Richard Anthony Email & Phone Number

Chapel Hill, Nc, Us

Göteborg, Se

• Provide direct assistance to end users or through line of business teams• Execute declarative configuration as needed to deliver product solutions, including object creation, assignment rules, and approval processes• Manage Salesforce security including roles, profiles, sharing rules, permission sets and groups• Manage data loads to populate and maintain key business data• Investigate and resolve technical application issues • Build and maintain multiple solutions within the Salesforce Sales Cloud, Service Cloud, and Commerce Cloud

Morrisville, Nc, Us

• Lead agile sprints to implement experiences in Sales Cloud, Service Cloud, Marketing Cloud, Sites and Communities • Act as team subject matter expert in custom objects, page layouts, formula fields, workflow rules, validation rules, process builder, Apex, and flows • Managed user access, roles, profiles, and permission sets to assure appropriate data access• Led migration from Classic to Lightning environment, ensuring a consistent user experience, a cohesive UI design, and appropriate security controls • Partnered with business team to analyze and deploy apps including Jitter Bit, CPQ, 6Sense, CaptivateIQ, SalesNavigator, FieldPro, OwnBackup, and Zoominfo

• Collaborated with end-users, including Sales, Marketing, Sales Operations, Sales Development, and IT• Designed and implemented Salesforce solutions using standard configuration and established configuration best practices• Built custom objects, page layouts, formula fields, workflow rules, validation rules, processes, Apex code and flows • Developed and delivered training to end users • Generated ad hoc reports and dashboards using Salesforce Reports, Dashboards and custom development

• Led Salesforce administration and development, including managing all user accounts, custom profiles, permission sets, page layouts, workflows, custom objects, and interfaces • Built web service to integrate internal company document control system with Salesforce • Architected, built, and supported internal and customer-facing applications with JavaScript, JQuery, and C# for government compliance, security, sales quotes, employee onboarding, and quality management • Defined new responsive platform to improve webpage load time and increased SEO performance for $12M sales channel • Oversaw website traffic using Google Analytics, SEMRush, and Alexa, including shopping cart abandonment and marketing campaign performance

Deerfield, Il, Us

• Led Implementation, Systems Health and Technical Support teams for 24x7 AIX environments• Architected new infrastructure to optimize performance and meet SLAs for response time and availability• Designed and implemented production security lock down procedures• Conducted annual disaster recovery tests• Managed resolution of emergency down time events by coordinating teams of DBAs, system administrators, networking administrators and development managers

Deerfield, Il, Us

• Managed team responsible for performing code migrations and change implementations, while partnering with business and IT to evaluate impacts • Led compliance efforts for SAS70 and SOX • Led key projects: claim extracts to data warehouse, voluntary data sharing agreements, and enrollment process enhancements • Developed performance tuning, monitoring and application configuration scripts

Dekalb, Il, Us

• Managed technical roadmap, clinic IT budget, HIPPA/privacy compliance and vendor pricing negotiations • Managed and acted as primary developer on new technology implementations and upgrades: Electronic Medical Record System (EMR), Laboratory Information System (LIS) & Inventory Control System, Online prescription site, health education, and marketing • Initiated effort to implement ITIL concepts, including incident, problem, and change management • Managed technical support team for the ambulatory health care facility, including database administration, network administration, desktop support, and customer support

Masters, Information Systems

Bachelors, Marketing

Education record