Jackson Ding Email & Phone Number

New York, United States

Oversee and direct the technical support and data solutions departments, focusing on strategic planning and execution of support and data initiatives. Lead a team in providing advanced technical support and data analysis, ensuring high service levels and efficient operations. Drive improvements in support processes and data solutions to enhance organizational performance and customer satisfaction. Leverage expertise as a Certified Health Data Analyst (CHDA) and Project Management Professional (PMP) to implement data-driven strategies and project management best practices.

New York, United States

Led and managed the technical support team to ensure efficient customer service and problem resolution. Designed and optimized technical support processes, resulting in a 25% improvement in support response times and customer satisfaction. Monitored support request handling, identified workflow bottlenecks, and implemented strategic improvements. Developed technical support strategies, enhanced customer satisfaction, and obtained the Project Management Professional (PMP) certification. Implemented new support procedures that decreased average resolution time by 20%.

Round Rock, Texas, United States

Provided technical support to customers and internal users, troubleshooting technical issues and ensuring system and software functionality. Monitored system status, performed scheduled maintenance, resolved technical glitches promptly, and maintained technical documentation. Successfully led troubleshooting efforts during critical system outages, resulting in a 35% reduction in downtime. Supported team members in resolving complex issues, ensuring efficient service and system reliability.

San Jose, California, United States

Responsible for handling technical support requests, diagnosing and resolving technical issues, and providing system maintenance and software support. Utilized support tools to manage and resolve over 40 technical issues per week, improving response times and customer satisfaction. Collaborated with other teams to enhance overall support efficiency.