Richard Bodinar Email & Phone Number

Cannock, England, United Kingdom

Solihull, England, United Kingdom

Whilst at Convergence Group I was approached to become the third line network team lead due to a proven track record with the business as well as the ability to lead a team, influence engineers across the business, and offer input on how processes and procedures should work and be executed within the wider engineering department. The team lead role.

Solihull, England, United Kingdom

Responsibilities for my current role include taking the technical lead on projects, resolving technical issues that cannot be resolved by the second line team, educating other engineers including field service, second line, implementation and third line engineers. Other responsibilities include acting as an escalation point across the business.

Solihull, England, United Kingdom

Responsibilities for second line at Convergence Group included dealing with complex customer incidents, acting as an escalating point and educating the first line and service desk team members. Whilst working on second line I also took specific requests from the NOC manager, internal team leads as well as internal escalations from across the business..

Stafford

Responsible for designing and implementing Ctalk ICE call centre solutions, both in a hosted and customer premises environment. Designed and implemented the core MPLS and voice infrastructure, including sourcing and configuring of appropriate networking equipment and Session Border Controllers, project management of voice and data carrier interconnects and.

Bournville

Bachelor Of Science (Bsc), Computer Networks And Security, 2:1

Activities and Societies: America Football, 5-a-side football

A Levels, Maths, Physics, Computing, Media Comms And Producton