Richard Carson Email & Phone Number

Lugoff, Sc, Us

• 2017-2024: Hyland OnBase development. Using OnBase’s Advanced Capture OCR, developed over 30 templates to extract data from lender mortgagee change request forms. Process was enhanced with RegEx text pattern syntax and calling on past experience in graphic design and typography, to identify typeface quirks and workarounds. Over 90% accuracy in text recognition. Example: a 100 page form containing over 1000 line items changes that required data entry operators a week to key in was reduced to a 1 hour proofreading task.• Other OnBase projects: check approval payment procedure with workflow enhancements; also, email ingest of daily certification forms that automated a manual process and provided these forms to stakeholders daily instead of once a week.• 2015-2018: Sharepoint. Company’s antiquated Sharepoint sites had become heavily siloed with ad hoc, overlapping permissions. Re-architected using Sharepoint Online. Goals implemented: single-source-of-truth, bottom-up permission structure, social interaction tools, and 40+ smaller team sites managed by team owners. Overall benefit created a tool with meaning to each company employee which resulted in widespread acceptance and participation.• 2013-2015: UI Upgrade. The company’s Claims management software would only function in Internet Explorer version 8. Using HTML 5 and CSS LESS toolkit, was able to implement a device agnostic approach providing a modern, clean interface.

• Worked with CEO to define 9 unique market opportunities for automated voice/text message system start-up business geared to the healthcare industry.• Prototyped low and high fidelity mockups; worked closely with stakeholders on implementation.• Researched and wrote detailed requirements documentation, VISIO diagrams, business rules.• Conducted detailed QA testing over six month period.

• Developed key components of start-up BestContractors.com. Delivered on schedule in just five months.• Conceived and implemented home improvement photo sharing functionality to enhance communications between homeowners and contractors.• Developed Content Management tool so clients could self-manage their profile data. Acknowledged by CFO to have reduced administrative overhead and staffing demands.

• Utilizing CFML, HTML, CSS and Photoshop: Initiated UX interface redesign with an emphasis on streamlined usability and Section 508 compliance; facilitated a company-wide rebranding. • Created a sales and lead tracking application that resulted in improved staffing efficiencies.• Optimized and rebuilt SQL queries. Transitioned many into SQL Server stored procedures and triggers. This resulted in performance improvements.• Wrote extensive application style guide to support implementation of new interface.