Richard Castro Email & Phone Number

Miami, Fl, Us

Los Angeles, California, United States

Los Angeles, California, United States

Los Angeles County, California, United States

• Supervised multiple boutiques across the Los Angeles area to ensure KPI’s were met.• Identified areas of opportunities in both spa and retail business and created action plan to drive results and lead teams to success.• Responsible for identifying new prospects in the LA area and communicating with regional for future opportunities in spa and retail.• Hosted education workshops to ensure teams were up to date on collections, treatments, new launches and ingredients.• Cultivated new partnerships and cross promotions to maximize business in both boutiques.• Developed follow-up/clientelling program for boutiques to ensure repeat business in both spa and retail sectors.• Created a productive and efficient environment in multiple locations by ensuring both operational and HR aspects were in sync.• Responsible for reviewing P & L reports to ensure hours and budget were met.• Delegated tasks to managers and employees to ensure all goals were achieved and exceeded.• Tasked with hiring, retaining and coaching multiple teams.

Miami, Florida, United States

• Achieved and exceeded store sales goal for 3 consecutive years.• Nominated number 1 boutique in sales and growth for the year of 2018.• Cultivated relationships with surrounding offices and residences, bringing brand experiences to them to build brand awareness. • Responsible for managing inventory in both boutique and spa.• Completed stock orders to maintain proper stock levels in the boutique and spa at all times.• Coached all team members towards Caudalie brand standards.• Training and retaining new hires and on boarding such as product and POS training.• Scheduling team members to optimize not only spa hours, but boutique sales on floor.• Planned, coordinated and executed at least 2 events per month.• Responsible for payroll, deposits, and event cash coordination.

Miami, Florida, United States

• Collaborated with store manager and corporate office to build brand awareness in US market. • Styled and educated luxury clientele to ensure targets were met and exceeded. • Enhanced visual merchandising to ensure product was displayed and sold at full potential. • Attended events in retailers to ensure brand was represented with integrity. • Trained sales/operations team on past and current collections. • Coached associates on proper selling and follow up techniques in a luxury environment.

Aventura Mall

• Cultivated expertise on current and new products. • Educated client on products and skin care to build sales. • Provided seated consultations to assess client needs. • Organized events as a marketing strategy. • Supervised associates to ensure maximum customer service. • Increased sales through client outreach and social media. • Performed opening and closing operations including calculating sales associates' daily goals and updating business tracker.

Miami Beach, Florida

• Attended networking events to promote magazine and brand. • Maintained client contract database up-to-date. • Contacted client on advertisement space and submit correct invoices. • Communicated with all members of staff including editor-in-chief. • Responsible for contacting luxury retailers for media and advertising. • Created contracts for advertising campaigns in the magazine.

Aventura Mall

• Provided exceptional sales and customer service in a luxury setting.• Built relationships and core personal business through creative selling, use of client-book, mailings, and completed sales through post sale follow up. • Maintained full knowledge of past and future seasonal collections. • Assisted with visuals and merchandising throughout interior displays and exterior windows.