Richard Baylis work email
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Richard Baylis personal email
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I have been working in the digital media and technology sector for over 24 years, starting in technology support, implementation, and adoption, through to management and now resource sales in EMEA.I’ve led successful and award-winning teams at Unanimis, Microsoft and GroupM, delivering high quality results, revenue recognition and year on year growth though good business and client understanding, team leadership and personal motivation and commitment. Currently, selling resourcing to Optimizely new and existing web content management and digital commerce clients and partners.Experience: Business Process and Strategy, Account Management, Digital Transformation, Public Speaking, Customer Success, People Management, sales and revenue generation
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Director Expert ServicesOptimizely Jan 2021 - PresentNew York, New York, Us -
Customer Success DirectorEpiserver (Now Optimizely) Apr 2018 - Jan 2021New York City, New York, Us -
Innovation And Experience Lead (11 Month Contract)Livetiles. Software For The Digitally Minded Workplace. May 2017 - Mar 2018New York, New York, Us -
Freelance ContractorR J Baylis Ltd Jun 2016 - Mar 2018
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Head Of Adoption And Deployment / Customer Success DirectorGroupm Oct 2013 - Oct 2015New York, Us -
Digital Technology And Operations ManagerGroupm Dec 2011 - Oct 2013New York, Us
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Project Manager (8 Month Contract)Marin Software Sep 2010 - Apr 2011San Francisco, Ca, UsAs the sole Digital Project Manager at Marin Software, my responsible included overseeing the planning, execution, and delivery of digital projects within an organization. This role involves managing cross-functional teams, coordinating resources, and ensuring that projects are completed on time, within budget, and according to specifications. -
Head Of Technical Support For Emea | Microsoft Advertiser And Publisher SolutionsMicrosoft Feb 2008 - Apr 2010Redmond, Washington, UsAs the Head of Technical Support for Europe, Middle East, and Africa, I managed a team of 12 support professionals overseeing the technical support needs across the Microsoft Advertising portfolio.My overview key responsibilities:Team Leadership and Management: Lead and manage a team of technical support professionals located across the EMEA region. This includes hiring, training, coaching, and performance management to ensure the team delivers exceptional support services to customers.Strategic Planning and Execution: Develop and implement strategic plans and initiatives to enhance technical support operations and meet the evolving needs of customers in the EMEA region. This involves aligning support strategies with business objectives, market trends, and customer feedback.Customer Relationship Management: Build and maintain strong relationships with key customers and clients in the EMEA region. Serve as a primary point of contact for escalated issues, ensuring prompt resolution and proactive communication to address customer needs and concerns.Cross-Functional Collaboration: Collaborate with other departments, including sales, product development, and customer success, to ensure alignment and coordination of support efforts. Provide feedback and insights from technical support interactions to inform product enhancements and service offerings. -
Head Of Traffic For 4Ds4Ds Mar 2007 - Jan 2008
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Head Of TrafficUnanimis Aug 2004 - Dec 2006As Head of Traffic, I was intrusted to overseeing and managing all aspects of online advertising traffic within an organization including 8 team members. This role is critical for ensuring the smooth execution, optimization, and delivery of digital advertising campaigns across 100 online platforms.
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Head Of TrafficViacom Brand Solutions Dec 2002 - Aug 2004New York, Ny, Us -
Advertising Operations ManagerExpedia.Inc Jul 2001 - Nov 2002My responsibilities as Advertising Operations Manager, were overseeing the technical and logistical aspects of digital advertising across all Expedia EMEA platforms. My primary focus is on ensuring the smooth execution, optimization, and delivery of online advertising campaigns across various digital platforms. This included Campaign Setup and Launch, Campaign Optimization, Quality Assurance, Reporting and Analysis, Troubleshooting and client communication
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Sales Operations ManagerFive Dec 2000 - Jul 2001London, London, GbAs a Sales Operations Manager, I played a critical role in supporting and optimizing the sales process within the Five organization. Their primary focus is on improving the efficiency, effectiveness, and overall performance of the sales team. My responsibilities included Sales Process Optimization, Data Analysis, Sales Forecasting and reporting, CRM Management and client communications. -
Senior Campaign Manager24/7 Real Media Uk Aug 1999 - Dec 2000As a Senior Campaign Manager, I was responsible for overseeing end-to-end campaign strategy, execution, and optimization across multiple digital channels. Leveraging my expertise in marketing best practices and data analytics, managed tailored and customized campaign strategies for each client.
Richard Baylis Skills
Richard Baylis Education Details
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University Of SouthamptonAdvertising
Frequently Asked Questions about Richard Baylis
What company does Richard Baylis work for?
Richard Baylis works for Optimizely
What is Richard Baylis's role at the current company?
Richard Baylis's current role is Director Expert Services at Optimizely.
What is Richard Baylis's email address?
Richard Baylis's email address is ri****@****o.co.uk
What is Richard Baylis's direct phone number?
Richard Baylis's direct phone number is (603) 594*****
What schools did Richard Baylis attend?
Richard Baylis attended University Of Southampton.
What are some of Richard Baylis's interests?
Richard Baylis has interest in Japan, Panama, Malaysia, Australia.
What skills is Richard Baylis known for?
Richard Baylis has skills like Online Advertising, Ad Serving, Digital Media, Advertising Operations, Digital Marketing, Doubleclick, Display Advertising, Crm, Rich Media, New Media, Team Management, Project Management.
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