Richard Chaney Email and Phone Number

Inspire, coach, and lead on every shift.Carefully interviewed, selected, trained and supervised staff.Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.Interacted positively with guests while promoting services.Organized special events in the restaurant, including receptions, promotions and corporate luncheons.Correctly calculated inventory and ordered appropriate supplies liquor, beer, and food.Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.Actively participated in ongoing customer service programs to build sales and rapport in the community.Promoted a positive atmosphere and went above and beyond to guarantee each customerreceived exceptional food and service.Prepared for and executed new menu implementations.Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury and accidents. Conducted timely performance evaluations for all front of house staff.Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.Created fun team building activities to engage staff in up-selling to meet revenue targets.Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.Excellent Staff Management

I ran the second busiest TGI Fridays in the world. Control training for twelve stores across the us. Reported bi-weekly to VP and director of L&D while working in the store.Inspire, coach, and lead on every shift.Carefully interviewed, selected, trained and supervised staff. Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.Interacted positively with guests while promoting services.Organized special events in the restaurant, including receptions, promotions and corporate luncheons.Correctly calculated inventory and ordered appropriate supplies liquor, beer, wine, and food. Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.Actively participated in ongoing customer service programs to build sales and rapport in the community.Promoted a positive atmosphere and went above and beyond to guarantee each customerreceived exceptional food and service.Prepared for and executed new menu implementations.Led and directed team members on effective methods, operations and procedures.Maintained a safe working and guest environment to reduce the risk of injury and accidents. Conducted timely performance evaluations for all front of house staff.Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.Created fun team building activities to engage staff in up-selling to meet revenue targets.Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.Excellent Staff Management