Richard Ashby
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Richard Ashby Email & Phone Number

IT & Project Management Professional | Service Delivery Leader | Certified in ITIL, Agile, and Six Sigma | Expertise in Support Operations and Process Optimization at National General Insurance
Location: Greensboro, North Carolina, United States 4 work roles 2 schools
1 work email found @ngic.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Work email r****@ngic.com
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Current company
National General Insurance
Role
IT & Project Management Professional | Service Delivery Leader | Certified in ITIL, Agile, and Six Sigma | Expertise in Support Operations and Process Optimization
Location
Greensboro, North Carolina, United States
Company size
4636 employees

Who is Richard Ashby? Overview

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Quick answer

Richard Ashby is listed as IT & Project Management Professional | Service Delivery Leader | Certified in ITIL, Agile, and Six Sigma | Expertise in Support Operations and Process Optimization at National General Insurance, a company with 4636 employees, based in Greensboro, North Carolina, United States. AeroLeads shows a work email signal at ngic.com and a matched LinkedIn profile for Richard Ashby.

Richard Ashby previously worked as Service Desk Analyst 3 at National General Insurance and Sr. Technical Lab IS Support Analyst at Cone Health System. Richard Ashby holds Network Administration And Security Managment from Ecpi College Of Technology.

Company email context

Email format at National General Insurance

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{first}.{last}@ngic.com
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Profile bio

About Richard Ashby

Proven IT professional with over 15 years of experience in service delivery, technical support, and process improvement. Demonstrated success in managing service desk operations, leading cross-functional teams, and implementing self-service solutions to optimize performance. Certified in ITILv4, Lean Six Sigma (Green Belt), Agile, and project management, with a passion for continuous improvement and customer satisfaction. Currently seeking IT leadership roles where I can leverage my technical expertise, certifications, and management skills to drive operational excellence.

Listed skills include Software Installation, Technical Support, Troubleshooting, Windows 7, and 17 others.

Current workplace

Richard Ashby's current company

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National General Insurance
National General Insurance
IT & Project Management Professional | Service Delivery Leader | Certified in ITIL, Agile, and Six Sigma | Expertise in Support Operations and Process Optimization
new york, new york, united states
Website
nationalgeneral.com
Employees
4636
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4 roles

Richard Ashby work experience

A career timeline built from the work history available for this profile.

Service Desk Analyst 3

Current
National General Insurance

United States

  • Service Desk Analyst IIINational General Insurance Company (NGIC) – Remote | Oct 2018 – Present
  • Lead the Knowledgebase Team, developing articles and standardizing workflows in the Neurons ticketing system.
  • Manage nationwide hardware, software, and access issues, achieving 95% First Call Resolution (FCR).
  • Developed a self-service Knowledge Base, reducing incident escalations by 15-20%.
  • Troubleshoot VPN issues (Cisco AnyConnect, GlobalProtect) and Citrix Director sessions for seamless remote work.
  • Provide remote technical assistance using TeamViewer, Skype, MS Teams, and Citrix Director.
Oct 2018 - Present

Sr. Technical Lab Is Support Analyst

Cone Health System

Greensboro/Winston-Salem, North Carolina Area

  • Cone Health System – Greensboro, NC | Nov 2005 – Oct 2018
  • Developed and managed the lab intranet and Microsoft SharePoint site, improving collaboration between staff and management.
  • Provided 24/7 support for lab systems, ensuring seamless operations for Sunquest Lab Systems and Collection Manager.
  • Led a pilot for mobile patient ID workstations, now implemented across five hospitals.
  • Implemented new PC imaging processes, reducing workstation downtime by 25-30%.
  • Streamlined ticketing and error resolution processes using ServiceNow, improving response times by 15-20%.
Nov 2005 - Oct 2018

Owner Operator

On Call Pc Solutions

Greensboro / Winston-Salem, North Carolina Area

  • On Call PC Solutions – Greensboro, NC | Nov 2007 – Jun 2016
  • Provided PC repair, software upgrades, malware removal, and network setup services to local clients.
  • Specialized in data recovery, post-mortem diagnostics, and hardware replacements.
  • Built and optimized home networks and Wi-Fi installations.
  • Sold, configured, and restored laptops and desktops for clients.
Nov 2007 - Jun 2016

Lead Computer Technician

Circuit City

Greensboro/Winston-Salem, North Carolina Area

  • Circuit City – Greensboro, NC | Jan 2005 – Nov 2005
  • Led a team in repairing, upgrading, and maintaining PCs for customers.
  • Planned and implemented strategies to increase service installations and repairs (PCIs).
  • Provided exceptional customer service and merchandise sales support.
Jan 2005 - Nov 2005
Team & coworkers

Colleagues at National General Insurance

Other employees you can reach at nationalgeneral.com. View company contacts for 4636 employees →

DG Dave Guehlstorf Dave Guehlstorf Colleague at National General Insurance Greater Milwaukee, United States View → SL Shelsi Lopez Davalos Shelsi Lopez Davalos Colleague at National General Insurance San Diego, California, United States, United States View → AF Andrew Fain Andrew Fain Colleague at National General Insurance Phoenix, Arizona, United States, United States View → KP Kiley Patino Kiley Patino Colleague at National General Insurance Rocklin, California, United States, United States View → SS Steven Silveira Steven Silveira Colleague at National General Insurance Riverbank, California, United States, United States View → BH Bruce Hamilton Bruce Hamilton Colleague at National General Insurance Cleveland, Ohio, United States, United States View → CM Chelsea Mullins Chelsea Mullins Colleague at National General Insurance Winston-Salem, North Carolina, United States, United States View → AU Alex Urenda Alex Urenda Colleague at National General Insurance Greater Phoenix Area, United States View → MR Marissa Royle Marissa Royle Colleague at National General Insurance Phoenix, Arizona, United States, United States View → TA Tarun Arora Tarun Arora Colleague at National General Insurance Meerut, Uttar Pradesh, India, India View →
2 education records

Richard Ashby education

Network Administration And Security Managment

Ecpi College Of Technology

Education record

Goldsboro High School
FAQ

Frequently asked questions about Richard Ashby

Quick answers generated from the profile data available on this page.

What company does Richard Ashby work for?

Richard Ashby works for National General Insurance.

What is Richard Ashby's role at National General Insurance?

Richard Ashby is listed as IT & Project Management Professional | Service Delivery Leader | Certified in ITIL, Agile, and Six Sigma | Expertise in Support Operations and Process Optimization at National General Insurance.

What is Richard Ashby's email address?

AeroLeads has found 1 work email signal at @ngic.com for Richard Ashby at National General Insurance.

Where is Richard Ashby based?

Richard Ashby is based in Greensboro, North Carolina, United States while working with National General Insurance.

What companies has Richard Ashby worked for?

Richard Ashby has worked for National General Insurance, Cone Health System, On Call Pc Solutions, and Circuit City.

Who are Richard Ashby's colleagues at National General Insurance?

Richard Ashby's colleagues at National General Insurance include Dave Guehlstorf, Shelsi Lopez Davalos, Andrew Fain, Kiley Patino, and Steven Silveira.

How can I contact Richard Ashby?

You can use AeroLeads to view verified contact signals for Richard Ashby at National General Insurance, including work email, phone, and LinkedIn data when available.

What schools did Richard Ashby attend?

Richard Ashby holds Network Administration And Security Managment from Ecpi College Of Technology.

What skills is Richard Ashby known for?

Richard Ashby is listed with skills including Software Installation, Technical Support, Troubleshooting, Windows 7, Laptops, Windows Xp, Computer Repair, and Windows Server.

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