Richard Oliveira Email & Phone Number

Austin, Texas, United States

Pflugerville, Texas, United States

➥New Hire Facilitator for the company including all DCs and Cross docks.➥Manage the development, implantation, and enforcement of operational best practices to ensure high-level order fill rates, on-time shipping, order accuracy, and customer service.➥Ensure proper training, development, and motivation of team members to maximize current and future production performance.➥Identify trending issues with our processes and build out action plans to tackle them.➥Meet with the SPEED team every week, to ensure that we are compliant with company & safety policies.➥Partner with 3PL to ensure that all doors are clear for successful deliveries.➥Monitor RMA's/Exchanges to be below our 5% exchange rate.➥Ensure the warehouse is operating at peak efficiency with customer satisfaction being the primary goal.➥Make outbound calls to guests that require resolving, rescheduling, service issues, and follow-up.

Pflugerville, Texas, United States

➥New Hire Facilitator for the company including all DC's and cross-docks.➥New hires have a strong understanding and connection to the Living Spaces mission, vision, and culture.➥Ensure proper training, development, and motivation of team members to maximize current and future production performance.➥Identify areas of improvement within the company's operations and develop plans to address them.➥Conduct regular analyses of existing processes to identify inefficiencies and opportunities for optimization.➥Provide training and support to team members to ensure they understand and adhere to the new processes.

Pflugerville, Texas, United States

➥Lead the team to ensure that all key performance metrics are achieved including units processed per hour, monitoring the daily workflow and distributing work among the team members.➥​Communicate with upper management and offer suggestions to achieve goals and overcome obstacles.➥Coaching and mentoring the team to ensure they meet their goals.➥Operate on tight deadlines with multiple priorities subject to frequent changes.➥​Execute company initiatives and strategies to uphold our standard of warehouse and delivery excellence.

Pflugerville, Texas

➥Supports Supervisor and performs supervisor duties when supervisor is absent or out of the area. ➥Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.➥Assists management with hiring processes and new team member training.➥Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance.➥Develops strategies to promote team member adherence to company regulations and performance goals.➥Conducts team meetings to update members on best practices and continuing expectations.

Austin, Texas

➥Proactively engage with potential car buyers, establishing rapport, and building meaningful connections. ➥Respond to inquiries promptly and follow up with leads to convert them into qualified prospects.➥Conduct comprehensive consultations with clients to understand their car preferences, budget, and lifestyle requirements.➥Showcase available cars to clients, highlighting their unique features and benefits. ➥Effectively communicate the value of each vehicle to inspire confidence and facilitate purchase decisions.➥Skillfully negotiate contract terms, including pricing, financing options, and trade-ins.➥Guide clients through the entire car sales process, from test drives to closing the deal. ➥Ensure all necessary documentation is accurate and submitted promptly to expedite the purchase process.

Gilroy, California

➥Cultivate relationships with new customers to achieve sales objectives and provide insights into new products, features, and options.➥Consult with customers to evaluate needs and determine best options.➥Follow up on prospects and leads.➥Developed long lasting relationships with our current clients and provide them with exceptional customer service.➥Resolved all customer complaints in a courteous and timely manner.➥Maintain contact with customers via email, phone calls, and regular updates on promotional offers.

Hollister, California, United States

➥Lead the team to ensure that all key performance metrics are achieved including units processed per hour.➥Performs cycle counts of assigned inventory lots and locations.➥Matches receiving paperwork (packing lists, bills of lading, invoices) to orders; audits paperwork for accuracy and completeness and receives product into inventory.➥Coordinates with Inventory Control associates regarding slotting, product rotation, and space allocation.➥Analyze the discrepancies in inventory, perform root cause analysis and develop corrective actions.➥Monitor inventory flow and makes recommendations for added efficiencies and process improvements.➥Provides input to the warehouse manager who will use the information to make critical decisions.

Associate’S Degree- (In Progress), Business Administration And Management, General

Ux Design