Richard Baylis Email & Phone Number

New York, New York, Us

New York City, New York, Us

New York, New York, Us

New York, Us

New York, Us

San Francisco, Ca, Us

As the sole Digital Project Manager at Marin Software, my responsible included overseeing the planning, execution, and delivery of digital projects within an organization. This role involves managing cross-functional teams, coordinating resources, and ensuring that projects are completed on time, within budget, and according to specifications.

Redmond, Washington, Us

As the Head of Technical Support for Europe, Middle East, and Africa, I managed a team of 12 support professionals overseeing the technical support needs across the Microsoft Advertising portfolio.My overview key responsibilities:Team Leadership and Management: Lead and manage a team of technical support professionals located across the EMEA region. This includes hiring, training, coaching, and performance management to ensure the team delivers exceptional support services to customers.Strategic Planning and Execution: Develop and implement strategic plans and initiatives to enhance technical support operations and meet the evolving needs of customers in the EMEA region. This involves aligning support strategies with business objectives, market trends, and customer feedback.Customer Relationship Management: Build and maintain strong relationships with key customers and clients in the EMEA region. Serve as a primary point of contact for escalated issues, ensuring prompt resolution and proactive communication to address customer needs and concerns.Cross-Functional Collaboration: Collaborate with other departments, including sales, product development, and customer success, to ensure alignment and coordination of support efforts. Provide feedback and insights from technical support interactions to inform product enhancements and service offerings.

As Head of Traffic, I was intrusted to overseeing and managing all aspects of online advertising traffic within an organization including 8 team members. This role is critical for ensuring the smooth execution, optimization, and delivery of digital advertising campaigns across 100 online platforms.

New York, Ny, Us

My responsibilities as Advertising Operations Manager, were overseeing the technical and logistical aspects of digital advertising across all Expedia EMEA platforms. My primary focus is on ensuring the smooth execution, optimization, and delivery of online advertising campaigns across various digital platforms. This included Campaign Setup and Launch, Campaign Optimization, Quality Assurance, Reporting and Analysis, Troubleshooting and client communication

London, London, Gb

As a Sales Operations Manager, I played a critical role in supporting and optimizing the sales process within the Five organization. Their primary focus is on improving the efficiency, effectiveness, and overall performance of the sales team. My responsibilities included Sales Process Optimization, Data Analysis, Sales Forecasting and reporting, CRM Management and client communications.

As a Senior Campaign Manager, I was responsible for overseeing end-to-end campaign strategy, execution, and optimization across multiple digital channels. Leveraging my expertise in marketing best practices and data analytics, managed tailored and customized campaign strategies for each client.