Richard Andrew Ramirez, Cbap Email & Phone Number

Houston, TX, US

Houston, Texas, United States

Promoted to support D365 Finance & Operations / Supply Chain Management due to technical abilities, strong work ethic and trust of management.

Houston, Texas, United States

Supported Hyphen Solutions BuildPro Construction & SupplyPro Vendor/Trade applications.* Supported Construction & Vendor/Trade users by resolving view issues, Purchase Order issues, new community setup issues, etc.* Evaluate/analyze/synthesize data to determine root cause of system issues.

Houston, TX

• Gaining business analysis certification allowed me to join one of the greatest homebuilding companies in the state of Texas.* Gained an understanding of the homebuilding industry.* Worked with internal departments to.
• Custom CRM/CPQ app: Working in Azure DevOps to deliver enhancements & bug fixes.
• Oracle Taleo Business Edition - Recruiting Cloud Service: Provided HR with data migration best practices concerning move to new application.
• Oracle Sales Cloud (CRM): Document enhancement requests to improve user experience. Perform regression testing for quarterly releases and test implemented enhancement requests.
• Perry Homes website overhaul: Used IIBA’s BABOK Guide v3 to document enhancement requests to improve the Customer Experience. Performed regression testing for sprints using Azure DevOps.
• Construction Scheduling Management: Worked with Construction, Purchasing, Estimating, Accounting, Accounts Payable, Vendors, internal IT and external Consultants to deploy Hyphen Solutions’ BuildPro state-wide.

Houston, Texas Area

• Worked with Physician Initiatives documenting their Health Information Exchange (HIE). (3 month Contract)
• Gathered/documented HIE project requirements.
• Gathered/documented processes ensuring any systems interfacing with the HIE project were properly prepared and up to date.Contract provided by http://www.insightglobal.net/

Houston, TX

• Worked with Oil States IT department on end of year projects. (3 month Contract)
• Microsoft Dynamics SL upgrade project: Documented/Tracked outstanding items to closure in a Microsoft SharePoint environment enabling Oil States to more efficiently monitor their international operations.
• WTDataPro project: Documented/Tracked outstanding items to closure in a Microsoft SharePoint environment enabling OIl States to begin using a more efficient method to submit Well Testing data to their customers.
• Learning Management System project: Researched outstanding items enabling Oil States to begin using their Learning Management System in their compliance efforts.
• Worked closely with the Project Management Office (PMO) maintaining & analyzing project spending forecast by AFE. Coordinated with vendors on project coding issues/discrepancies. Maintained invoicing information for.

Houston, TX

Working for the Sales Technology Organization allowed me to help deploy BlackBerry sales tools to global users. Worked everything from logistics to deployment schedules to support.* Worked with global Marketing/IT teams to identify roadblocks to overcome.* Analyzed data to determine most efficient way to minimize risk deploying applications to a plethora.

Houston, TX

Service Center go to person implementing Siebel CRM enhancements owning the entire stack from gathering information, offering solutions, testing the solution and training users on the solution.* Analyzed/documented >200 requirements for enhancements to systems and/or business processes.* Gathered/analyzed information on existing business processes.

Sugar Land, TX

Promoted to handling day-to-day operations of critical call center applications due to technical abilities, strong work ethic and trust of management.* Supported the service center by updating user positions, creating new queues, etc.* Evaluated/analyzed/synthesized data to determine root cause of system issues.

Sugar Land, TX

Promoted to providing valuable call center MS Access/SQL reports due to outstanding work provided as an Account Support Consultant along with special project to develop first email reporting templates for support groups handling external customer emails.* Developed/maintained/analyzed service center data analytics.* Developed/maintained/managed Access.

Sugar Land, TX

Great customer service skills along with quick mastery of systems allowed me to be promoted to support a base of 50 Fortune 500 accounts (Baker Hughes, Continental Airlines, Flying J Travel Centers) handling any issues 1st level support was not able to handle.* Coordinated special projects assigned by the account team.* Supported data/voice product lines.*.

Sugar Land, TX

Small contingent of Small Business Representatives made the cut to becoming Corporate Account Representatives. Took customer service up a notch ensuring Fortune 1000 accounts stayed with the company and new accounts were handled with care.* Gained an understanding of the telecommunications industry, corporate customers, competitors and MCI product lines on.

Sugar Land, TX

Technical IT/telephony skills gained from student employment as a telecommunications technician at the University of Houston - Clear Lake caught the eye of MCI recruiters, allowing me to join one of the greatest innovative companies at the time.* Gained an understanding of the telecommunications industry, small business customers, competitors and MCI.

Business Analysis Certificate Program, Management Information Systems, General

University of Texas at Austin - Center for Professional Education

B.B.A., General Business

Telecommunications Technician - Installed PCs/Printers/Servers/Hubs/Cabling/Phones.

A.S., General Studies

Computer Lab Assistant - Provided software support to end users.