented "Discovery Recovery" plans. Planned and executed IT operations procedural audits including analysis and documentation of existing business practices. Develop and present proposed operational process improvements. Show less

San Antonio, Texas Area

Managed IT Services for largest medical clinic in the San Antonio area. Responsible for all aspects of the IT department including satellite operations. Actively directed technology initiatives including all hardware and software development, QA, and maintenance. Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals. Planned, coordinated, and implemented security measures for information… Show more Managed IT Services for largest medical clinic in the San Antonio area. Responsible for all aspects of the IT department including satellite operations. Actively directed technology initiatives including all hardware and software development, QA, and maintenance. Coordinated work of employees and outside contractors to meet deadlines, budgets, and client demand. Provided situational leadership to motivate individuals. Planned, coordinated, and implemented security measures for information systems to regulate access on computer data files and prevent unauthorized modifications, destruction or disclosure of information. Directed numerous hardware / software conversions within specified deadlines and budget constraints. Created and applied an effective training program to increase staff awareness on handling daily procedures and maintaining excellent customer relations. Consolidated IT functions, which increasingly produced efficiency and annual cost savings. Show less

San Antonio, Texas Area

Managed daily operations while maintaining integrity of IBM mainframe systems 370/158, 370/145, and 370/138. Supervised all production, scheduling and security concerns. Provided support for multiple business software applications and processes.