Richard Vasquez Email & Phone Number

Houston, Texas Area

Help migrate hundreds of clients to new infrastructure systems. Helped write technical documents and training documents for various teams and departments. Conferred with staff, users, and management to establish requirements for new systems or modifications. Constantly looking for ways to improve infrastructure and network. Also, part of various projects and teams to accomplish different projects and achieve delivery of finished projects using Agile, Waterfall, Scrum and Six Sigma methods. Run projects using various tools and programs. Set up Active Directory infrastructure and connections to various domains. Setup Hyper-v systems with virtual systems. Create, run, lead, and manage projects with various people to achieve goals for the company. Work with other companies to solve issues with their network. Document and test various infrastructure implementations before applying to the company infrastructure. Develop various sites for different departments to maintain and centralize their information. Migrated exchange server to Office 365 exchange. Trained users across various departments in how to use Sharepoint on desktop and mobile devices. Configured, setup, and maintained systems in Microsoft’s Azure and AWS cloud platforms.Assisted users to diagnose and solve data communication problems. Setup and maintain peripherals, such as printers, switches, and other devices that are connected to the network. Adapted and modified existing software to meet specific needs. Answered user inquiries regarding computer software or hardware operation to resolve problems. Enter commands and observed system functioning to verify correct operations and detect errors. Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or Installation specifications. Setup equipment for employee use, ensuring proper installation of cables, operating systems, and software.

Houston, Texas Area

Provided support for BBVACompass during it's Houston Tower Project. Assisted in the migration in excess of 500+ users and provided IT support through Remedy ticketing system. Active Directory experience. Provided support during Innovation Showroom setup, installation, and demonstration. Uniflow print service support.

Setup audio/visual equipment for meetings and events that were reserved by student organizations, administrative, academic departments and off-campus groups and individuals. Handled facility setups and production services for all conferences events and meetings. Provided full complement of audio/visual services to support meetings and events. Installed audiovisual equipment. Maintained hardware and software, including computers, scanners, color copiers, and color laser printers. Instructed users in the selection, use, and design of audio/visual materials, and assisted them in the preparation of instructional materials and the rehearsal of presentations. Acquired, cataloged, and maintained collections of audiovisual material such as films, video and audio tapes, and software programs. Made minor adjustments and repairs to equipment, and notified media service supervisor when correction of major malfunction was required.

• Assist users to diagnose and solve data communication problems• Set-up and maintain peripherals, such as printers, that are connected to the network• Adapt and modify existing software to meet specific needs• Answer user inquiries regarding computer software or hardware operation to resolve problems• Enter commands and observe system functioning to verify correct operations and detect errors. • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or Installation specifications• Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software• Confer with staff, users, and management to establish requirements for new systems or modifications

Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Greeted customers entering establishments. Maintained clean and orderly checkout areas.

Compiled and balanced cash receipts at the end of the day or shift. Resolved customer complaints regarding food service. Trained workers in food preparation, and in service, sanitation, and safety procedures. Inspected supplies, and equipment. Controlled inventories of food, and report shortages to designated personnel. Observed and evaluated workers in order to ensure quality standards and service. Assigned duties, responsibilities, and work stations to employees in accordance with work requirements. Performed employee orientation

Bachelor Of Science (B.S.), Organization, Leadership, And Supervison

Aas, Computer Network Specialist

High School