Richard Caddick Email & Phone Number

I’m currently heading up the cxpartners London studio. A designer by training, focused on putting people at the heart of organisations to help them develop better products and services for their customers, helping them thrive."cxpartners is a business that helps to deliver real change. That’s the important piece for me - making practical and actual changes that customers see and appreciate."Richard Pash, Marketing Director, Zurich Insurance UK"In a big company, you sometimes lose your focus on the customer; you think you know how things should work because you’re a big player. cxpartners bring you down to earth and show you reality."Dirk Schmidt, Head of IT, Coop (Switzerland)“The sense of collaboration and the way cxpartners facilitated a different way of working was important. You could see those key stakeholders in workshops - influential people - discovering a different way of thinking."Charlotte Neal, Head of Consumer and SME Marketing, Axa PPP"I’ve worked with a lot of digital agencies and I haven’t seen anyone do service design with this level of discipline - in setting metrics, ideating, prioritising, and testing. I haven’t met better service designers and UX designers. That’s the secret sauce."Francis Bacon, Digital Programme Manager, Samaritans"The value of cxpartners is to take an end to end approach rather than pick a few things that are on fire, or to act on anecdotes - cxpartners takes a scientific approach."Arjan Toor, CEO, Cigna IPMI

Listed skills include User Experience, User Centered Design, Usability Testing, Usability, and 28 others.