Richard Cabrera Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Atlanta, Georgia, United States

- Effectively managed a global and remote Product and Engineering team spanning the US, UK, and Ukraine- Led monthly product and technology board and investor meeting updates- Thought leader and architect of Realife Tech's new Campaign Automation product and strategy- Collaboratively worked with CRO to create an effective sales process to ensure organizational alignment on prospect requirements, delivery timing, and future value to revenue and product vision.- Reduced client support friction by 40% through joint process improvement and cross-functional buy-in across Product, Engineering, and Customer Success teams- Planned and executed re-org of Product and Engineering to increase alignment and productivity - Revamped process and communication of Product and Engineering roadmap - Introduced sprint team metrics and dashboards to aid retros and data driven decision making - Increased average sprint velocity by 130%, with a carryover point reduction of 74% - Instilled a strong culture of fast feedback, product driven prioritization, and commitment to delivery- Led Annual/Quarterly OKR and Annual Employee Performance Review processes - Successfully organized and executed a 3rd party audit and attestation of PCI SAQ-D compliance with QSA- Spearheaded a cost reduction project that decreased operational costs by 14%.- Launched Learning & Development initiative focused on the 3Es of development - Experience, Exposure, Education. - Introduced the organization to GROW and 2x2 models for coaching and performance management - Created internal portal and Slack channels to centralize and promote L&D materials and activity - Established precedent for employee quarterly goals to include at least one targeted at personal/career development - Received Realife Tech's 2021 Impact Award by employee vote

Atlanta, Georgia, United States

- Launched "Safe Seat", a feature of Experience Pass, at multiple Power 5 universities to enable dynamic, efficient and socially distant seating for the safe return of fans to NCAA football venues.- Successfully transformed organization to fully virtual, with no negative impacts on service and maintained a motivated, high-performance culture in the wake of significant challenges due to COVID-19.

Atlanta, Georgia

- Managed KPIs, budget, strategic direction, and team development for Engineering, Security, and Data teams.- Achieved significant revenue growth, from 2017-2019, by scaling existing offerings and delivering innovative products for student and season ticket members.- Transformed student ticketing programs and end-user experience for Power 5 universities through access to ticket returns, group linking, resale and last-minute purchase features.- Reduced human-related security risk metrics to 93% below industry average, utilizing KnowBe4 tooling, training and best practice processes resulting in a "Strong" rating via third party security audit.

- Collaborated with technology leadership at Ticketmaster, Live Nation and Major League Baseball to integrate the Experience Platform into industry leading applications to create flexible ticketing solutions used by millions of fans per year.- Managed an offshore development initiative to create a partner self-service portal to increase operational efficiency and empower partners to meet game day objectives.

- Built a top-tier engineering culture and team, through both in-house and external recruiters, by spearheading hiring plans.- Designed and planned thoughtful employee and candidate development through hack days, internship programs, conferences and user-groups, alongside personalized training programs and in-house events.- Partnered with a national wireless provider to create a sponsored sports platform for customers to receive exclusive promotional offers across multiple professional sports venues.

Atlanta, Ga

- Design & implementation of the Experience platform- Define and implement the company's development processes and tools- Building and mentoring the engineering team- Product development

Norcross, Ga

- Design and implementation of software in Java, C++, PHP, Shell, Perl, and PL/SQL- Mentoring of team members- Acting DBA of a large Oracle database installation- Performance tuning of Oracle at SQL, Schema, Instance Configuration, and Storage Level- Managed and implemented disaster recovery plans- Researched emerging technologies such as SD Frameworks, Mobile platforms, and NoSql solutions

Design and implementation of internal and customer facing applications and tools. - Highly available server software and APIs - Grid Computing platform - Authentication Gateway that supports DE's existing real-time fraud analysis engine - Highly parallel apps using patented methods to obtain IP Intelligence information across the Internet. Applications range from determining location and bandwidth, to proxy detection, DNS archiving, and network route analysis. - Web based data mining tools via PHP, Perl, and AJAX technologies interfacing with MySQL and Oracle - NetAcuity OpenX Geo-targeting pluginResponsible for administration, maintenance, and tuning of a large Oracle database installation. - Manage backup and recovery process - Extensive experience with very large data sets - Performance tuning at the DB, I/O, and SQL level. This includes table and disk partitioning, Oracle memory sizing, proper use of stored procs, indexing, and schema design

Bachelors, Computer Science

Aa, Computer Science