Richard C. Email & Phone Number

London, GB

London Area, United Kingdom

• Overseeing all projects and training programmes with private sector clients in addition to managing a team on the service delivery function of the managed service to the councils of Greenwich and Lewisham in London.
• Collaborating with senior leaders as part of the bidding team to develop and refine proposal documents aimed at securing new clients, ensuring alignment with client requirements and company capabilities.
• Working with internal stakeholders (Director of Solutions, COO, Managing Director and Finance Manager) in relation to projects planning, budgets and marketing approaches.
• Responsibilities included are the smooth running of the service to the client, providing weekly and monthly management information (MI) reports, managing the learning portal with courses and materials; acting as a.
• Spearheaded the transition from one Learning Management System (JZero) to a new LMS (Learning Pool) ensuring the seamless transfer of courses, feedback, and user accounts. Implemented a reporting tool for logistics and.

Harrods, London, UK

• Contributed to the development of and responsible for the delivery of ongoing training and coaching to tenured members of the sales team to maximise the effectiveness of their sales skills at each stage of the sales.
• Organised, hosted and managed client training workshops including product training and knowledge testing.
• Enabled new sales team members through the delivery of an effective on-boarding experience, focused on increasing the speed to competency of our people.

Sloane Street, London, UK

• Led messaging and marketing efforts for the new made to measure department for the boutique store in Sloane Street, London.
• Organised made-to-measure (MTM) and ready-to-wear (RTW) events targeted at a specific clientele group, achieving a successful buying conversion rate of 60%.
• Established direct communication channels with project stakeholders, including regular meetings with key decision-makers. Led recruitment efforts, conducting interviews, hiring, training, and mentoring project team.

Jermyn Street, London, UK

• Established and pioneered the inaugural suits and tailoring department at the flagship store on Jermyn Street, orchestrating a 25% revenue boost within the initial two months, averaging 100 suit units sold weekly.
• Championed an all-encompassing in-store and online campaign designed to divert traffic from neighbouring competitors, yielding heightened footfall, increased in-store conversions, and fortifying quarterly sales revenue.
• Assembled and nurtured a team of skilled sales and tailoring professionals, instigating a cultural transformation applauded by stakeholders and clients. This model was subsequently replicated across various smaller.

Bachelor'S Degree, Civil Engineering

High School, Mathematics And Computer Science

Education record