Richard Gomes Email and Phone Number
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Dynamic, creative and solutions-driven leader with a proven track record of success in orchestrating and implementing robust communication strategies to inform, engage and inspire employees to achieve impactful results.Visionary communications leader with 20+ years of experience in creating engaging, informative and compelling content for various internal communication channels, including newsletters, intranet, leadership letters, presentations, all-employee meetings and store leadership conferences. An award-winning strategist with specialized expertise in collaborating with senior management to translate organizational priorities into communication plans. Proven capabilities in enhancing internal communication channels, optimizing content delivery and building cohesive teams to deliver impactful results. Skilled in strategic planning, change management communication and crisis communication.An engaging and transformational executive with strong leadership abilities and a commitment to drive continuous improvement; able to take information and insight to build a compelling narrative. Skilled in translating nuanced, complex concepts into broadly digestible content. Adept at providing guidance and support to executive management for internal and external meetings, presentations, panels and events. Proficient in using various communication tools and platforms, including intranet and collaboration software.AREAS OF EXPERTISEStrategic Planning & Implementation • Social & Emotional Intelligence • Project & Program ManagementEvent Management • Communications Material Development • Team Building & Leadership • Creativity & Brainstorming • Cross-functional Collaboration • Change Communication • Stakeholder Relationship • Process Improvement Initiatives Career Highlights• Directed the creation of tailored Retail Communication Intranet Portals for the U.S., Canada, Mexico and Brazil, resulting in enhanced internal communications and operational coherence across diverse markets.• Designed and implemented the Event Strategy Program for the Field Leadership Conference, resulting in year-over-year improvements in attendee experience and overall conference quality, as evidenced by enhanced survey metrics. • Launched a global service proposition training program across 2.7K Owned & Operated and Franchise locations, impacting 20K employees.
Blue Shield Of California
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Corporate Communications Specialist, Principal, OperationsBlue Shield Of CaliforniaSan Francisco, Ca, Us
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Sr. Director Of Dtc Communications, Customer Experience & TrainingLevi Strauss & Co. Nov 2009 - Jan 2023San Francisco, California, UsLed Direct-to-Consumer (DTC) Communications, Customer Service and Training functions, including all program development, P&L oversight, BPO management, content development, strategic messaging and senior executive presentations. Audience of more than 4,000 employees across the United States and Canada. Responsibilities included strategic messaging, process improvement, sales meetings/conferences, speechwriting, employee engagement, leadership training and program development. Supervised team of nine and oversaw budget of approximately $5M. Previous positions held include Manager, Retail Communications; Senior Manager, Retail Communications; Director, Retail Communications and Training; and Sr. Director, Retail Communications, Operations & Training. - Led strategic development for retail communications, customer service and training programs, including gap analyses and process efficiencies- Developed executive presentations, including speeches, weekly business updates, key messages and talking points; audience included both store and headquarters employees - Directed all aspects of sales conferences/meetings, including logistics, videos, content development and budget - Supervised retail training initiatives including product knowledge, leadership development, operational programs and service training- Created overarching rewards and recognition strategy, including sales-driving and peer-based leadership programs- Orchestrated all COVID-19 communication and processes for all store employees, including talking points, safety protocol and health metric reporting- Spearheaded communications strategy for key business initiatives, including organizational re-structuring of the business and major product launches- Directed creation of three different Retail Communication Intranet Portals for in the U.S., Canada, Mexico and Brazil- Served as Board Member for the company’s Red Tab Foundation, an internal non-profit organization to aid employees in need -
Senior Manager, CommunicationsThe Disney Store Jan 2008 - Oct 2009Orlando, Fl, UsManaged Internal Communications function; all content development, strategic messaging and senior executive presentations. Audience of more than 9,000 employees across North America. Responsibilities included all newsletter content, brand meetings, speechwriting, operational execution and franchise/product knowledge. Supervised one direct report and oversaw budget of approximately $200K. Previously Manager, Retail Communications. - Revamped entire communications function to ensure accountability, timeliness and accuracy- Streamlined communications process and reduced amount of daily field communications by approximately 60%- Created two newsletters for separate field audiences (one based on brand positioning and recognition and the other based on business acumen); newsletter content/quality received an 8.5 out of 10 rating from constituents- Developed brand meeting strategy to ensure consistent messaging throughout the year- Facilitated workshops in presentation and writing skills -
Communications ManagerGap Inc. - Old Navy Dec 2004 - Sep 2007San Francisco, Ca, UsManaged employee engagement and brand meeting strategies, as well as all operational communication. Audience of more than 40,000 employees. Responsibilities included all meeting content development, event logistics, senior executive presentations, recognition program administration, brand messaging/positioning and newsletter content. Oversaw budget of approximately $4M. Other positions held include Communications Specialist. - Managed Old Navy’s largest annual conference with 1,600 attendees; content development, event logistics and executive speech preparation; meeting received a 4 out of 5 rating from all participants- Created and administered Recognition program for more than 40,000 field employees- Launched peer-based Recognition program specific to District Managers (more than 100 individuals) - Developed Loss Prevention Awareness program which included development of quizzes, interactive exercises and situational analysis; primary audience was Associate population- Oversaw launch of new Portal and managed overall content development/process -
Senior Account ExecutiveCohn & Wolfe Apr 2004 - Dec 2004New York, Ny, UsSupervised media relations for Taco Bell and Epson America accounts. Responsibilities included national/local media relations, buzz marketing, third-party promotional partnership programs and drafting of press releases, pitch letters and strategic message points. Key accomplishments include: - Developed Taco Bell/Major League Baseball promotion, resulting in more than 1,000 media placements and totaling more than 614 million gross media impressions- Managed award-winning national media relations program for Epson America’s PictureMate photo printer, generating more than 2,400 media placements and totaling more than 1.85 billion gross media impressions- Secured several industry awards such as the 2005 Silver Anvil for outstanding program in the “Consumer Products – Technology” category and the 2005 Bronze Anvil in the “Media Relations” category -
Account ExecutiveKetchum May 2000 - Apr 2004New York City, New York, UsSupervised media relations for Cingular Wireless, Waterpik Technologies and Mattel as well as community relations program for Shell Oil. Responsibilities included national/local media relations, executive visibility, media training, crisis communications and drafting of press releases, matte releases and fact sheets. Oversaw budgets of up to $250K.Key accomplishments include: - Secured coverage in outlets such as Parade Magazine and TV Guide as well as numerous print and broadcast outlets- Provided crisis communications strategy and support for Bridgestone/Firestone, Reliant Energy (California Energy Crisis), Shell Oil, Cingular Wireless and Hyundai Motor America- Served as Cingular Wireless spokesperson for media interviews and proactive media outreach
Richard Gomes Skills
Richard Gomes Education Details
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Usc Annenberg School For Communication And JournalismPublic Relations (Magna Cum Laude)
Frequently Asked Questions about Richard Gomes
What company does Richard Gomes work for?
Richard Gomes works for Blue Shield Of California
What is Richard Gomes's role at the current company?
Richard Gomes's current role is Corporate Communications Specialist, Principal, Operations.
What is Richard Gomes's email address?
Richard Gomes's email address is rg****@****evi.com
What is Richard Gomes's direct phone number?
Richard Gomes's direct phone number is +132335*****
What schools did Richard Gomes attend?
Richard Gomes attended Usc Annenberg School For Communication And Journalism.
What are some of Richard Gomes's interests?
Richard Gomes has interest in Collecting Antiques, Exercise, Sweepstakes, Home Improvement, Reading, Sports, The Arts, Home Decoration, Health, Photograph.
What skills is Richard Gomes known for?
Richard Gomes has skills like Strategic Communications, Internal Communications, Strategy, Event Management, Speech Writing, Event Planning, Crisis Communications, Corporate Communications, Training, Retail, Project Management, Content Development.
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