Richard Fink (Gaicd, Llb, Ca) Email and Phone Number
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A seasoned executive with a distinguished career spanning CEO, C-Suite and senior leadership roles, I have over 20 years professional experience in TMT (Technology, Media & Telecommunications) and Consumer Products & Services sectors. As a proven and accomplished Senior Executive I specialise in leading businesses through critical periods of change to deliver Operational Excellence, Performance Improvement, Business Transformation and Business Turn-Around. My expertise centres on interpreting Data and Market Insights to formulate and implement Business Strategies. A focus on Coaching, Development and a High-Performance Teams environment builds People Capability to deliver Business Outcomes. With experience in demand side - Sales and Channel Leadership, Product Innovation, and Marketing - I bring to market new products and solutions to meet customer needs, capturing short and long-term value opportunities. I am further experienced in building Strategic Partnerships to accelerate market expansion and value capture.Having a strong educational background, including completion of the Company Directors Course from the AICD, a Graduate Diploma in Applied Finance & Investment from FINSIA and a Bachelor of Laws from the University of Western Australia, I bring a comprehensive understanding of Corporate Governance, Risk Management and Financial Literacy to all appointments. My experience in Capital Raising, IPOs, Mergers and Acquisitions and Joint Ventures makes me a valuable addition to any business looking to accelerate performance. Specialties: ► Business Strategy, formulation and implementation► Building High Performing Teams► Team Leadership, coaching and development ► Building strong enterprise-wide Networks and Relationships ► Accelerating Business Performance ► Operational Excellence► Business Turn-around and Transformation► Product Innovation► Digital Innovation► Strategic Partnerships, Joint Ventures and Alliances► Change Management► Project and Program Management► Risk Management, including reputation, finances, customer data, IP and assets► Crisis Management► Corporate Governance► Financial and Commercial Management► Capital Raising, including IPO and ASX Listing► Mergers & Acquisitions► Technical Skills: Product, Sales, Marketing, Customer Service & Experience, Finance
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Interim Chief Executive OfficerBluecurrent Australia & New ZealandMelbourne, Vic, Au
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Chief Product OfficerBluecurrent Au/Nz Sep 2024 - PresentAuckland, NzBluecurrent - formed in 2023 as a joint venture between Vector and QIC - has the vision of "unleashing smarter futures today, for customers and communities, by delivering data and services to drive the transition to a sustainable world".Bluecurrent (formerly Vector Metering) is a leading provider of innovative smart metering services and solutions in New Zealand and Australia. With more than 15 years’ experience Bluecurrent is a now a new company, with strong foundations and ambitious goals. As a B2B company, Bluecurrent partners with leading energy retailers and distributors in New Zealand and Australia. -
Managing Director And Principal AdvisorJrf Group Jul 2014 - PresentWe are dedicated to helping businesses navigate their most critical challenges and achieve their strategic goals. Combining our deep expertise in business consulting and access to strategic capital investment, we offer a unique partnership that goes beyond traditional advisory services. Selected engagements:► Clipboard Hospitality - Board Director and Investor, 2024Changing the way the hospitality industry connects and communicate. ► LivedCX - CRO Advisory, 2024Patented AI platform is a world first providing an integrated 360° perspective of CX and EX to empower delivery of best-in-class customer experiences, every time. 2024 ► AFL - Marvel Stadium Redevelopment, 2019Engaged by the General Manager of Major Programs to spearhead development of a comprehensive multi-million dollar customer and technology strategy for the Marvel Stadium redevelopment project. Developed CX principles, investment criteria, program and funding initiatives to ensure alignment with project objectives.► RACV - Home Trades & Services JV, 2018/19Engaged by CEO to design and facilitate the establishment of a groundbreaking $100m+ home services joint venture. Provided strategic guidance throughout the venture creation process, optimizing synergies and driving value creation for all parties involved.► Beaurepaires (a Goodyear subsidiary) - Retail Transformation, 2014/15Engaged by Managing Director to orchestrate and lead a comprehensive retail transformation targeting the top 50 stores nationwide. Implemented strategic initiatives resulting in a double-digit revenue growth, enhancing the competitiveness and profitability of the retail outlets. -
Non Executive DirectorClipboard Hospitality Apr 2024 - PresentPrahran, Victoria, AuChanging how the hospitality industry connects and communicates. A centralised hub that connects, supports, and lifts the professionalism of the global hospitality industry. Back by industry professionals with over 20 years of experience in hospitality and 10 years of experience in setting up and managing businesses, Clipboard understands the challenges and opportunities that the industry faces, and is passionate about transforming it by creating pathways for stakeholders and showcasing it as an identifiable career choice. -
Chief Executive OfficerGsn Jan 2020 - Oct 2023Melbourne, Victoria, AuGlobal Speech Networks (GSN) was a service provider of Contact Centre and Digital Experience solutions to Enterprise and Government customers across ANZ. Following a period of major customer loss, financial performance had declined significantly, and the business was no longer profitable. My brief was to turn-around performance and reposition the business for growth, and shareholder exit. First priority was to stem further customer losses, achieved through improved customer engagement processes. Next, was to gain Board approval for a new 3-year vision and set of business strategies to drive immediate revenue growth. Key turn-around pillars:► New Product Innovation - New GSN products to meet customer demand - New Strategic Partnerships to rapidly expand product portfolio and reach new customers - Productise offers for ease of Sale, Support & Delivery► Build Sales & Marketing Capability - Build marketing capability, for brand repositioning and demand gen - Build sales capability, including new talent and opportunity management processes► Build People Engagement - Energise the team with culture reset - EVP to retain & attract talent - Investment in training & development ► Commercial Management - Cost-out program to self-fund demand side investments - Monetise customer supportStrategy resulted in 3x growth in customers and recurring revenue, resulting in a doubling of revenue over 3yrs and return to profitability. With Board approval I then led the successful sale of the business to a Global Managed Services business, realising favourable returns for shareholders. The GSN team, integrated with the merged business, has access to expanded career opportunities.► Business Strategy, formulation and implementation► High Performance Teams► Team Leadership, coaching and development ► Business Turn-around► Product Innovation► Strategic Partnerships► Financial Management► M&A► Corporate Governance► Cost-Out Programs -
Country Manager | Vice President (It & Mobile Division)Samsung Australia Jul 2016 - Dec 2017Sydney, Australia, AuLed Australian operations of Samsung’s mobile business with revenue of $1.6b and annual operating budget of $300m. Responsible for 100 team members across Marketing, Sales, Retail & Online, Product, Engineering and Commercial Management, plus 1,000 team members across Retail & Channel support. My second week saw a significant crisis, the recall of the Note 7 smartphone due to a manufacturing issue that could see batteries “explode” in rare circumstances. To prevent significant reputational and business risk, I was on the front foot with the team, developing customer and channel communications, and reverse logistics programs within 48hrs. I established critical incident forums with partners, and media briefings, to ensure messages were clear and customers supported. The result was a successful product recall of 96% and customer retention of 75%. Following the crisis, I invested in rebuilding customer trust and business performance. Major initiatives included:► Investment in Brand rebuild campaigns► Investment in Digital Marketing, including customer lifecycle mapping, resulting in improved conversion from 0.9% to 4.6% ► Reoriented Strategic Partnership with Telstra based on mutually agreed commercials► Continued strong Partnerships with Optus and Vodafone ► Successful launches of flagship (Galaxy S8) ► New mid-tier A-series smartphone range to counter competition► Investments in branded Retail & Digital channels for market expansion ► Customer service investments to improve customers experience of SamsungThis Business Transformation resulted in increased revenues of 11% YoY, increased market share of 2%, brand engagement up 5% and improved NPS to 64 (from 31). ► Business Strategy, formulation and implementation► Crisis Management► High Performance Teams► Business Transformation► Digital Marketing► Retail Network ► Online Channel ► Product Innovation► Customer Experience► Strategic Partnerships► Media Relations► Financial Management -
Head Of Stores Transformation, SupermarketsColes 2015 - 2016Melbourne, Vic, AuWith ALDI entering the Australian market, there was a competitive response to ensure Supermarket operations were able to differentiate in service, and customer offers, and were operationally / cost efficient. I was appointed to lead a cross-company transformation program within Coles Supermarkets with the objective to simplify store operations, improve customer experience and reduce operating costs. Including within this was responsibilities for operating management of over $2.5b in store labour, ensuring a direct link between the transformation programs and realisation of cost savings.Data from store operations provided insights into key areas of focus (for example service, replenishment and deli). I established a collaborative working team involving team members from Central Support and the Stores. This team met regularly to focus on change management, making sure new initiatives landed well with stores, and to ideate and deliver new productivity initiatives. Results were a significant $100m of productivity initiatives realised within the first year. This was double previous years. During the annual planning cycle, I developed a 3 year business plan to bring store labour in line with best practices (based on UK Supermarket benchmarks). One component involved new business innovation with the preparation of business casing for the proposed automated Distribution Centre. -
Chair - Regional Advocacy BoardTelstra Jan 2011 - Feb 2014Sydney, Nsw, AuA key responsibility in my role as Regional Sales & Service Director was harness the power of the entire Telstra team (sales, service, enterprise, engineering, field technicians, etc) within the State to build engagement with employees, customers, communities and other stakeholders (including media and government). This was achieved through the creation of Regional Advocacy Boards. Senior members of the Telstra team within each State would participate as Board members, and a structured agenda was maintained for corporate governance. The agenda included discussion of financial performance, people engagement, OH&S, customer and community experiences, stakeholder engagements, major programs, any issues and/or crises to be managed. A significant amount of time was focussed on customer and community engagement, including Telstra Regional Advocacy Board member presence across communities, and in customer educating programs. These programs including Cyber Safety, Remote Education, NBN rollout, Business Productivity and Connected Seniors programs.► Board Chair► Corporate Governance ► Business Strategy ► Building strong enterprise-wide Relationships ► Strategic Partnerships► Risk Management, including reputation ► Crisis Management► Financial and Commercial Management► Media Relations► Government Relations -
Regional Sales & Service Director (Vic/Tas, Wa/Sa/Nt)Telstra 2011 - 2014Sydney, Nsw, Au
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Product & Supply Chain DirectorTelstra 2007 - 2011Sydney, Nsw, Au
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Category Director, MobilesTelstra 2003 - 2007Sydney, Nsw, Au
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Group Manager, Sme Segment MarketingTelstra 2001 - 2003Sydney, Nsw, Au
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Senior Manager, Mergers & AcquisitionsTelstra 2000 - 2001Sydney, Nsw, Au
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Corporate Member RepresentativeCommittee For Melbourne Jan 2013 - Jan 2014Melbourne, Victoria, AuTelstra corporate representative on Committee for Melbourne - an apolitical, not-for-profit, member-based organisation that brings together over 140 organisations from Greater Melbourne’s business, academic and community sectors who have a passion for shaping Melbourne as a leading global city in the world’s fastest-growing region, the Asia-Pacific. -
Senior Manager Corporate FinanceArthur Andersen (1885 -> 2002) Official 1996 - 2000From University I joined prestigious "Big-5" firm Andersen, where I development expertise in corporate structuring, financing, and M&A. A pivotal experience working with Michael Malone, CEO of iiNet, on the company’s strategy and eventually IPO & ASX Listing, cemented my belief in the importance of aligning vision and strategy with hands-on implementation to drive results.
Richard Fink (Gaicd, Llb, Ca) Skills
Richard Fink (Gaicd, Llb, Ca) Education Details
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Australian Institute Of Company DirectorsBoard Governance -
FinsiaApplied Finance & Investment
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Chartered Accountants Australia And New ZealandProfessional Year
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The University Of Western AustraliaCorporate Law
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St Stephens
Frequently Asked Questions about Richard Fink (Gaicd, Llb, Ca)
What company does Richard Fink (Gaicd, Llb, Ca) work for?
Richard Fink (Gaicd, Llb, Ca) works for Bluecurrent Australia & New Zealand
What is Richard Fink (Gaicd, Llb, Ca)'s role at the current company?
Richard Fink (Gaicd, Llb, Ca)'s current role is Interim Chief Executive Officer.
What is Richard Fink (Gaicd, Llb, Ca)'s email address?
Richard Fink (Gaicd, Llb, Ca)'s email address is th****@****ail.com
What is Richard Fink (Gaicd, Llb, Ca)'s direct phone number?
Richard Fink (Gaicd, Llb, Ca)'s direct phone number is (800) 726*****
What schools did Richard Fink (Gaicd, Llb, Ca) attend?
Richard Fink (Gaicd, Llb, Ca) attended Australian Institute Of Company Directors, Finsia, Chartered Accountants Australia And New Zealand, The University Of Western Australia, St Stephens.
What are some of Richard Fink (Gaicd, Llb, Ca)'s interests?
Richard Fink (Gaicd, Llb, Ca) has interest in Education, Economic Empowerment.
What skills is Richard Fink (Gaicd, Llb, Ca) known for?
Richard Fink (Gaicd, Llb, Ca) has skills like Product Management, Mobile Devices, Strategy, Customer Experience, Team Leadership, Marketing Strategy, Mergers And Acquisitions, Stakeholder Engagement, Partnering, Retail, Change Management.
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