Richard Batts Email & Phone Number

Greater Boston Area

BEAON HILL STAFFING GROUP (CONTRACT WITH NORTHEASTERN UNIVERSITY) ▪ BOSTON, MAPROJECT MANAGER , INFORMATION TECHNOLOGY FEB.2018-SEPT 2018 ITS Project Manager role leading a strategic initiative for the Research Administration group which will automate the management of grant and contracts- ePAWS (electronic Proposal Award Workflow System). ITS lead working with a vendor ePAM to create an efficient, effective user experience for faculty and administrators for reviews and approvals related to their grants or contracts and management of the non-financial aspects of the proposals and awards. Project Manager for the integration with the Banner database and the Thomson Reuters International Tax Navigator system that has the capability to conduct a Substantial Presence Test (SPT) which evaluates an individual's Tax Residency status. ITS Project Manager for the build configurations and testing for the PowerFAIDS API project. Lead project team in the analysis phase of overall approach for Northeastern Brand Design of web sites and a buy vs build solution approach.. Managed the teams through Microsoft Team application and ServiceNow.Key Accomplishments: Managed the multiple projects within scope, quality, time and cost constraints that may be clearly defined or may require dynamic change management. Delivered on time the phases for ePAWS project working with vendor ePAM which was using Scrum Successfully delivered on time the PowerFAIDS APIs and are accessible through Apigee in production. Quickly understood business issues and challenges and tracked and reported and resolved in a timely manner.  Managed resources in compliance with project standards and objectives and consistently delivered high quality services and the multiple business owners

Greater Boston Area

Contractor role as Senior Project Manager leading a major IBM initiative called Unified Registration Experience (URX) which is an enterprise level client centered web and mobile registration experience Supporting both the Agile frameworks with Scrum methodology and Waterfall managed all the phases of Release Planning, Sprint Planning, daily Scrum meetings, Sprint retrospectives for multiple projects Experienced in Agile tools JIRA and RTC (Rational Team Concert) and group communication tools Slack, Zoom, GitHub, Sametime Chat Managing multiple initiatives for the URX registration ecosystem for cloud trials, software downloads, marketing assets, events Managing 15 resources both offshore and US in compliance with project standards and objectives and consistently delivered high quality services. Resources included which designers, information architects, software engineers and testers.Key Accomplishments: Lead team which defined strategic vision and benefits of creating URX IBM accounts Increased registrations and reduced abandonment rate for customers registering for marketing assets e.g. free product trials and whitepapers  Enablement of E2E tracking and reporting data for the marketing registration information Improved consistent customer experience and reduced initial barriers and standardized registration patterns Delivered on time the Unified Registration Experience which allows offering managers and digital marketers to independently configure and publish registration forms in real time

Portsmouth, Nh

As IT Project Manager lead and directed 3 major infrastructure and application projects called Revitalization, Online Policy Changes,Executed the project plans and delivered on time within the approved schedules and formulated the budget for all the projects that were assigned. The project budgets were in the $500- $1M range.Guided the projects working within the Liberty Mutual PMO guidelines and standards.Thorough knowledge of project management support tools used within Liberty Mutual such as MS Project, Clarity, Visio, Rational Team Concert and Sharepoint and ExcelKey Accomplishments: Revitalization project which was a major infrastructure upgrade from Power 5 to Power 7 with the virtualization for the Production, UAT, Test, ETE and Prod 2 environments. Scope included moving environments from Portsmouth to Kansas City and clustering of the LPARs within the frames and NAS changes to implement the change. Completed Nov. 2012 within schedule. Managing the budget for the resources for my projects which included designers, information architects, DOJO developers, CSS/HTML developers and testers, hosting

Contractor role as a Project Manager involved with the major IBM initiative called Centennial which is launching a new redesign of ibm.com in 2011 for all WWW and W3 pages and portals and backend functionalityUsing the IBM PMO processes and stage gates managed all the phases of Release for the v17 redesign of ibm.com and design pattern library projectsManaging multiple projects for the v17 redesign and collaborative design standards site and pattern library initiativesManaging resources in compliance with project standards and objectives and consistently delivered high quality services.Key Accomplishments: Responsible for 4 high visibility and priority projects running in parallel- launch of www.ibm.com with new redesign Q2 2011(completed), launch of intranet and portals with new redesign Q2 2011 (completed), develop new internet standards www/w3 web portal (in progress) and mobile capability for new redesign for www and w3 (in progress) Delivering the v17 redesign base components so the ibm.com site adopters could implement the new design and user experience which includes Enterprise Content Management System, Masthead, Footer, Content Templates, Dojo, Central CSS, JQuery code Major objective in delivering the ibm.com design system through a pattern library which is the repository of reusable experience elements defined in terms of their context and appearance Tracking the resource allocation of over 100 resources across geographies for the entire Centennial portfolio of 14 projects Managing the $1M budget for the contracted resources for my projects which included designers, information architects, DOJO developers, CSS/HTML developers and testers, hosting

 Consultant role involved with the major initiative to virtualize servers with the business objectives of improved efficiency and cost avoidance by increasing server utilization and reducing overall hardware requirement, reduction in cost of maintaining servers and more efficient use of space Developed functional specifications and processes and recommended solutions for an audit project which included the collection of data for devices running vendor products and accurate reconciliation of data to licenses purchased Managed resources in compliance with project standards and objectives and consistently delivered high quality services.- Project Manager for eCom Shared Network inititative following SDLC methodologyKey Accomplishments: Managed business issues and challenges of the virtualization project and ensured issues identified, tracked and reported and resolved in a timely manner. Successfully lead team in the migration server tracking tool and engaging both IT teams and multiple business owners to virtualize servers to reach the project goal. Assisted in the enforcement of project deadlines and schedules and tasks Primary responsibility of reconciling audit files with the master list of servers and workstations. Constructed and managed Excel spreadsheet with multiple formulas to reconcile files with master list. Exhibited confidence and extensive knowledge of project management when solving business problems

 Contract position to effectively manage projects involved with major application upgrades moving current applications to a new platform  Managed projects involving multiple business units migrating their applications (working with technology partners such as Developers, QA) Work with IT Systems teams to promote and maintain standardization and integration ofcomputing service environments  Delivery of projects in compliance with project objectives

Effectively supervise portfolio of application projects in eSupport and Services engaged in full lifecycle application development and direct cross functional development teamsUtilize and apply Agile Development technical method to accomplish and complete existing projects in support of Software Group (SWG) of the business management planDelivery of projects in compliance with project objectivesKey Accomplishments:Productively administered initial IBM multi-brand initiative for the corporate standard redesign of SWG technical support site on ibm.com ( Agile )Played integral role in launching first dynamic Product Lifecycle Information Site on ibm.com (Agile)Successfully administered operation management updates and development to SWG MySupport site including Web IdentityEfficiently directed the project for one of the first IBM website deployments utilizing and applying IBM Websphere for the eS&S MySupport Portal site on ibm.com for SWG brandsCompliance for eS&S site to IBM corporate security guidelinesManaged movement of Lotus.com server farm

 Managed a team of developers and architects in all aspects of software analysis, development, maintenance and support and performed resource management, planning and reviews Managed the process of gathering and documenting project requirements Coordinated activities of cross functional project resources and disciplines in support of business and project goals and experienced in working with complex and high risk projectsKey Accomplishments: Developed code and supported dynamic portlets for a Websphere application on ibm.com Maintained and improved application code for a translation module called Machine Translation on ibm.com Supported and developed an application used in support of external business partner customers

Established innovative business approach for the Lotus corporate Internet customer serviceManaged the successful launch of Lotus North America eCustomer Service siteAnalyzed Internet tools and developed policies, guidelines, and procedures for maintenance and continuing development of siteManaged the project teams engaged in the full lifecycle to successful implementationKey Accomplishments:Managed the successful launch of the first Lotus Customer Service Internet siteSuccessfully integrated E-Service for eCommerce with Customer Service Internet sites

Established effective marketing and operational strategy and plans within business unit and Lotus Business Partner Program goalsDirected project members and project managementCoordinated resources and facilitated resolution of conflictsManaged capital planning and appropriations for groupKey Accomplishment:Obtained Business Partner Product Certification Program and Business Partner Catalog on WWW Lotus Business Partner Home PageEARLIER CAREER

Ba, Mathematics

Master Of Science, Ecommerce

Education record

Activities and Societies: PMP Project Management Institute (PMI) Certification IBM Certified Senior Project Manager Certified.