Senior Director, Product Accessibility
Current
May 2021 - Present
AeroLeads people directory · profile
Richard Boardman Email & Phone Number
Senior Director, Product Accessibility at Zendesk
at
Zendesk
1 work email found
@zendesk.com
2 phones found area 650 and 415
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Director, Product Accessibility at Zendesk
Location
San Francisco Bay Area, United States
Who is Richard Boardman? Overview
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Quick answer
Richard Boardman is listed as Senior Director, Product Accessibility at Zendesk at Zendesk, based in San Francisco Bay Area, United States. AeroLeads shows a work email signal at zendesk.com, phone signal with area code 650, 415, and a matched LinkedIn profile for Richard Boardman.
Richard Boardman previously worked as Senior Director, Product Accessibility at Zendesk and Senior Director of Product Accessibility at Salesforce. Richard Boardman holds Phd, Human-Computer Interaction from Imperial College London.
Company email context
Email format at Zendesk
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{first_initial}{last}@zendesk.com
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Profile bio
About Richard Boardman
I run product Accessibility at Zendesk. I am a people and program leader, dedicated to developing high quality, inclusive technology. I have 10+ years experience in people and program leadership at Google, Salesforce and Zendesk, where I’ve led world-class teams and programs in Product Accessibility, UX Research and Engineering. I’ve also worn IC hats in all 3 roles, advised a large number of startups, and received a PhD in Human-Computer Interaction along the way.I enjoy bringing my cross-functional experience and a pragmatic approach to new challenges, in order to drive success and strategic decisions within complex practical constraints. I have a proven track record of doing this in many areas of technology ranging from consumer applications through to B2B and B2C enterprise tools, across both mobile and web.My management philosophy is one of “servant leadership” to help my teams do the best work of their careers, and then grow beyond that. I strive to wear a learning hat at all times so I can improve as a leader and develop new skills.
Listed skills include User Experience, Usability Testing, User Research, Human Computer Interaction, and 46 others.
Current workplace
Richard Boardman's current company
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17 roles · 27 years
Richard Boardman work experience
A career timeline built from the work history available for this profile.
Senior Director Of Product Accessibility
Managing the world-class Product Accessibility team at Salesforce. Scaled program to keep up with Salesforce's massive growth, including design and engineering enablement, trust and governance, and outreach and training. Advise product leadership on global strategy.
May 2017 - May 2021
Director Of Product Accessibility & Design System Infrastructure
Managed the Product Accessibility team (as per current role) and the Lightning Design System infrastructure team.
Oct 2015 - May 2017
Ux Engineer (Lightning Design System)
This was an amazing opportunity to relive my engineering roots on the Salesforce Lightning Design System team, where I developed infrastructure for the building, testing, and deployment of both design system and website.
Oct 2014 - Oct 2015
Ux Research - Principal And Manager (Sales Cloud, Mobile Products)
Managed Sales Cloud research team. Conducted lab and field research studies to inform product decisions and strategy.
Apr 2013 - Oct 2014
Ux Advisor
Advised the Slideshare leadership team on all aspects of user experience before and after their acquisition by LinkedIn.
2010 - Jun 2013
Principal
Upstart Ux
User Experience research and design consulting. Clients included SurveyMonkey, Airbnb, Zestcash, Hearsay Labs.
Jun 2010 - Mar 2013
Startup Ux Mentor
Startup mentor and trainer at 500 Startups incubator. Guided hatchling startups on the import of understanding the needs of their target users, and then exceeding them.
2010 - Jan 2013
Senior Ux Researcher & Manager
Managed advertising and client tool research teams. Conducted user testing and field research for a wide range of Google products including Toolbar, Desktop, Adwords and Adsense, to drive product decisions and business strategy. Developed UX audit methodology based on cognitive walkthrough. Accessibility: led first Accessibility employee group and audit of Search.
Aug 2004 - Sep 2009
Nov 1999 - Jul 2004
Oct 2002 - Jan 2004
Ux Consultant
User Advocacy Group
Field studies to improve rider information systems for Manchester's transit systems.
Feb 2001 - Oct 2001
Visiting Scholar
Worked on a range of Human-Computer Interaction projects including the development of interfaces for large touch-screen displays.
2000 - 2001
~1 yr
Software Engineer
Developer in the nascent field of web engineering. Very old school: Perl CGI, Java servlets, Domino/Lotus Notes. Built and deployed bank’s first external website and firewall.
Sep 1995 - May 1998
Jun 1994 - Sep 1994
Jun 1993 - Sep 1993
Electronic Engineering Intern
Designed and built PCB for testing the Inmos Transputer (an early microprocessor for parallel computing).
Sep 1991 - Jun 1992
3 education records
Richard Boardman education
Phd, Human-Computer Interaction
Imperial College London
Msc, Cognitive Science And Natural Language
The University Of Edinburgh
Beng, Information Systems Engineering
Imperial College London
FAQ
Frequently asked questions about Richard Boardman
Quick answers generated from the profile data available on this page.
What company does Richard Boardman work for?
Richard Boardman works for Zendesk.
What is Richard Boardman's role at Zendesk?
Richard Boardman is listed as Senior Director, Product Accessibility at Zendesk at Zendesk.
What is Richard Boardman's email address?
AeroLeads has found 1 work email signal at @zendesk.com for Richard Boardman at Zendesk.
What is Richard Boardman's phone number?
AeroLeads has found 2 phone signal(s) with area code 650, 415 for Richard Boardman at Zendesk.
Where is Richard Boardman based?
Richard Boardman is based in San Francisco Bay Area, United States while working with Zendesk.
What companies has Richard Boardman worked for?
Richard Boardman has worked for Zendesk, Salesforce, Slideshare, Upstart Ux, and 500 Startups.
How can I contact Richard Boardman?
You can use AeroLeads to view verified contact signals for Richard Boardman at Zendesk, including work email, phone, and LinkedIn data when available.
What schools did Richard Boardman attend?
Richard Boardman holds Phd, Human-Computer Interaction from Imperial College London.
What skills is Richard Boardman known for?
Richard Boardman is listed with skills including User Experience, Usability Testing, User Research, Human Computer Interaction, User Interface Design, Research, User Centered Design, and Information Architecture.
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