Richard Ngo Email & Phone Number

Coral Gables, Florida, Us

Coral Gables, Florida, Us

Coral Gables, Florida, Us

Baltimore, Md, Us

• Co-founded start-up software and consulting company offering services for mental health practices across the U.S. with 300+ providers • Lead sales, marketing, and operations strategy and direct Salesforce solutions including customization, configuration, and integrations • Grew sales from $0 to $100K+ within 2 months (in 2020), despite challenges of global pandemic

New York, Ny, Us

• Oversaw the consolidation of global processes (Salesforce) and solutions for sales, sales operations, customer and support services across 30+ countries for multi-billion-dollar companies (Abbott Diagnostics, Merck-MilliporeSigma)

Media, Pa, Us

• Led business development and delivery of solutions related to Salesforce.com and partner applications for multi-national consulting company serving multi-billion-dollar clients• Managed international team of development partners across multiple large-scale projects• Closed largest sale in history of SaaS Solutions – Partner Community Portal project for a $2B enterprise in the industrial automation, defense, and cyber security space• Merged Salesforce instances of enterprise’s 12 separate subsidiaries into one single digital organization with shared resources, DCoE, tools, CRM, ERP, etc.• Successfully closed contract compliance project with a $2B+ healthcare enterprise

Sunnyvale, Ca, Us

• Oversaw sales operations using Salesforce solutions for $531M+ company • Collaborated with Sales & Marketing, Customer Care, Finance, Business Operations, and IT to capture business requirements and recommend additional innovations or best practices • Winner of prestigious Annual President Kaizen competition– shortening go-live time by 30%

• Led a team in designing and developing Practice Management System and EHR in the Salesforce Health Cloud for multi-million-dollar mental health system; increasing business efficiency by 50%

Brentwood, Tennessee, Us

• Led a team of 10 to develop a Facility Management System (Salesforce Service Cloud), which included EHR/EMR component from the ground up for multi-billion-dollar healthcare system

Abbott Park, Illinois, Us

Managed global implementation of business solutions for Sales, Marketing, Finance, Customer Support, Technical Services, Quality, Regulatory Affairs, and Operations with the goal of improving the over all customer experience and ultimately customer loyalty.These applications are built on the combined integrated solutions between Salesforce.com, SAP, and other ERP systems.Key accomplishments include:• Successful roll-out of all Tech Services Complaint Handling System globally (North America, Europe, Middle East, Latin America, and Asia) and other Product Support teams (Stirling, Clondiag, the UK Customer Care Team, and France’s Technical Support)• Web portal for EME’s affiliates and distributors to log complaints into Salesforce.com system• Event-based Customer Survey for Technical Services• Integrated daily key Customer Complaint data to Alere Quality Metrics SystemDeployment with full localization:• Patient Home Monitoring• Australian Sales & Marketing• Matritech Reimbursement Tracking module• France Sales & Marketing• Physician Diagnostics Group

Abbott Park, Illinois, Us

• Lead a team to deliver CRM and integrated data solutions to North American business units. In addition, provide sales and sales operations training to executives, managers, and field teams.

Abbott Park, Illinois, Us

• Managed global software development team of 20+ in strategic direction and delivery of solutions for diverse divisions (Sales, Technical Services, Contracts, Finance, Manufacturing) for $2.4B company• Expanded deployment of solutions to Europe, Middle East, Africa, Asia, and Australia within 3 years • Collaborated with cross-functional global teams to define processes, governance, policies, risk management, testing, and implementation plans• Delivered the first validated, FDA-compliant Salesforce Service Cloud Complaint Handling System • Planned and facilitated National Sales Conference; developed training programs for up to 100 staff• Ranked #1 Sales Director exceeding sales quota by 118% and recognized as only Director to be on the Annual Operating Plan team

Alameda, Ca, Us

Responsible for sales of embedded software, hardware assisted tools, and professional services to the following accounts: Cisco, Nortel Networks, Alcatel, Motorola, Siemens, Lucent, Agere, Proxim, Philips, Toshiba, and Ericsson;• Developed long-term relationship with high-level executives of many of these companies;• Responsible for scheduling and management of technical resources within the region;• Territory included the Southeast region of the U.S. (from Maryland) and South America.

Amsterdam, Nh, Nl

• Responsible for developing new markets for the company's first software + systems product line called IOWorks• Responsible for sales of these systems and software tools to customers in North America and Europe• Managed the company's manufacturers sales representatives in the field

Amsterdam, Nh, Nl

• Developed IOWorks family of software products. IOWorks includes four main components: Visual Soft Logic Controller, Managers, Board Drivers, and Generic Device Drivers.

Madison, Al, Us

• Lead engineer of a group of software engineers that designed and programmed commercial scanning and mapping software.• Especially trained in GUI designed.

Fr

• Designed and programmed flight navigation software for the US Navy.• Designed and programmed database management system to keep track of US Navy ships' maintenance records.