Richard Bull Email and Phone Number
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PROFILEA highly experienced business leader with an outstanding track record in delivering business results across different market sectors. Recognised as having key skills in sales leadership, technical understanding, restructuring and leading large teams to over achieve goals. Bringing focus and energy with a talent for achieving short-term business transformation balanced with long lasting organisational success.KEY SKILLSSales and bid negotiationExcellent track record in Service Transition and Business Transformation through strong project management and programme leadership.People & Organisational leadership Client management skills including contract managementRelationship building at CXO level, P & L performance and Service DeliveryExtensive knowledge of outsourcing for IT & the leisure/ retail sectorLean Methodology and deploymentSpecialties: budgeting, business development, concept development, conversion,agile, devops, programme delivery, customer satisfaction, customer service, delivery, department of trade and industry, Leadership, logistics, management development, marketing, negotiation, networking, plc, profit & loss, requirements, sales, strategic vision.
Capgemini
View- Website:
- capgemini.com
- Employees:
- 321265
- Company phone:
- 212-314-8000
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Vice President : Head Of Projects And Consulting . Cloud, Cyber And InfrastructureCapgeminiCobham, Gb
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Vice President : Head Of Projects & Consulting . Cloud, Cyber & InfrastructureCapgemini Feb 2023 - PresentParis, France, Fr
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Vice PresidentCapgemini Dec 2018 - PresentParis, France, Fr
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Advisory Board MemberGrowthdeck Sep 2019 - PresentMilton Keynes, Buckinghamshire, Gb -
Director Applied IntelligenceBae Systems Applied Intelligence Mar 2015 - Jan 2019Guildford, Surrey, Gb,, -
DirectorBae Systems Applied Intelligence Mar 2015 - Dec 2018Guildford, Surrey, Gb
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Executive Director End User ServicesFujitsu Apr 2012 - May 2014Delivering end user solutions for private and public sector clients in both desktop and retail environments. Accountable for day to day service delivery, transformation and transition programmes, offerings and technical delivery architecture.Deployment of thick and thin client solutions and enablement of BYOD to scale.Leading an organisation of 2500 people with sales, programmes, service desk, mobile and onsite engineering capability across multiple client enterprises.Key achievements:Led an organisational change that improved the margin from 6% to 20%, via restructure, third party supplier management and cost of delivery improvement.Three hundred new roles created with work in sourced and Third party spend reduced from £48m to £28m per annum. Established the new organisation to deliver and became chairman of the subsidiary.Improved both customer satisfaction and service level through the introduction of a KPI regime that we measured and tracked monthly.Responsable for the successful transition and transformation programmes for a eight new name business wins in both public and private sector.Win rate improved from 24% to 48%.Recognised by Gartner in the end user magic quadrant as being the industry leaders for desktop enterprise in 2014.
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Business Unit DirectorFujitsu Services It Outsourcing May 2009 - Mar 2012Business Unit Director for Fujitsu, managing Her Majesties Revenue & Customs as part of the ASPIRE contract, all IT infrastructure, service delivery, business development and customer satisfaction.Leading a team of circa 1,500 people responsible for associated revenues, customer satisfaction and profit targets.Data Centre infrastructureCloud, Infrastructure as a service deploymentScanning and Printing operations,Desktop roll out and deployment,Lean deploymentExceeded targets for sales revenue and profit over the three financial years.The successful delivery of self-assessment peak over three successive years, with no security breach or DOS incidents.An 80% reduction in lost business hours for the customer over since 2009 through ongoing service improvementDeployed Fraud and error solution for working family tax credit using data analytics (FEAST) recognised by Cabinet Office Minister and Exchequer Secretary. The first Fujitsu deployment of a big data solution.The development & deployment of the largest private cloud in government for HMRC including go live of Stamp Duty Land Tax via the cloud.
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Acting Director Core ServicesFujitsu Nov 2008 - Apr 2009JpAsked to Restructure Core Services after departure of CEO and achieve end of year targets. An organisation of 10,000 people providing delivery to the customer facing account teams.AchievementsEstablished and implemented new structure and leadership teamDelivered ahead of forecasted targets -
Director - Customer ServicesFujitsu Mar 2006 - Nov 2008JpOperationally responsible for service desks, engineering and logistics across UK and EMEA. Leading 5000 people and delivering service into all Fujitsu Services customers. Creation of unit strategy and execution along with expansion of existing customer base and growth targets balanced with operational effectiveness and efficiency. AchievementsMoved Service Desk and Desktop into top right of Gartner Magic QuadrantReduced costs of delivery by 32% by end of fiscal year 06/07Successful transition to new logistics supplier saving £8m per annum Developed and deployed Customer Services delivery strategy of "world class"Implemented near shore location strategy in Portugal and PolandLed negotiations to successfully resolve five year trade union dispute.Deployed service desk offerings in Costa Rica and MalaysiaAppointed Chair of Fujitsu UK consultative forum November 2007Head of 800 strong Service Delivery Management professional communityITSMF award winner 2007 for results achieved via deployment of Lean methodology
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Operations DirectorDti Account Feb 2004 - Mar 2006Responsible for end to end delivery of IT outsourcing solutions on behalf of Fujitsu Services into the DTI with a lifetime contract value of £600mAchievementsLed and initiated a reform programme to return account to profitability adding £94m to lifetime model of the 15 year PFI contractLed technical refresh programme across 5000 seat estate to budget and milestone plan.Improved customer perception and satisfaction ratings from satisfied to very satisfied Deployed Lean methodologies to reduce incidents per user by 45% P & L responsibility for the account
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Operations Manager Uk Mobile EngineeringFujitsu Services Jul 2000 - Jan 2003JpResponsible for 450 break/fix engineers covering all ranges of services to customers across the UK and Ireland. Providing 24/7 support to all market sectors from basic break/fix to high end systems and networks.AchievementsImplemented and focussed teams on a set of key deliverables that have generated revenue and improved year on year performance through utilisation of generated white space to deliver projectsIncreased productivity by 35% over two yearsHarmonised 17 sets of terms and conditions to one leading negotiation with both Trade Union and employee representatives
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Operations ManagerMansfield Brewery Plc Jan 1998 - Jan 2000A FTSE quoted company with a combined turnover of £32million and a group pre tax profit of £18.4 million. Responsible for eighty-four town centre outlets with four area manager direct reports and a profit requirement of £7.8 million annually.AchievementsCreation and development of dual-purpose town centre concept "TP Woods & Co" Initiation and implementation of town centre promotional strategy reversing a like by like decline in both food and liquor sales in High street salesLed project team in the successful acquisition of seven managed outlets purchased from Morland PLC for £10.4 million
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Area ManagerWhitbread Plc Jan 1994 - Jan 1998Initially responsible for minor town centre outlets moving to 18 of the larger high St sites within their Chiltern Inns division with a profit requirement of £3.5 millionAchievementsDevelopment of "Pitchers" sports bars from concept to High St launch and operationIncreased customer service ratings across the estate by 5% year on yearImproved both profit and conversion to profit every year of each estate managed
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Training ManagerAllied Leisure Plc Jan 1988 - Jan 1994Creation and delivery of training solutions within ten-pin bowling, nightclub and bars division at all levels within the organisation. Development and implementation of management development programme from trainee up to senior manager.
Richard Bull Skills
Richard Bull Education Details
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University Of StaffordshireBusiness Studies -
South West London CollegeTraining Management
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University Of StaffordshireHon) Business Studies
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North Wirral CollegeBusiness Studies
Frequently Asked Questions about Richard Bull
What company does Richard Bull work for?
Richard Bull works for Capgemini
What is Richard Bull's role at the current company?
Richard Bull's current role is Vice President : Head of Projects and Consulting . Cloud, Cyber and Infrastructure.
What is Richard Bull's email address?
Richard Bull's email address is ri****@****tsu.com
What schools did Richard Bull attend?
Richard Bull attended University Of Staffordshire, South West London College, University Of Staffordshire, North Wirral College.
What skills is Richard Bull known for?
Richard Bull has skills like Strategy, Outsourcing, Management, Change Management, It Outsourcing, Business Development, Service Delivery, It Strategy, Program Management, It Service Management, Leadership, Project Delivery.
Who are Richard Bull's colleagues?
Richard Bull's colleagues are Shiny Bhu, Milind Mohile, María De Los Ángeles Villafuerte, Bhanush Pasupuleti, Shubhalakshmi Ms, Szymon Michalik, Shiwani Rai.
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