Richard (Rick) Blanchette Email & Phone Number

New Ipswich, Nh, Us

• Provided Presales technical support for HP Presales and Sales teams. • Configured customer BladeSystem, ProLiant and Virtual Connect solutions. • Prepared and delivered customer technical sales presentations.• Served as escalation point between HP Presales teams and the HP Industry Standard Server Division (ISS). • Developed, delivered and facilitated ISS product launch and new hire training for my Presales team. Training delivered included HP BladeSystem, Virtual Connect and ProLiant servers, Network Interface Cards, and other networking products. • BladeSystem Ambassador Program founding member. Functions included program development activities, facilitating Ambassador training sessions and participation in the Core Team for the annual HP World Wide Ambassador Summit.• Served as Presales Lead for HP world wide BladeSystem and Industry Standard Server Technology Communities. Involved developing and maintaining product support web sites, facilitating training webinars, creation and support of PDLs, testing and deploying product support tools and SharePoint sites. • Participated on a team that authored HP BladeSystem presales certification exam. • Trained HP Partners on HP BladeSystem.

• Served as interface between pre-sales technical support team and the Industry Standard Server Division (ISS) and Network Product Division. • Provided level 3 technical support for the Compaq Presales support North America. • Developed and supported an internal website for Compaq BladeSystem presales support that became the primary internal portal on this product worldwide. • Facilitate monthly conference calls between product managers, engineering and Presales Solution Engineers for ProLiant servers and clusters.

• Provided Presales support for all Digital Equipment Corporation products for customers, partners and sales while exceeding the following goals: sales budget, leads budget, productivity goals and customer satisfaction.• Authored certification exam for the Digital GigaSwitch Router.• Developed and delivered Digital network products training including Introduction to Local Area Networks, Wireless Networking, Network Switches and Routers.• Field Service Network Engineer

Fitchburg, Ma

•Trained, supervised and scheduled a staff of fourteen full and part-time circulation department library employees. Developed procedures for all tasks in the department. •Established performance objectives and measurements with each employee to facilitate fair and productive performance reviews. Advertised for, interviewed and hired employees for all positions in the department. •Developed department goals and objectives. Estimated annual budget. Compiled monthly statistics.•Provided circulation desk services to patrons. Participated in the conversion of the library collection to the C/W MARS System.

Bachelor Of Arts (B.A.), English Language And Literature, Education

Library Science