Richard Kern
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Richard Kern Email & Phone Number

Sr Executive, Customer Experience and Professional Services
Location: Dallas-Fort Worth Metroplex, United States 10 work roles 1 school
1 work email found @alkami.com 3 phones found area 862 and 207 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 3 phones

Work email r****@alkami.com
Direct phone (862) ***-****
LinkedIn Profile matched
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Role
Sr Executive, Customer Experience and Professional Services
Location
Dallas-Fort Worth Metroplex, United States

Who is Richard Kern? Overview

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Quick answer

Richard Kern is listed as Sr Executive, Customer Experience and Professional Services based in Dallas-Fort Worth Metroplex, United States. AeroLeads shows a work email signal at alkami.com, phone signal with area code 862, 207, and a matched LinkedIn profile for Richard Kern.

Richard Kern previously worked as Sr. Vice President | Global Head of Professional Services and Delivery at Provenir and Vice President | Head of Implementation and Professional Services at Alkami Technology. Richard Kern holds Bs | Bachelor Of Science, Computer Science And Mathematics from University At Albany.

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Email format at alkami.com

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{first_initial}{last}@alkami.com
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Profile bio

About Richard Kern

Dynamic Professional Services and Customer Success Executive with a track record of building high performing technology consulting teams in financial services. A change agent and problem solver with a passion for using technology to enhance customer experience; skilled in grasping the big picture and partnering with business leaders and C-level executives. Client-facing, commercially minded leader with expertise in strategic planning, digital transformation, banking, payments, trading, and capital markets spanning Asia Pacific, Europe, UK and the Americas.Core Competencies:✔ Professional Services | Payments Consulting✔ Integrated Banking and Payments✔ Digital Transformation Strategy✔ Customer Success Management✔ Leadership | Team Building✔ Driving Revenue | Profit Growth✔ Strong Commercial Focus ✔ SDLC | Waterfall | Agile✔ On-Premise | SaaS | Cloud✔ Program Management | PMO✔ Governance and Risk✔ Compliance | Regulatory | Reporting ✔ Large-Scale Systems Integration

Listed skills include Trading Systems, Market Data, Equities, Electronic Trading, and 24 others.

10 roles · 41 years

Richard Kern work experience

A career timeline built from the work history available for this profile.

Sr. Vice President | Global Head Of Professional Services And Delivery

Parsippany, New Jersey, Us

Provenir’s purpose is to help fintechs and financial services providers make smarter risk decisions faster with our Data and AI-Powered Decisioning Platform. Provenir brings together key decisioning, data, and AI capabilities to help power rapid approvals that drive world-class customer experiences. This unique offering gives organizations the ability to power decisioning innovation across the full customer lifecycle,driving improvements in the customer experience, access to financial services, business agility, and more.Provenir’s Data and AI-Powered Decisioning Platform provides the foundation for more accurate, automated risk decisions across identity, credit, and fraud. Our solutions enable you to stay ahead of risk and focus your resources on innovation and the customer experience.

Jul 2023 - Mar 2024

Vice President | Head Of Implementation And Professional Services

Plano, Tx, Us

Alkami Technology is the leading cloud-based digital banking solutions provider for financial institutions that enables clients to grow confidently, adapt quickly and build thriving digital communities. Alkami helps clients transform through retail and business banking, digital account opening and loan origination, multi-payment fraud prevention, and data analytics and engagement solutions.

Jun 2019 - Sep 2023

Sr. Vice President | Global Head Of Professional Services | Enterprise Payments Solutions

Milwaukee, Wisconsin, Us

Created the Fiserv/Dovetail enterprise payments global professional services practice from the ground up to deliver digital payments transformation strategy. Designed and executed on-premise and SaaS/cloud delivery models that delivered client value on day one. Became an integral member of the Fiserv executive leadership team following the acquisition of Dovetail. Held full revenue and P&L accountability with a team of 110 solution architects and technology professionals. Oversaw portfolio of client delivery projects, managing onboarding priorities, governance and risk.

2014 - 2019 ~5 yrs

Senior Vice President | Global Head Of Client Delivery

London, Gb

Dovetail Systems was acquired by Fiserv in 2017.

2014 - 2017 ~3 yrs

Senior Vice President | Technical Account Management | Professional Services | Customer Success

Toronto, On, Ca

Recruited as Global Head of the Financial & Risk Senior Leadership Team serving as a customer advocate in the area of product, technology and service leadership. Global responsibility for leading customer success and revenue retention across $1.5B ARR. Led a distributed team of technical professionals that reduced customer churn by proactively monitoring customer accounts and continuous innovation of solutions delivery process. Established service as a competitive advantage by creating consultative and trusted advisor relationships.

2007 - 2014 ~7 yrs

Senior Vice President | Professional Services | Client Delivery | Customer Success

New York, New York, Us

Led transformation of NA and UKI implementation and customer success teams for this start-up technology SaaS provider of high-performance OTC, Listed and FX trading solutions used by sell-side banks, market makers, hedge funds and institutional investors, acquired by Citigroup in July 2004. Created the Program Management Office (­LavaFlow ECN & ­Regulation NMS) with P&L accountability. Member of the Leadership Team and Operating Committee reporting directly to CEO. Led FIX integration of execution management (EMS/OMS) partners: SunGard, Thomson ATR, MacGregor and Order Management Systems, Brass, Fidessa, NYFIX, Bloomberg Tradebook, Charles River, MacGregor, Redi-Plus, LineData, Eze Castle.

2003 - 2007 ~4 yrs

Vp | Web Services Development Head | Cash & Trade Finance Technology

New York, New York, Us

Managed business planning and project execution (development & implementation) of CitiDirect - Citigroup’s award-winning global cash management, payments and treasury services platform. Deployed a global web-based system built on J2EE/.Net technology and used by 100,000+ client firms in 95 countries and 19 languages.

2000 - 2003 ~3 yrs

Vp | Global Relationship Bank | Architecture & Internet Technology

New York, New York, Us

Recruited to lead distributed team of web-development professionals across multiple US development centers. Held budgetary accountability for $21MM annually. Developed and executed web-based product strategy for the Global Relationship Bank and Global Trading Technology. Initiated software best practice by adopting the Software Engineering Institute’s (SEI) Capability Maturity Model. Created Architecture and Technology Standards governance processes. Received Chairman’s Award for Excellence.

1994 - 2000 ~6 yrs

Solution Engineering Manager | Financial Services

Cupertino, California, Us

Recruited as an early employee of start-up technology provider of Next Computer and NeXTSTEP, an object oriented development environment (IDE) founded by Steve Jobs. Created Professional Services practice that supported Financial Services and Software VAR development program. Apple's OS X and iOS are direct descendants of NeXTSTEP.

1990 - 1994 ~4 yrs

Prinicpal Software Engineer

Palo Alto, Ca, Us

Developed business systems for a variety of clients using Sun’s Solaris UNIX operating system and OpenWin (X-Windows). Provided systems engineering support for 3rd party Computer Aided Design (CAD) and Computer Aided Software Engineering (CASE) packages.Technical Systems Engineer (1986-1988)

1986 - 1990 ~4 yrs
1 education record

Richard Kern education

  • University At Albany
    University At Albany
    Computer Science And Mathematics
FAQ

Frequently asked questions about Richard Kern

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What is Richard Kern's role at their current company?

Richard Kern is listed as Sr Executive, Customer Experience and Professional Services.

What is Richard Kern's email address?

AeroLeads has found 1 work email signal at @alkami.com for Richard Kern.

What is Richard Kern's phone number?

AeroLeads has found 3 phone signal(s) with area code 862, 207 for Richard Kern.

Where is Richard Kern based?

Richard Kern is based in Dallas-Fort Worth Metroplex, United States.

What companies has Richard Kern worked for?

Richard Kern has worked for Provenir, Alkami Technology, Fiserv, Dovetail, and Thomson Reuters.

How can I contact Richard Kern?

You can use AeroLeads to view verified contact signals for Richard Kern, including work email, phone, and LinkedIn data when available.

What schools did Richard Kern attend?

Richard Kern holds Bs | Bachelor Of Science, Computer Science And Mathematics from University At Albany.

What skills is Richard Kern known for?

Richard Kern is listed with skills including Trading Systems, Market Data, Equities, Electronic Trading, Financial Services, Sdlc, Business Analysis, and Financial Markets.

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