Helping families earn more income and become properly protected, debt free and financially independent.Primerica is a Main Street company for Main Street North America. Our mission is to help families earn more income and become properly protected, debt free and financially independent. The new Primerica has emerged as one of the most dynamic companies in business today. We are now the largest financial services marketing firm in North America.

I was responsible for providing 1st and 2nd level help desk support for Enterprise supporting global users and complex applications. I worked as a liaison with Production Support and Development teams.Achievements* Guarantee compliance and control risk for access to systems, following detailed on-boarding procedures for new users. * Consistently meet Service Level Agreement (SLA) goals by efficiently analyzing and troubleshooting help tickets.* Ensure quality control checks… Show more I was responsible for providing 1st and 2nd level help desk support for Enterprise supporting global users and complex applications. I worked as a liaison with Production Support and Development teams.Achievements* Guarantee compliance and control risk for access to systems, following detailed on-boarding procedures for new users. * Consistently meet Service Level Agreement (SLA) goals by efficiently analyzing and troubleshooting help tickets.* Ensure quality control checks are complete prior to release of new Enterprise applications. Complete UAT testing, resolve issues, and repair changes within application prior to global release.* Project managed mobile deployment for hundreds of global Blackberry users involving US, Europe and Asia Pacific regions.* Collaborated with design team to create and launch a new flood insurance application.* Trained global staff on processes and user applications.* Administered Disaster Preparedness Plan for help desk. Show less

I was a member of the Financial Services Desktop Help Desk team. I was accountable for administration of access to financial service desktop applications and support of various applications for Commercial and Treasury Sales & Service Lines of Business.AchievementI am proud to have been a pioneer in launching a Help Desk and institutionalizing global support.

I had a progressive career, and moved into many different job roles earlier in my career to include:Risk Control, Fraud AnalystClient Service RepresentativeTreasury Sales and Service Call Center Assistant ManagerRetail Customer Service Representative Proof Supervisor Adjustment and Check Processor

I was assigned to gather intelligence information, analyze data, and created reports that were sent to Senior Command.Achievements* Selected to be on the staff for Major General Paul Martin, the Commander of the Electronic Security Command. * Analyzed all source data, created reports, and presented daily briefings and written summaries to the Commander and his senior staff.