Richard Burnett Email & Phone Number

Nanaimo, British Columbia, Canada

Nanaimo, British Columbia, Canada

Vancouver, British Columbia, Canada

Vancouver, Canada Area (Working Remote)

Worked with a portfolio of customers, including key strategic accounts, to maximize the uptake of their Vonigo software deployment, strengthening the value of the software to their operations and processes. * Provided post on-boarding training via training calls, webinars and training material * Helped manage support requests * Managed changes to my accounts environments and setup as requested * Introduced new features, including up-selling * Liaised with development on new features * Assisted Web team with customer online portal updates * Advocated for customers as needed for support issues or software updates

Squamish

Maintained a record of deliveries and Sales at the site. Ensured delivery compliance. Handled onsite sales. Dealt with Sales enquires and any customer service issues at the site. Involved in handling Account Receivables calls. Recorded staff hours and activities

Vancouver, Canada Area

My primary responsibilities were: - Managed the Global Maintenance Sales Team Targets and Target relief process -Ad Hoc reporting /data analysis for the Maintenance and General Sales teams-KPI Reporting on Maintenance Sales quarterly achievements-Forecast Reporting-Supporting PMO effortsImproved the quarterly target relief process as well as the escalation process to provide more accurate numbers earlier in the sales quarterClarified and tightened the rules around target relief qualifications and created documentation. This significantly reduced the rejection rateImproved the end user information in the Ad Hoc Reports. This made the reports more user friendly and reduced miss interpretation by the end user

Vancouver, Canada Area

Trained a team of eight contractors in Sales Maintenance Renewals (most of which were hired full time)Guided a team of six senior account managers to successfully achieve their quarterly renewal targetsEscalation point for Maintenance Team issues with IT and Finance

Vancouver, Canada Area

Responsible for the renewal of the Maintenance Agreement Contracts for a set quota of companies. I achieved target every quarter. - Named Rookie of the Year for North America in my first year- Achieved Top Talent rating in the following year (awarded to top 10% of employees)- Became the CRM Super User for the North America Maintenance Team- Provided input to IT on the GUI design for the new CRM system Selected from the Global Maintenance Renewal Account Management Team by the Director of Sales Operations to give the Go/No Go decision on the implementation of a new CRM system

Vancouver, Canada Area

Once completing my residency process I was hired to work in the Customer Service Team. There I dealt with a wide range of customer concerns, liaising with IT, Sales, Finance and Support to escalate and resolve issues.Provided a consistent high level of customer serviceHighly regarded and trusted by managers regarding confidential mattersChosen for testing of the new CRM system adopted by the company

Milton Keynes, United Kingdom

Promoted to the UK Head Office to work as part of small team of six supporting the CEO and Board of Directors with Customer complaints addressed to the Board and Escalations from the Main Customer Service Team.Chosen by customer service director to deal with complaints escalated to her attention Given total autonomy up to the ability to repurchase a vehicle if I it deemed it necessary to resolve the issue

Maastricht Area, Netherlands

Recruited to work for the UK market in the multinational Customer Assistance Centre as part of the UK team dealing with general Customer Service issues . Liaised with the Dealership Network and other country Customer Service desks to resolve issues.Counted as one of the senior customer service representativesThe Call Center was the repository of information on older models. I took on the task to organise and catalogue the brochures and information that we had for ease of use.