Richard Rivera Email and Phone Number
Richard Rivera work email
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Richard Rivera personal email
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As the Sr. Director of Operational Readiness at Charter Communications, I have over six years of experience in data and analytics, where I collaborate closely with senior leaders to establish strategy and vision for the organization. I hold a master's degree in business intelligence and have skills in customer relationship management, analytical skills, and presentations.I leverage my expertise in data modeling, reporting, and dashboard design to analyze impacts and enhancements to commission plans, incentive structures, and strategy that lead to increased sales performance. I also thrive in a fast-paced ad-hoc environment and deliver timely and accurate analysis. I have been awarded the Top Director Award in Residential Direct Sales for 2020 for my contributions. I am passionate about using data and analytics to enable, facilitate, and empower the team and the organization to achieve their goals and mission. I bring diverse perspectives and experiences to the table and value collaboration, innovation, and excellence.
Charter Communications
View- Website:
- charter.com
- Employees:
- 33307
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Vice President Of Sales OperationsCharter CommunicationsNew York, Ny, Us
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Sr Director Of Operational ReadinessCharter Communications Sep 2022 - PresentStamford, Connecticut, Us
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Sr. Director Data & AnalyticsCharter Communications Feb 2022 - Sep 2022Stamford, Connecticut, Us
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Director Of AnalyticsCharter Communications Sep 2019 - Mar 2022Stamford, Connecticut, Us• Collaborated closely with Residential Direct Sales senior leaders to establish strategy and vision• Created strategy & performance PowerPoints, including the monthly CEO presentation• Design and maintain core KPI reporting and ranking dashboards• Developed data models to analyze impacts and enhancements to commission plans, incentive structures, and strategy that led to increased sales performance• Thrived in a fast pace Ad-Hoc environment and delivered timely and accurate analysis• Integrated Teradata into our SQL server to provide valuable granular details• Awarded Top Director Award in Residential Direct Sales for 2020
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Sr. Manager Reporting & AnalyticsCharter Communications Mar 2018 - Sep 2019Stamford, Connecticut, Us• Migrated labor-intensive reporting to automation through the use of SQL Server & Tableau• Trained and developed sales analysts that led to increased productivity and accuracy
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Machine Learning CertificateEcornell Jun 2024 - Sep 2024Ithaca, Ny, UsCoursesProblem-Solving with Machine LearningEstimating Probability DistributionsLearning with Linear ClassifiersDecision Trees and Model SelectionDebugging and Improving Machine Learning ModelsLearning with Kernel MachinesDeep Learning and Neural Networks -
Manager, Sales Operations And AnalyticsTime Warner Cable Mar 2016 - Mar 2018Stamford, Ct, Us• Created unique productivity metrics that were adopted in nationwide reporting that led to increased field sales performance• Leveraged databases from 3 legacy companies in a post-merger environment to provide analytical insights on sales performance, behavior, and strategy for turf assignment -
Lead Sales AnalystTime Warner Cable Jun 2015 - Mar 2016Stamford, Ct, Us• Assisted the VP of Retail Sales in analyzing sales & expenses• Created a customer retention incentive program that led to a $400k improvement in monthly recurring revenue in the NYC market for Q1 2016 over the prior year. • 2015 Winner's Circle Recipient for outstanding performance
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Retail Sales AnalystTime Warner Cable Sep 2014 - Jun 2015Stamford, Ct, Us• Develop and distribute daily core metric reporting to the East Region Retail Department.
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Retail Sales CoordinatorTime Warner Cable Jul 2013 - Sep 2014Stamford, Ct, Us• Provide operational support to the retail locations
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Lead Representative SupervisorTime Warner Cable Apr 2010 - Jul 2013Stamford, Ct, Us- Lead a team sales and payment center representatives through thedaily operations of a cable sales store.
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Payment Center RepresentativeTime Warner Cable Jan 2009 - Apr 2010Stamford, Ct, Us
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Sales RepresentativeRadioshack 2006 - 2008
Richard Rivera Skills
Richard Rivera Education Details
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Southern New Hampshire UniversityBusiness Intelligence -
Queens CollegeEconomics
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Queensborough Community College Of The City University Of New York (Cuny)Computer Information Systems
Frequently Asked Questions about Richard Rivera
What company does Richard Rivera work for?
Richard Rivera works for Charter Communications
What is Richard Rivera's role at the current company?
Richard Rivera's current role is Vice President of Sales Operations.
What is Richard Rivera's email address?
Richard Rivera's email address is sa****@****ail.com
What schools did Richard Rivera attend?
Richard Rivera attended Southern New Hampshire University, Queens College, Queensborough Community College Of The City University Of New York (Cuny).
What skills is Richard Rivera known for?
Richard Rivera has skills like Microsoft Office, Staff Supervision, Customer Service, Retail Sales Analysis, Telecommunications, Customer Retention, Customer Satisfaction, Training, Account Management, Microstrategy, Microstrategy Reporting, Customer Experience.
Who are Richard Rivera's colleagues?
Richard Rivera's colleagues are Mariah Mounce, Chad Carson, Jana Chatman, Brown W, Mecca Steward, Fred Clough, Isaac Hernandez.
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