Richard Rivera Email & Phone Number

Toronto, Ontario, Canada

Enrich the team in relevant conversations around various cultural observances. Develop curriculum on Inclusion, Equity, and Diversity (I&D). Conduct meetings around toolkits for district leaders to interrupt bias and create more diverse recruiting pipelines.• Created curriculum around bias for district leadership team, creating a more inclusive work environment and increasing employee community service engagement 100%+.• Transformed customer experience by focusing on associate… Show more Enrich the team in relevant conversations around various cultural observances. Develop curriculum on Inclusion, Equity, and Diversity (I&D). Conduct meetings around toolkits for district leaders to interrupt bias and create more diverse recruiting pipelines.• Created curriculum around bias for district leadership team, creating a more inclusive work environment and increasing employee community service engagement 100%+.• Transformed customer experience by focusing on associate engagement and performance, increasing Customer Connections Happiness Scores 122% over a 3-year period.• Invited as guest speaker to the Pan-Asian Partners Network of Starbucks, representing the Asian Canadian / I&D experience, resulting in 10K+ employee views.• Recognized by community for raising $60K+ through the SPIN4KIDS event held every year to help youths learn about fitness importance. Show less

Toronto, Ontario, Canada

Performed recruiting, sales forecasting, scheduling, promo implementations, and duties related to retail management.• Led team of 20 baristas and 5 supervisors that served thousands of people in our local community, creating a culture-rich partner experience focused on engagement and performance development.

North York, Ontario

Oversaw full operations of a fitness facility. Created strong teams rich in engagement, personal responsibility, integrity, and drive. Analyzed productivity and profitability of key departments. Managed all sales department activities and developed sales strategy. Interviewed and trained new employees, processed payroll, and conducted daily sales meeting with staff and management.• Cultivated the right culture with associates, driving profitability from negative to positive figures… Show more Oversaw full operations of a fitness facility. Created strong teams rich in engagement, personal responsibility, integrity, and drive. Analyzed productivity and profitability of key departments. Managed all sales department activities and developed sales strategy. Interviewed and trained new employees, processed payroll, and conducted daily sales meeting with staff and management.• Cultivated the right culture with associates, driving profitability from negative to positive figures, delivering superior member experience, and retaining current business.• Identified new methods for cutting operating costs while increasing services; removed redundant labour costs by assessing actual traffic versus forecasted, and reinvested into hot spots based on community use, saving 20% in the first year.• Earned promotions following superior performance and demonstrated ability to quickly learn and master complex concepts. Show less

Scarborough, Ontario

Scarborough, Ontario

North York, Ontario

Scarborough, Ontario

Approved all purchases, handled bids, negotiated contract pricing, and performed technical research.• Negotiated contracts in total cost reduction effort, establishing master purchase agreements and strategic alliances with domestic and international suppliers.• Managed staff of 3, decreased costs, and improved quality by creating stronger communication systems and routines, developing feedback loops with production / warehouse staff, and implementing changes quickly that ensured supply… Show more Approved all purchases, handled bids, negotiated contract pricing, and performed technical research.• Negotiated contracts in total cost reduction effort, establishing master purchase agreements and strategic alliances with domestic and international suppliers.• Managed staff of 3, decreased costs, and improved quality by creating stronger communication systems and routines, developing feedback loops with production / warehouse staff, and implementing changes quickly that ensured supply of raw materials, packaging components, and subassemblies. • Migrated from a paper pen administrative purchasing/invoicing process to a custom S.A.P. online program, making the workflow faster / smoother from time of customer order through to delivery and facilitating audit processes along the line, optimizing and eliminating slowdowns. Show less

North York, Ontario

Performed dual role of regional manager for 9 locations and the store manager of the flagship location for startup company focused on bringing an established Asian refreshment to Canadian stage. Oversaw profit attainment, financial and operational planning, payroll, and employee performance. Trained, developed, and motivated staff.

Etobicoke, Ontario

Performed research and data mining for 3rd party marketing company. Analyzed economic conditions, business trends, and potential markets. Examined and analyzed statistical data to forecast future marketing trends. Developed comprehensive marketing and media programs, reduced costs, and increased revenues.