Lead a team of 32 memberships achieving onboarding, logistic, and operation objective■ Launch the full vendor self-activation process, break the limitation and keep the SLAs of activate process■ Reduce the devices cost from 3rd party service over €1500 every month■ Shorten the packaging and logistic hour from 60 to 48 hour in average via improved process and inventory management■ Worked with APAC and Global team in Singapore and Berlin for A/B testing launch, new product… Show more Lead a team of 32 memberships achieving onboarding, logistic, and operation objective■ Launch the full vendor self-activation process, break the limitation and keep the SLAs of activate process■ Reduce the devices cost from 3rd party service over €1500 every month■ Shorten the packaging and logistic hour from 60 to 48 hour in average via improved process and inventory management■ Worked with APAC and Global team in Singapore and Berlin for A/B testing launch, new product deploy, system UI/UX QA and user feedback■ Cross-department collaboration with Marketing, Vendor Experience, Finance, Business Intelligence, and Product Manager to ameliorate the current processes and initiate automatic flow Show less

Responsible for onboarding, incubation, operation, hardware support, and supply chain management■ Speed up onboarding age within a week in average via SMS tool and improved process■ Build half-automatic activate/processing tool via UiPath and Python■ Reduce zombie vendor to 3%, ranked 1st in APAC country■ Deploy official tracking search engine for vendor and internal sales via google site combined with Gsheet database

■ Build vendor system prototype for vendor self-learning■ Improve the process of hardware support, reducing the processing SLAs from 10 to 2 days■ Introduced OBS streaming tool and cooperated with Google My Business for online course streaming

Manage 17 staff and the store ranked top 20 on the world of Sukiya